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IBM Watson Order Optimizer


IBM Watson Order Optimizer helps Omni-channel fulfillment practitioners in Retail leverage cognitive science to better understand their customers and drive real-time action. Through insight and analytics, they can make decisions, take actions, and build experiences that meet customer expectations and drive profitable business across digital and physical store channels. Watson Order Optimizer enables lines of business to execute optimized fulfillment plans in real-time, to maximize capacity while reducing shipping cost for increased profit, especially during peak periods.

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IBM Watson Order Optimizer Reviews

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IBM Watson Order Optimizer review by Mano C.
Mano C.
Validated Reviewer
Review Source

"The Optimizer"

What do you like best?

The dynamic nature of the product that can give the best possible way to fulfill a demand. THe shipping model, invenotry model and markdown avoidance is the best of the feature.

What do you dislike?

It needs to provide the EAD as a quote call so that it can be used for upfront customer experience and later used to optimize the fulfillement. The 360 degree feedback that the optimizer that can be provided to the invetory optimization and allocation optimization.

Recommendations to others considering the product

If you are thinking optimization in your shipping, inventory especially after ship from store this is a must do.

What business problems are you solving with the product? What benefits have you realized?

Shipping Optimization, Markdown avoidance and Consolidation

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IBM Watson Order Optimizer review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Review Source

"Review for Watson Order Optimizer"

What do you like best?

Watson Order Optimizer offers a great platform to balance multiple competing objectives to deliver superior customer expereinces profitably. The product optimizes total cost to serve.

What do you dislike?

- The pricing models to use the service

- Lack of features such as sourcing explainer (coming in the roadmap)

What business problems are you solving with the product? What benefits have you realized?

Balancing multiple competing objectives such as shipping cost, capacity costs, stockout and markdown avoidance.

What Order Management solution do you use?

Thanks for letting us know!
IBM Watson Order Optimizer review by Administrator
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"future inventory and multiple fulfillment support"

What do you like best?

Dashboard and the way orders are being sourced is optimal and considers all the options

What do you dislike?

total black box and wish could have more details like sourcing explainer.

What business problems are you solving with the product? What benefits have you realized?

Save in shipping n processing , SO and markdown

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