IBM Global Services Reviews & Product Details

PI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It is all about effectively and efficiently documenting and implementing. I work on existing project where lots of integration work was going on and through lots of meetings and standardized protocols our team implemented client's requirements. Review collected by and hosted on G2.com.

What do you dislike?

Some times you could have way too many meetings. Review collected by and hosted on G2.com.

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IBM Global Services Overview

What is IBM Global Services?

Consulting and Implementation Practice.

IBM Global Services Details
Product Description

Consulting and Implementation Practice.


Seller Details
Seller
IBM
Ownership
SWX:IBM
Company Website
Phone
1-866-277-7488
Year Founded
1911
HQ Location
Armonk, NY
Total Revenue (USD mm)
$77,147
Twitter
@IBM
617,859 Twitter followers
LinkedIn® Page
www.linkedin.com
519,733 employees on LinkedIn®
Description

IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and the world's most advanced servers and supercomputers.

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IBM Global Services Reviews

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PA
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

Global call center upgrade Review collected by and hosted on G2.com.

What do you like best?

Number of resources to pull from. Service delivery centers in multiple countries insured continuity across the projects and Geos Review collected by and hosted on G2.com.

What do you dislike?

Not all resources are skilled. Ramp up needed. With such a big organization in multiple people in and out it was a struggle to in sure that knowledge that was built up previously was well transition to the new team member Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Upgrading a system that was not supported anymore by Oracle. The benefits included additional customizations driven by business processes and greater standardization across a cost center. Review collected by and hosted on G2.com.

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Enterprise Storage Engineer
Financial Services
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Describe the project or task the provider helped with:

CRM engagement. IBMGS performed well in most phases however they delivered a product they thought was superior, not what we wanted! They shoved a round peg into a square hole and tried convincing us it was what we needed (and it wasn't!) They came in over budget and completely under-delivered. Review collected by and hosted on G2.com.

What do you like best?

Great project management, great meeting presence and post-meeting updates, Great executive presence, Always had a technological suggestion from one of their implementation experts. Review collected by and hosted on G2.com.

What do you dislike?

Horrible implementation, poorly managed budget. Didn't execute on our company's vision rather they tried using a solution they thought we needed.. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Really understand both your environment and your product. Challenge them with questions regarding feature parity and future growth. Plan for the long haul (3-5 years) and challenge them regarding future functionality, scalability, and feature connectivity (Cloud, other CRMs, B2B, etc.) Review collected by and hosted on G2.com.

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Gerente de Consultoria ABAP
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Describe the project or task the provider helped with:

This department help us to implment 4 of our companys in sap ,,from SAP consulting to the hardware consulting , implementation and mantenience.

Only the best practice are allowed in ther performance for the better of the customer, also have great developer to create the implmentation or adjustmen for SAP to integrate the process with the reality of the company. Review collected by and hosted on G2.com.

What do you like best?

Expertices

SAP Consulting

Best practice

Best Hardware

Project Management

Communication with the customer Review collected by and hosted on G2.com.

What do you dislike?

Price

Spent of human resources and economic resources

Time lapses not acording to the reality of the project Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

PLan real date for the implementation , consider the hardest deployments to go first , ADD better process engennierign to define the best proces to work with Review collected by and hosted on G2.com.

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AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Describe the project or task the provider helped with:

Enterprise wide CRM deployment with advanced B2B features (linking, messages, etc.) $50M budget, 24 month timeframe. Review collected by and hosted on G2.com.

What do you like best?

CRM features such as previous cases, audit trail, and B2B work well Review collected by and hosted on G2.com.

What do you dislike?

Implementing was very difficult. Many challenges with post implementation support Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Costly and be prepared to do a lot of post work implementation Review collected by and hosted on G2.com.

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