Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.

IBM ECM

4.0
(24)

IBM ECM is part of its comprehensive business operations automation platform, IBM offers ECM services and solutions that support your digital transformation and help you build a cognitive business that is confident, efficient and competitive.

Work for IBM ECM?

Learning about IBM ECM?

We can help you find the solution that fits you best.

Find the Right Product

IBM ECM Reviews

Chat with a G2 Advisor
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • Industry
Ratings
Company Size
User Role
Industry
Showing 24 IBM ECM reviews
LinkedIn Connections
IBM ECM review by Atanu R.
Atanu R.
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Best ECM software"

What do you like best?

I have used IBM CM8 content manager software along with IBM Content Navigator and integrated with IBM BPM. CM8 provides functionality to the users to customise the data model based on the business requirement, handles all data format, can handle huge number of files with ease, provides security based on custom defined attributes to protect sensitive data. Specifically the ICN is a very powerful document viewer and comes with the product and handles almost every document format.

What do you dislike?

Integrating with external products like IBM BPM is bit complex and had difficulty with certain document formats in the ICN viewer.

Recommendations to others considering the product

From IBM BPM perspective, if you think of any external ECM then probably IBM ECM is the best product for integrating to IBM BPM with ease and seamless operation.

What business problems are you solving with the product? What benefits have you realized?

I have used this product as a content store manly with IBM BPM product. For banking, insurance, healthcare clients to store various document types like email attachment, scanning system outputs etc. I have designed solutions where user can upload, modify, delete documents from IBM BPM.

Sign in to G2 to see what your connections have to say about IBM ECM
IBM ECM review by Jack N.
Jack N.
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"High Quality In The IBM Product"

What do you like best?

It is easy to use and easy to administer. Configuration and support are key factors in selecting a product. The average user adaptation is perfect for medium and large companies.

What do you dislike?

The installation of the product is very complex to perform. Although it is easy to use, learning takes time. Finally, it's a bit expensive to set up.

Recommendations to others considering the product

It's highly Recommend, They has good interface, nice tool for managing documents and metadata, it can be integrated with other platforms.

What business problems are you solving with the product? What benefits have you realized?

It allowed to solve many hidden subproblems that may not be obvious when developing a new ECM system. IBM has a large set of connectors for data migration from Adobe, Cofax, XML import / export in which you can configure the data model and user permissions in the most detailed way you may need.

What Enterprise Content Management (ECM) solution do you use?

Thanks for letting us know!
IBM ECM review by irene N.
irene N.
Validated Reviewer
Review Source
content

"The best ECM products available"

What do you like best?

it's a very stable product that's easy to use.

It's also very scalable and can be easily customized to meet specific needs.

File net provides both document management and business process management functionalities.

File net provides robust out of the box tools for end users(IBM content Navigator)and for Admins to store classify documents.

It has great set of connectors for data migration to and from Kofax, XML import?export, emails, scanners and filesystems.

What do you dislike?

Installation of the product is very complex to carryout.

Many changes are made during upgrades.

Prices are not cheap for small businesses.

Recommendations to others considering the product

The best software for storing documents and files. It has designed applications that allow access to documents to certain groups.

What business problems are you solving with the product? What benefits have you realized?

Finding the best file/document storing unit for business units

IBM ECM review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source
content

" A reliable end to end enterprise DMS and BPM system"

What do you like best?

I have used this software for past 10 years and implemented this solution to multiple clients who have stored documents from multiple business units like HR, Accounts payable, IT, Contracts, etc. I have designed applications to allow access to documents only to certain groups. I have designed multiple workflow applications for HR help desk. document approval process. FileNet provides both document management and business process management functionalities. FileNet provides robust out of the box tools for end users (IBM Content Navigator) and for admins(ACCE) to store and classify documents. It has a great set of connectors for data migration to and from Kofax, XML import/export, Emails, Sharepoint, scanners, file systems, etc. Perfectly works with Oracle, DB2, SQL, MSSQL databases, IBM WebSphere, WebLogic, JBoss application servers, allows to configure data model and user permissions as detailed as you may need. It provides tools to design workflow with integration with core applications.

What do you dislike?

Collaborating documents with external users force you to send the document via email or requires the external users to have FileNet license. Other ECM products solve this problem easily like Box.com. Cloud deployment is not well practiced.

What business problems are you solving with the product? What benefits have you realized?

Like I said earlier, I have used this software for past 10 years and implemented this solution to multiple clients who have stored documents from multiple business units like HR, Accounts payable, IT, Contracts, etc. I have designed applications to allow access to documents only to certain groups. I have designed multiple workflow applications for HR help desk. document approval process.

IBM ECM review by Administrator
Administrator
Validated Reviewer
Review Source
content

"Best ECM product in the Market"

What do you like best?

FileNet Content manager and Content Navigator... the best and most reliable ECM products. The content navigator is easy to use/implement/integrate/customize product. Both products are easy to implement and integrate with other business processes. We also use Content Manager onDemand and Content collector as welll.

What do you dislike?

We use Content collector for bulk uploading. It's good; but very limited in terms of features and functionality. We had write lot of custom scripts for simple things. Would like to see it getting more evolved. We also use Daeja viewer Virtual which is replacing Pro viewer. It's definitely helping us to remove JRE dependency but does not have all features which Pro has For example, providing detail image information etc.

What business problems are you solving with the product? What benefits have you realized?

We use FileNet as our document repository. Users search and view documents in day to day business to take complete business processes. It has improved overall time to complete business process and decision making.

IBM ECM review by User
User
Validated Reviewer
Review Source
content

"Outstanding tool for Enterprise Content Management"

What do you like best?

We have been associated with IBM ECM for quite some time now. It has been bringing regular updates to stay ahead of the competition in this domain. The new Content manager is excellent and the business value which you get at the end of the day from your already existing customer information is phenomenal. Structured and meaningful information is then used to make decisions and forecast predictive analysis as well.

What do you dislike?

To be honest, it just keeps getting better and better, but you need to have a good understanding of your requirements if you want to take full advantage of this tool.

What business problems are you solving with the product? What benefits have you realized?

There are many advantages which we have seen over time like Secure Storage, all in one solution for complete enterprise content management. The outcome which it provides is very insightful and gives us many areas for improvement and customer satisfaction as well.

IBM ECM review by Suraj P.
Suraj P.
Validated Reviewer
Verified Current User
Review Source
content

"Review of IBM ECM"

What do you like best?

Data content analyzation is awesome. It also has great dashboard creation tools as well.

What do you dislike?

Governor limits are the main issue as well as there is scope to make UI more simple.

Recommendations to others considering the product

Do read documentation before using the product it will be useful. It is great product for content management

What business problems are you solving with the product? What benefits have you realized?

We were doing sentimental analysis of local and cloud folder in our organization using IBM ECM.

IBM ECM review by Sailatha C.
Sailatha C.
Validated Reviewer
Review Source
content

"High Grade IBM Product"

What do you like best?

It has good interface, nice tool for managing documents and metadata, it can be integrated with other platforms. Highly recommend product. Average user adaptation is perfect for enterprise and mid-size companies.

What do you dislike?

I don't find any dislike. Have to explore more. Installation of the product is little time consuming.

Recommendations to others considering the product

IBM is user friendly and flexible

What business problems are you solving with the product? What benefits have you realized?

IBM is a large company and has a complete suite of software and services. IBM also has wonderful support team which helps and realize on the tool. Brand is important.

IBM ECM review by Abhishek  G.
Abhishek G.
Validated Reviewer
Review Source
content

"Enterprise content management"

What do you like best?

It enables an organization to take full advantage of the customer information and company knowledge embedded in its content. ECM solutions capture, store, activate, analyze and automate business content, providing new value from data that was previously unstructured and unavailable.

What do you dislike?

Its has really good features but needs to add more features that make Enterprise day to life simple

Recommendations to others considering the product

Implement more features and community help

What business problems are you solving with the product? What benefits have you realized?

solutions capture, store, activate, analyze and automate business content, providing new value from data that was previously unstructured and unavailable.

IBM ECM review by User
User
Validated Reviewer
Review Source
content

"IBM Content Management Review"

What do you like best?

The ease of setup for getting started with IBM's Enterprise Content Management software was impressive. The options for pulling the enterprise solution in pieces into our existing enterprise infrastructure made evaluation much more feasible.

What do you dislike?

The settings within IBM's Enterprise Content Management software are vast and it takes a lot of digging in the documentation to figure out even some simple changes. When you start pulling multiple components into your system you really have to start developing processes for your situation to keep the workflow organized.

Recommendations to others considering the product

Consider taking a phased approach to implementation, particularly if you have a well established existing enterprise infrastructure.

What business problems are you solving with the product? What benefits have you realized?

We are currently evaluating IBM's Enterprise Content Management software as a companion tool to our implementation of SalesForce.

IBM ECM review by Maria Z.
Maria Z.
Validated Reviewer
Review Source
content

"The best there is in terms of ECM"

What do you like best?

The data collection can be customizable to the user's needs; can manage all data formats and although the flow of these is large does not lose the quality.

its ease of use is very appreciable for all our ornamentation and easily integrated into our system.

What do you dislike?

Nothing negative to say about this software, we are pleased with it.

Recommendations to others considering the product

yes i would recommend it

What business problems are you solving with the product? What benefits have you realized?

we have used it for the safe storage of the data and the analysis of these, of our clients.

IBM ECM review by Tony H.
Tony H.
Validated Reviewer
Review Source
content

"Using Content Manager"

What do you like best?

Having being integrated with Content Manager, our users have found it to be reliable and integrated well with other IBM products.

What do you dislike?

Every now and then we will find some bugs especially related to annotations. It also takes considerable time for IBM to include the fix in a release.

What business problems are you solving with the product? What benefits have you realized?

Integration of their product with other systems like Case Manager take considerable effort and knowledge.

IBM ECM review by Bart t.
Bart t.
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Robust and flexible"

What do you like best?

IBM ECM is a robust platform very suitable for managing large amounts of unstructured data.

What do you dislike?

The setup is quite complex and need a lot of time. Cloud/Containers are not yet fully available.

What business problems are you solving with the product? What benefits have you realized?

Storing, retrieving, managing large amounts of documents for governments and banks

IBM ECM review by Administrator
Administrator
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"All in one package for structured and unstructured content"

What do you like best?

IBM Enterprise Content Management (ECM) is a software suite that can capture, protect, activate, analyze and engage with content, both structured and unstructured content with full content lifecycle and document management capabilities.

What do you dislike?

Bad user interface. Facing difficulties while accessing the features. Its should be more user friendly

Recommendations to others considering the product

This product content the worth to be tried over other products.

What business problems are you solving with the product? What benefits have you realized?

It have solved many protective,attractive analyzing related problems in my contents. It is making my work smooth and reliable.

IBM ECM review by Consultant
Consultant
Validated Reviewer
Review Source
content

"A convenient program to view customer info"

What do you like best?

This software has an incredibly user friendly interface that makes it very easy to view customer information needed to do daily tasks in business

What do you dislike?

In all honesty there is nothing I can say I dislike about IBM ECM, it’s my favorite software that I handle on a daily basis

What business problems are you solving with the product? What benefits have you realized?

I’ve noticed how efficient the program is and how well the algorithm for organizing customer information is, it takes a lot of time off of tasks

IBM ECM review by Administrator
Administrator
Validated Reviewer
Review Source
content

"How likely is it that you would recommend IBM ECM"

What do you like best?

It is very important that the hardware and software of a team are collated and I think IBM are specialists in this

What do you dislike?

I really do not have any complaints about the product at the time

Recommendations to others considering the product

It is an excellent product recommended to full

What business problems are you solving with the product? What benefits have you realized?

We have worked with him all the time in the company and he is magnificent in the control of the human resources personnel, as well as the payroll

IBM ECM review by Consultant
Consultant
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Senior ECM Devloper and Architect"

What do you like best?

the new content navigator which we had been sucessfully used to build a very sucesssfull solution in our reagion called Admin Correspondance system

What do you dislike?

1- Dojo used in this proiduct is very old , it is 1.9 or 1.10 , however i recomend to use dojo 2.0 or react or ANgular , while keeping the old Java Script framwork

What business problems are you solving with the product? What benefits have you realized?

we have solved so many buisness solution related to same technologies ,

IBM ECM review by Administrator
Administrator
Validated Reviewer
Review Source
content

"IBM P8"

What do you like best?

It is a full product suite that cover the majority of our needs . THe continued expansion of the suite provides a since of secuirty to meet futire needs

What do you dislike?

The reziliance of platform is not good, troubleshoooting issue is difficult and needs to be improved. Looking forward to moving to cloud

What business problems are you solving with the product? What benefits have you realized?

We use as SaaS to the entrprise to resolve a number of issues including contracts storage and analytics

IBM ECM review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"CNO"

What do you like best?

I like the quality of content management features.

What do you dislike?

I dislike the complication of administration and upgrades

What business problems are you solving with the product? What benefits have you realized?

Content management, records management, versioning and content containment.

IBM ECM review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"IBM Enterprise content management"

What do you like best?

Easily transforms emails, physical papers, etc into days that is stored within aDB and can easily be searched and found.

What do you dislike?

Knowing which part of ECM is needed and what is not is sometimes very difficult as it comprises of several components.

What business problems are you solving with the product? What benefits have you realized?

Digitizing physical paper, and also helping with audit situation bring Anne to quickly find what you need

IBM ECM review by Consultant in Computer Software
Consultant in Computer Software
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Robust Enterprise Content Managment Product"

What do you like best?

IBM enterprise content managment product is a robust product available in the industry. We have experience with OpenText and Documentum also, but ECM stands out.

What do you dislike?

Frankly, nothing much that i dislike. Maybe the price could be better. :)

Recommendations to others considering the product

better than what is available in the market

What business problems are you solving with the product? What benefits have you realized?

Managing the entire cross platform content from a single source.

IBM ECM review by User in Computer & Network Security
User in Computer & Network Security
Validated Reviewer
Review Source
content

"Good yet not prevalent ECM"

What do you like best?

The product is capable of getting rid of the content chaos generally present in an Enterprise

What do you dislike?

It is prevalent in the industry but lags in the automatic content management.

What business problems are you solving with the product? What benefits have you realized?

The newest companies like Microsoft and others are incorporating AI in their implementation. That might be the way for IBM.

IBM ECM review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"first step of digital transformation"

What do you like best?

ability to store and index documents that contain a lots of data and transfoirm them to information

What do you dislike?

The OCR of the product need to mature more specialy with arabic

Recommendations to others considering the product

none

What business problems are you solving with the product? What benefits have you realized?

front desk operation which requires a lot of work load

IBM ECM review by User
User
Validated Reviewer
Review Source
content

"P8 rocks"

What do you like best?

Scalability, performance, and reliability are all pretty good

What do you dislike?

Occasional outages but that could be we are not in cloud

Recommendations to others considering the product

go to cloud

What business problems are you solving with the product? What benefits have you realized?

Compliance, content storage, and records management

Kate from G2

Learning about IBM ECM?

I can help.
* We monitor all IBM ECM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.