IBM's support or assistance service is always accompanying the Organization. Questions, improvements, access, I can access everything directly, whether by phone, in-person meeting, or telematically. That almost real-time help is a tremendous contribution for us to be able to keep moving forward. Review collected by and hosted on G2.com.

The overall cost of the system is not cheap and the COGNOS reporting is not so easy to understand. Regarding the latter, I constantly need support from IBM, but the idea would be to be more independent in generating reports. Review collected by and hosted on G2.com.

The technical level and good practices in the execution of the processes performed. Review collected by and hosted on G2.com.

At a very low level, scheduling sessions can be a bit tedious at times. Review collected by and hosted on G2.com.

I love the deep technical expertise of the Lab Services team, as well as their collaborative and personalized approach to addressing our specific needs. The quality of the consulting, the efficiency in implementing solutions, and the commitment to tangible results really give me confidence to continue working with them. Additionally, I appreciate their great ability to diagnose failure points and establish corrective actions that ensure the proper functioning of the platform. The deliverables, such as the documentation and the platform 'health check', are extremely professional and have helped us certify or correct the platform for its proper functioning. I also greatly value the support received during the configuration and tuning of our P10, which has been vital in the advancement of our projects. The dedication and support of specific individuals like Carlos Cabañas has been invaluable, as his help allows us to operate correctly, avoiding setbacks that could lead to major problems. Review collected by and hosted on G2.com.

If you don't have an active contract on hand, they can't support you. Review collected by and hosted on G2.com.

I like the specialized support, the personalized and quick attention, and that they have a team of experts available during customer service hours. Review collected by and hosted on G2.com.

In general, I am satisfied; however, sometimes the availability of specialized resources could be greater outside of office hours. Even so, we have always had communication and efforts have been made to meet our needs. Review collected by and hosted on G2.com.

Support assistance for the products we handle like MQ APPLIANCE Review collected by and hosted on G2.com.

The response time sometimes of the Laboratory Review collected by and hosted on G2.com.

The expertise of the resources we work with

The 24/7 availability of the resources we work with Review collected by and hosted on G2.com.

There is nothing we dislike about the service. Review collected by and hosted on G2.com.

The best about IBM Lab Services is the knowledge of their Engineer. Review collected by and hosted on G2.com.

I deslike about IBM Lab Services are the SLA. The time is large and interaction is by case, not exist a previa session for understand the problem. Review collected by and hosted on G2.com.

I value the excellent disposition of the team. Very good customer service. When their support has been required, they have provided it kindly. Great technical knowledge of the tool. I especially highlight Javier Fuentes, Diego Urbaneja, and Ali Robles, without forgetting Claudio Torres who has been there from the beginning. Review collected by and hosted on G2.com.

Aspects to improve:

- For each implementation, have a mechanism in parallel to document calculations, relationships, etc., to make it much easier to generate manuals.

- Have operational instructions for the tool so that the client can resolve specific issues or changes in models.

- Conduct regular technical training on the tool.

- Present a catalog of tools available in IBM that could be leveraged. Review collected by and hosted on G2.com.

They provide concrete and always effective solutions. Review collected by and hosted on G2.com.

So far there are no aspects to improve as they are always efficient in their service. Review collected by and hosted on G2.com.

What I like best about IBM Expert Labs is the combination of deep technical expertise, a highly qualified global team, and the ability to deliver differentiated, high-quality analyses. Their structured approach not only validates critical environments but also reinforces client confidence by ensuring that hybrid cloud infrastructures are robust, resilient, and future-ready. Review collected by and hosted on G2.com.

Honestly, there was nothing to dislike. The engagement fully met our expectations and delivered excellent results. Review collected by and hosted on G2.com.