--- title: IBM Datacap Reviews meta\_title: 'IBM Datacap Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 51 reviews by the users' company size, role or industry to find out how IBM Datacap works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 51 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # IBM Datacap Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by IBM Datacap but has limited features. Are you part of the IBM Datacap team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! IBM Datacap, recognized by Harvey Spencer and Associates as the #1 Capture provider in the Worldwide Software Vendor Capture Report, enables enterprises to automate digitization, classification, and extract important structured and unstructured from business documents to reduce or eliminate manual entry and errors, increase efficiency, productivity, and business insights. IBM Datacap supports the next generation of data capture using artificial intelligence to reduce mundane tasks, reducing the need for manual intervention, allowing enterprises to redeploy knowledge workers to higher value projects. Datacap uses natural language processing, text analytics and machine-learning technologies for complex tasks to enable enterprises to significantly accelerate processes, reduce labor costs, deliver meaningful information and improve the responsiveness of customer service. Data security is increased using role based redaction to automatically redact captured documents, based on the role of the requester, blocking out information according to a user's specifications to ensure protection of sensitive data. Datacap provides flexibility for capturing data from documents from a variety of sources with support for multiple-channel capture by processing paper documents, application images and digital files (such as PDF) from scanners, mobile devices, multi-function peripherals and fax. Enterprises have found IBM's Datacap software can reduce labor and paper costs, helping workers to quickly identify insights resulting in faster, more accurate, decision making. * * * Seller [IBM](https://www.g2.com/sellers/ibm) Discussions [IBM Datacap Community](https://www.g2.com/products/ibm-datacap/discuss) Solution Type Best-of-Breed Overview by Melissa Sowry (Digital Strategist. Content Marketer. Brand Storyteller.) Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/ibm-datacap/pricing) ## Top-Rated Alternatives [ ![Amazon Textract](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amazon Textract") Amazon Textract 4.3/5(27) ](https://www.g2.com/products/amazon-textract/reviews) [ ![Hyperscience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hyperscience") Hyperscience 4.6/5(54) ](https://www.g2.com/products/hyperscience/reviews) [ ![Tungsten Capture](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tungsten Capture") Tungsten Capture 4.3/5(25) ](https://www.g2.com/products/tungsten-capture/reviews) [ View All Alternatives ](https://www.g2.com/products/ibm-datacap/competitors/alternatives) ## User Insights Average based on 51 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Sameera F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sameera F.") SF Sameera F. Senior Software Engineer Mid-Market (51-1000 emp.) 12/2/2021 "Is Good, But It Can Better !" 3.5/5 What do you like best about IBM Datacap? IBM Datacap is a low-code/no-code (not always) tool for document content capture, and it does what it says. It's easy to use with rule base development tool, which offers a ton of functions to handle OCR/ICR/ AI (with ADP) to extract/identify content from scanned structured and unstructured documents.This product have lot to offer and good extendability. 1 ) Easy to use (rule base , drag and drop , can add new actions if needed by development). 2) Lot of functions to handle data/image identification, image enhancements, validation , integration and etc. 3) Ability to identify data patterns manage errors. 4) Most sutable for enterprise-level projects. Review collected by and hosted on G2.com. What do you dislike about IBM Datacap? This product has ancient roots, which in some cases can make things too complex and challenging to manage. 1) Can be hard to setup and learn at first because of less academic support. 2) IBM content navigator client can be more user friendly. 3) Solution migration and user management(SSO) need improvements. 4) Using fingerprints to identify images (Page) needs improvements. 5) Need more clear roadmap for this product. 6) Mobile support need to be updated. 7) Dont over expect on ICR (but better than most of other products) 8) Runtime exception handling /identifying can be improved. Review collected by and hosted on G2.com. Recommendations to others considering IBM Datacap: Most suitable for bulk image processing.May need experienced resource at early of the implementation.Most sutable for its OCR/ICR engin.Have APIs and Customization,product extending options. Review collected by and hosted on G2.com. What problems is IBM Datacap solving and how is that benefiting you? Work on banking and insurance and finance sector-related projects. Datacap has helped reduce the manual human labor on document indexing , data extraction processes and streamline the process. IBM Datacap is a good product that can be great. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite AA Ahmad A. consultant Enterprise (\> 1000 emp.) 12/30/2021 "Document archiving automation" 4/5 What do you like best about IBM Datacap? We were able to develop and provide a solution to users in a matter of weeks into production; this helped the users attain insights and confidence in the solution. The components and low-code/no-code environment enable the developers and users to get used to the application and use them efficiently. Review collected by and hosted on G2.com. What do you dislike about IBM Datacap? The upgrade takes a significant toll on the effort and time needed; if this process becomes easier, it will help a lot in upgrading to newer version efficiently. Currently, clients are reluctant to upgrade and stick to the version unless a major issue comes up. Review collected by and hosted on G2.com. What problems is IBM Datacap solving and how is that benefiting you? We are solving problems to bring emails and documents to FileNet with relevant metadata to be used for audit purposes, and Datacap helps us get the documents and data. We only have to verify the extracted data and submit it. As one can see, there is no need to handle the document or push it; just a verification step to verify data is needed, and the rest of all stages are automated. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Osama A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Osama A.") OA Osama A. Software Engineer Mid-Market (51-1000 emp.) 11/21/2021 "Developed different applications to automate account opening process using Datacap ICR recognition" 3.5/5 What do you like best about IBM Datacap? Its UI/UX for marking area for OCR/ICR/pattern matching. Review collected by and hosted on G2.com. What do you dislike about IBM Datacap? The engine doesn't provide efficient ways to enhance the captured image as per the requirement. Needs a little more attention for image enhancement ruleset Review collected by and hosted on G2.com. Recommendations to others considering IBM Datacap: When implementing a solution that needs OCR/ICR recognition with proper document handling and management, you must consider IBM Datacap. IBM Datacap is efficient and much better than any other custom-made solutions utilizing open-source libraries like OpenCV, etc. Review collected by and hosted on G2.com. What problems is IBM Datacap solving and how is that benefiting you? I am using IBM Datacap to make paperless systems in different organizations. Automation of manual processes, minimizing human intervention is a significant benefit. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Bishoy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bishoy B.") BB Bishoy B. ECM Software Engineer Mid-Market (51-1000 emp.) 12/8/2021 "Datacap is one of the best capturing solutions in the market" 3.5/5 What do you like best about IBM Datacap? Capabilities, integration-ready, scalability of Datacap empowers the organization document processing and capturing especially for the auto-injection processes Review collected by and hosted on G2.com. What do you dislike about IBM Datacap? Datacap modern ICN UI needs to be more user-friendly and support customization in a better way. Also process design is very complicated and limiting compared to Kofax and Captiva Review collected by and hosted on G2.com. What problems is IBM Datacap solving and how is that benefiting you? We implement mass-capturing requirements to our customers. Datacap helped our customers to reduce man-power needed and end-users satisfaction by 60+% with very high accuracy rates Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") CT Verified User in Telecommunications Mid-Market (51-1000 emp.) 11/25/2021 "Market Leader in OCR with Insight Edition" 4/5 What do you like best about IBM Datacap? End User Experience is Good. Good OCR and ICR engine. Review collected by and hosted on G2.com. What do you dislike about IBM Datacap? Ability to extract Hand written data is less accurate sometimes. Becomes slow while processing/rendering bulk documents Review collected by and hosted on G2.com. Recommendations to others considering IBM Datacap: Highly Recommended Review collected by and hosted on G2.com. What problems is IBM Datacap solving and how is that benefiting you? Document Management is handy with good Accuracy. Customization as per requirement. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Enterprise (\> 1000 emp.) 11/25/2021 "Datacap Experience" 4/5 What do you like best about IBM Datacap? Datacap Experience is very nice, tool provide many useful features related to OCR. The way tool learn hand written words is awesome. Review collected by and hosted on G2.com. What do you dislike about IBM Datacap? Only the thing i would like to give suggestions on is UI. UI needs to be improved little bit so it can be used easily. Review collected by and hosted on G2.com. What problems is IBM Datacap solving and how is that benefiting you? OCR - we hVe designs a solution to read text from images amd created pdf so that text can be read, copied easily for legal and financial matters. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Vaibhav K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vaibhav K.") VK Vaibhav K. Project Manager Scrum Master Mid-Market (51-1000 emp.) 11/30/2021 "A complete solution" 4/5 What do you like best about IBM Datacap? Datacap has capacity to extend to fulfill the needs aa and when required Review collected by and hosted on G2.com. What do you dislike about IBM Datacap? Online information resources are not available easily. Review collected by and hosted on G2.com. What problems is IBM Datacap solving and how is that benefiting you? Provides rapid development and capabilities to add functionality as required Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ankur P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ankur P.") AP Ankur P. Associate Consultant Small-Business (50 or fewer emp.) 12/1/2021 "Good" 3.5/5 What do you like best about IBM Datacap? GOOD IBM PRODUCT and for better for scanning enterprises. Review collected by and hosted on G2.com. What do you dislike about IBM Datacap? Limited resources and less trainings and less admin opportunities. Review collected by and hosted on G2.com. What problems is IBM Datacap solving and how is that benefiting you? Admin experience. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Enterprise (\> 1000 emp.) 11/19/2021 "Datacap" 3.5/5 What do you like best about IBM Datacap? OCR accuracy Resolution Easy Integration for archiving Easy to use by end users Administration feature easy and direct Controls for process available Review collected by and hosted on G2.com. What do you dislike about IBM Datacap? Hard to investigate issues For desktop applications complex installation Review collected by and hosted on G2.com. Recommendations to others considering IBM Datacap: Do not use desktop datacap Review collected by and hosted on G2.com. What problems is IBM Datacap solving and how is that benefiting you? Archiving Matching documents automatically Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ben W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben W.") BW Ben W. Automation Developer (RPA and OCR Datacap) Enterprise (\> 1000 emp.) 1/23/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "A powerful and complex OCR tool" 4/5 What do you like best about IBM Datacap? Functionally Datacap has everything you could possibly need. A strong OCR engine and multiple functions as well as customisable rules. Review collected by and hosted on G2.com. What do you dislike about IBM Datacap? The software is, dated, to put it politely. There is little online support and there are quirks which you can only really find out through trial and error. Something's just don't work as they should, but there are tricks to get them to work. Review collected by and hosted on G2.com. What problems is IBM Datacap solving and how is that benefiting you? We use Datacap in order to analyse incoming post and email and to get some information out of the items in order to pass on to our RPA systems to carry out preliminary work for handlers. This saves a great deal of time and effort ton their part leaving them more important and time sensitive tasks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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