AG
Andrea G.
Enterprise (> 1000 emp.)
"It has been a very good team effort that has led to having a robust chatbot for Directv."
4.5/5
What do you like best about IBM Lab Services?

The willingness of people to help, contribute ideas, and take the chatbot to another level Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

Complex and lengthy processes or authorizations Review collected by and hosted on G2.com.

Verified User in Banking
AB
Verified User in Banking
Enterprise (> 1000 emp.)
"Experience"
4.5/5
What do you like best about IBM Lab Services?

The team of professionals and their experience in the technological field. Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

I have no comments on this matter; given that the IBM lab services team meets the requested requirements. Review collected by and hosted on G2.com.

Javier T.
JT
Javier T.
Jefe BE Digital & Integraciones IT
Small-Business (50 or fewer emp.)
"We have been working with this service for years and we are satisfied with it."
5/5
What do you like best about IBM Lab Services?

The work dynamic we carried out during the year was very good. Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

I think they should improve in getting people with the SR skill that the service requires. There is only one Sr. profile, and when they go on vacation, we cannot continue with the service. Review collected by and hosted on G2.com.

Cristopher U.
CU
Cristopher U.
Especialista de Tecnologia Senior
Enterprise (> 1000 emp.)
"excellent service"
4.5/5
What do you like best about IBM Lab Services?

the knowledge and willingness to help of the engineers, even in matters that were not directly related to the migration. Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

sometimes there is a lot of rigidity with the deadlines and the way of managing the project Review collected by and hosted on G2.com.

Verified User in Banking
OB
Verified User in Banking
Enterprise (> 1000 emp.)
"Excellent disposition and professionalism of the Expert Labs team."
5/5
What do you like best about IBM Lab Services?

It helps me solve technological problems and provides support in resolving incidents. Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

Availability of consultants when sharing resources with other clients. Review collected by and hosted on G2.com.

FR
Francisco R.
Enterprise (> 1000 emp.)
"All OK"
5/5
What do you like best about IBM Lab Services?

Collaboration in the coordination, implementation, and analysis of the solution. Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

We had no issues and the predisposition was very good. Review collected by and hosted on G2.com.

Verified User in Entertainment
PE
Verified User in Entertainment
Enterprise (> 1000 emp.)
"Excellent Service"
4.5/5
What do you like best about IBM Lab Services?

the agility with which they integrate into the business and provide solution alternatives Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

I have nothing negative to describe, I have no complaints about it. Review collected by and hosted on G2.com.

Verified User in Banking
GB
Verified User in Banking
Enterprise (> 1000 emp.)
"Always willing to collaborate and very attentive"
4/5
What do you like best about IBM Lab Services?

There is nothing in particular, but we work together to strengthen the controls. Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

There are no points of disagreement about the service. Review collected by and hosted on G2.com.

Verified User in Banking
GB
Verified User in Banking
Enterprise (> 1000 emp.)
"Commitment and support"
4.5/5
What do you like best about IBM Lab Services?

Commitment in incident response Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

Particularly, I have not had problems with the service. Review collected by and hosted on G2.com.

Verified User in Medical Practice
CM
Verified User in Medical Practice
Enterprise (> 1000 emp.)
"The answer is in a timely manner"
5/5
What do you like best about IBM Lab Services?

trained engineers at your disposal...... Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

meetings are sometimes changed .......... Review collected by and hosted on G2.com.