# IBM Maximo IT Reviews **Vendor:** IBM **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.1/5.0 **Total Reviews:** 15 ## About IBM Maximo IT IBM Maximo IT enables unified IT Service and Asset Management. Dramatically improve Key Performance Indicators (KPIs) in service delivery, asset utilization, and rate of change in support of an efficient, high velocity business. The velocity of change often determines whether a business can maintain business competitive advantage and thrive. IT/OT Convergence Connected physical enterprise assets (IoT) are now part of the end-to-end IT systems. Rapid improvement to these end-to-end systems while minimizing service disruptions is at the very heart of business competitiveness, and the Control Desk solution. Enterprise Service Management (ESM) is the practice of applying IT practices to enterprise Line of Business (LOB) services to improve their performance, efficiency, and ability to change without disruptions. ESM establishes common processes, roles, terminology, and practices to holistically manage the physical and digital worlds, while Control Desk enables the business to deliver ESM. IBM Maximo IT capabilities (coupled with the Maximo Application Suite), enables unified ESM for improved support of IT/OT convergence (HW, SW, device tracking and firmware). Dramatically improve Key Performance Indicators (KPIs) in service delivery, asset utilization, and rate of change across the enterprise. Reduce help desk calls The Service Catalog and Enterprise App Store allow end users to select available services and deploy approved software to their devices without help from IT staff. Improve first call resolutions IT practitioners benefit from best practice-based process automation capabilities, integrated knowledge and problem management, and visibility into asset, configuration, and change information. Reduce outages Approximately 80% of organizations can lower business risk by using advanced impact analysis and automated change procedures to ensure integrity of existing infrastructure. ## IBM Maximo IT Reviews ### 1. IT Help Desk Operations with IBM Control Desk **Rating:** 4.5/5.0 stars **Reviewed by:** Varun U. | Associate Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about IBM Maximo IT?** The best thing I like about this tool is that it helps businesses manage their IT help desk operations. Its improved IT service desk efficiency, ease of use , integration, implementation and quality are the major points that can be considered as most liked thing about IBM control desk. **What do you dislike about IBM Maximo IT?** There is not any major thing which I dislike but one thing I can say is that it provide limited customisation and there can be performance issue also. **What problems is IBM Maximo IT solving and how is that benefiting you?** It helps businesses address a wide range of challenges related to managing and delivering IT service. Also lack of performance into IT service lead to switch to this tool. ### 2. Great management tools **Rating:** 4.0/5.0 stars **Reviewed by:** Heli J. | Software Developer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2023 **What do you like best about IBM Maximo IT?** Services provided by IBM Control Desk are mind blowing. It makes work so easy. It has several management features. They have a very supportive customer service. **What do you dislike about IBM Maximo IT?** There are few management features which are not frequently used. More the feature more it will become difficult to understand for a begginer. **What problems is IBM Maximo IT solving and how is that benefiting you?** IBM Control Desk performs amazingly well when it comes to management. We often have to make changes in data which is now very easy with the help of IBM Control Desk. As an IT person, I use it a lot to manage my assests. ### 3. GREAT CUSTOMER SERVICE **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan R. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2023 **What do you like best about IBM Maximo IT?** The onboarding process went off great. I could not have asked for a better group of people. **What do you dislike about IBM Maximo IT?** So far I have not found anything that I did not like with IBM Control Desk. I do think it would be helpful if IBM was more transparent with their services. **What problems is IBM Maximo IT solving and how is that benefiting you?** I am able to manage our network which gives us a passing grade for the Federal Trade Commission. ### 4. One stop for managing digital and physical business assets. **Rating:** 4.0/5.0 stars **Reviewed by:** Mayank K. | Senior System Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2023 **What do you like best about IBM Maximo IT?** Helps costomer to optimize the assets and maximise the return on investment **What do you dislike about IBM Maximo IT?** It would be better for giving more customizing tools while increasing the performance. **What problems is IBM Maximo IT solving and how is that benefiting you?** It helps businesses to managing and delivering IT service . One thing meed to address is to lack of performance into IT service lead to switch to this tool. ### 5. Great experience using Control Desk **Rating:** 4.5/5.0 stars **Reviewed by:** Anshul G. | Talent Success Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about IBM Maximo IT?** Easy to use and highly customizable along with the powerful workflow that helps automate processes and improves efficiency. **What do you dislike about IBM Maximo IT?** Has limited reporting capabilities and sometimes difficult to migrate from other ITSM systems **What problems is IBM Maximo IT solving and how is that benefiting you?** Helps automate recruitment process and improved tracking candidates and increased collaboration ### 6. IBM Control Desk: Orchestrating Efficiency and Control **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about IBM Maximo IT?** The versatility of IBM Control Desk stands out, seamlessly unifying IT service management with robust control features for comprehensive and efficient solution. **What do you dislike about IBM Maximo IT?** While IBM Control Desk is powerful, its initial setup complexity and learning curve be challenging for new users. **What problems is IBM Maximo IT solving and how is that benefiting you?** IBM Control Desk efficiently resolves IT Service Management challenges, streamlining processes and enhancing organizational productivity, resulting in a more agile and responsive business environment ### 7. Servises Management **Rating:** 4.5/5.0 stars **Reviewed by:** Raniere L. | CEO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2023 **What do you like best about IBM Maximo IT?** It enhances our day, to day productivity anf surpasses our solution. We havent encountered any issues. **What do you dislike about IBM Maximo IT?** The softwares porting and integration capabilities fall short of expectations. This poses limitations, in managing operations involving vendors. **What problems is IBM Maximo IT solving and how is that benefiting you?** IBM Control Desk has successfully tackled our business challenges. It has streamlined our workflows boosted productivity and provided customer support. The product has surpassed all our expectations ### 8. Excellent product, great service and management platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about IBM Maximo IT?** Great integration and multiple functions availability **What do you dislike about IBM Maximo IT?** GUI needs some impovements to look better **What problems is IBM Maximo IT solving and how is that benefiting you?** Management of all aspect of service desk ### 9. IBM control desk **Rating:** 4.0/5.0 stars **Reviewed by:** Roja B. | Senior Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2023 **What do you like best about IBM Maximo IT?** IT service management (ITSM) needed to simplify support of users and infrastructures. It reduces costs and increases **What do you dislike about IBM Maximo IT?** Reporting is not good,old tool and not an ESM **What problems is IBM Maximo IT solving and how is that benefiting you?** Helps managing multi vendor and multi tool ### 10. Thats a old school ITSM tool **Rating:** 0.5/5.0 stars **Reviewed by:** Abdullah K. | Managed Security Sales Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about IBM Maximo IT?** I dont want to use it again dont like it **What do you dislike about IBM Maximo IT?** Old school, not an ESM, Reporting is not good. **What problems is IBM Maximo IT solving and how is that benefiting you?** Reporting and integration are not possible ### 11. Review for IBM Control Desk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2022 **What do you like best about IBM Maximo IT?** It is really user friendly. User feedback and interaction is pretty well. **What do you dislike about IBM Maximo IT?** There is nothing I can say with the exact word Dislike. **What problems is IBM Maximo IT solving and how is that benefiting you?** By providing automation and client data analysis ### 12. Fair experience with IBM Control desk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2022 **What do you like best about IBM Maximo IT?** Helps managing multivendor multicloud environment, Saas **What do you dislike about IBM Maximo IT?** Connectivity is what bothers, can be much more robust for saas apps **What problems is IBM Maximo IT solving and how is that benefiting you?** Saas connectivity ### 13. Control desk but it is Cloud based. **Rating:** 5.0/5.0 stars **Reviewed by:** Lorenzoロレンツォ M. | Account Executive, Mid-Market, Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2020 **What do you like best about IBM Maximo IT?** As the name suggest, it is a control desk tool but it is cloud based, which means you can control it from any device and from anywhere. That makes it different from all other control desk tools. It provides automated service management, and best service desk capabilities. It does not matter where you are or on which device you are, you can utilize it fully and can enjoy efficient service desk for handling service requests and managing encounters. It is very user friendly and you can customize your own service desk easily by using and can enjoy features fully. It can be used to generate reports keep an eye on the employees whether they are working on the tickets submitted by the angry users or not. You can build your own filters for better results for the comparison with other time of the years. IBM Control desk is perfect when it comes to notifying you about the whereabouts of your business. The support of this company also not that bad. They proved themselves quite useful when we needed them and were available until the issue was resolved. They used TeamViewer to help us and were quite friendly and responsible. **What do you dislike about IBM Maximo IT?** There is not much to hate about this tool but its integration with other tools is something that we cannot simply ignore. Its integration with other tools is so bad and we cannot this fact. It is one of the major drawback of this tool and developers need to work on this matter. **What problems is IBM Maximo IT solving and how is that benefiting you?** Briefly, other than the integration factor this tool has everything that one user can ask for and with the plus point of being a cloud software makes it a good choice for your business. ### 14. IBM Smart Cloud Control Desk review **Rating:** 3.5/5.0 stars **Reviewed by:** Terrance H. | IT Infrastructure, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2015 **What do you like best about IBM Maximo IT?** What I enjoy about the program coming from an IT infrastructure standpoint is that the service request management gives you users an efficient service desk for handling service requests and managing incidents. **What do you dislike about IBM Maximo IT?** No dislikes from me or my team. This helps us with our day to day productivity. It is better than our last product. **What problems is IBM Maximo IT solving and how is that benefiting you?** IBM SmartCloud Control Desk will be able to provide a base platform for your IT day to day service management duties. The major feature within IBM SmartCloud Control Desk is the ability to provide the end user with a service portal, or Self Service Center. ### 15. It was a pleasure to work with the product **Rating:** 3.5/5.0 stars **Reviewed by:** Arthur S. | Executive Assistant, Media Production, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2015 **What do you like best about IBM Maximo IT?** The IT Infrastructure Library (ITIL)-compliant software is accessible through mobile devices and integrates with social media and development tools. It helps reduce cost for my business since it has optimized asset lifecycle management. **What do you dislike about IBM Maximo IT?** Sometimes I have issues working with it on my Mac **What problems is IBM Maximo IT solving and how is that benefiting you?** I'm solving the storage and access of our precious production documents. After we finish shooting all of our productions, we digitize all of the documents and store them using the Control Desk. ## IBM Maximo IT Discussions - [What is IBM Control Desk used for?](https://www.g2.com/discussions/what-is-ibm-control-desk-used-for) - [View IBM Maximo IT pricing details and edition comparison](https://www.g2.com/products/ibm-maximo-it/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-24+02%3A11%3A04+-0500&secure%5Bsession_id%5D=6bd1771e-f587-44a9-b658-cf15030e39d2&secure%5Btoken%5D=a49e97b2a6a72bf39ebb387d35b51aa55828a1d1c7ddfa10335a4fe9fff1fde0&format=llm_user) ## IBM Maximo IT Features **Administration** - Change Management - Asset Management - Reports & Analytics **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Service Desk** - Help Desk - Incident Reports - Process Workflow **Reporting** - Dashboards - Time Tracking - Surveys **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top IBM Maximo IT Alternatives - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (950 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,719 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,289 reviews)