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IBM Control Desk on Cloud

it service management Alternatives & Competitors

(3)4.3 out of 5

Looking for alternatives to IBM Control Desk on Cloud? Tons of people want Service Desk Software. What's difficult is finding out whether or not the software you choose is right for you. Jira Service Management, BMC Helix ITSM, Freshservice, and SolarWinds Service Desk are the most popular alternatives and competitors to IBM Control Desk on Cloud.

Top Alternatives to IBM Control Desk on Cloud

  • Jira Service Management
  • BMC Helix ITSM
  • Freshservice
  • SolarWinds Service Desk
  • Zendesk Support Suite

Top 20 Alternatives & Competitors to IBM Control Desk on Cloud

    #1
    #1
  1. Jira Service Management

    (640)4.2 out of 5

    Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with it service management:
  2. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with it service management:

    JA
    I like Jira service desk especially very organize when it comes of handling tickets because you will be able to see each priority from high to low priority and there is a comment section where you...Read more
    #2
    #2
  3. BMC Helix ITSM

    (255)3.6 out of 5

    BMC Helix ITSM combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles, provide superior service management across multi-cloud environments that is intelligent and predictive

    Categories in common with it service management:
  4. BMC Helix ITSM combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles, provide superior service management across multi-cloud environments that is intelligent and predictive

    Categories in common with it service management:

    UI
    From the time Remedy moved to cloud its one of the best ITSM tool ever, from fetching the reports to the Incident and Change from everything is perfect and as per the need.
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    #3
    #3
  5. Freshservice

    (838)4.6 out of 5
    Optimized for quick response

    Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

    Categories in common with it service management:
  6. Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

    Categories in common with it service management:

    AI
    Extensive customization options and robust API allows a high degree of adaptability to your needs.
    #4
    #4
  7. SolarWinds Service Desk

    (635)4.4 out of 5
    Optimized for quick response

    SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

    Categories in common with it service management:
  8. SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

    Categories in common with it service management:

    Warwick  B.
    WB
    This is the best tool I came so far, that has an ability to provide transparent help desk services to the customers that focus on the end user. I did not face any issue in its installation and...Read more
    #5
    #5
  9. Zendesk Support Suite

    (2,275)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with it service management:
  10. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with it service management:

    Josi G.
    JG
    Zendesk allows for seamless interaction and allows ease of knowledge sharing! We are able to communicate with a number of clients and patrons easily. The best part is we integrate with our other...Read more
    #6
    #6
  11. SysAid

    (408)4.5 out of 5
    Optimized for quick response

    SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

    Categories in common with it service management:
  12. SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

    Categories in common with it service management:

    Myles G.
    MG
    How cost effective it is towards the business need and the support you get a long the way. The balance of requests and incidents helps to aid the itil principles.
    #7
    #7
  13. Microsoft System Center

    (525)4.1 out of 5

    Microsoft System Center helps customers realize the benefits of the Microsoft Cloud Platform by delivering unified management. Experience fast time-to-value with out-of-the-box monitoring, provisioning, configuration, automation, protection and self-service.

    Categories in common with it service management:
  14. Microsoft System Center helps customers realize the benefits of the Microsoft Cloud Platform by delivering unified management. Experience fast time-to-value with out-of-the-box monitoring, provisioning, configuration, automation, protection and self-service.

    Categories in common with it service management:

    Lindsay  Y.
    LY
    Microsoft System Center is easy to integrate and maintain. It is a complete package to maintain the operating system, patches, security, applications and images, server and workstations. It has a...Read more
    #8
    #8
  15. Spiceworks Help Desk

    (290)4.3 out of 5

    From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

    Categories in common with it service management:
  16. From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

    Categories in common with it service management:

    david m.
    DM
    I like the options of schedule dates, to me is important have all of my day in a on look and organized by priorities.
    #9
    #9
  17. GoToAssist

    (247)4.3 out of 5

    GoToAssist is now RescueAssist. RescueAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost. Key new features include lightning-fast connection time, right fit support including chat, remote view, and file transfer, in-channel support (integrations with apps like Slack), and mobile device support + camera share.

    Categories in common with it service management:
  18. GoToAssist is now RescueAssist. RescueAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost. Key new features include lightning-fast connection time, right fit support including chat, remote view, and file transfer, in-channel support (integrations with apps like Slack), and mobile device support + camera share.

    Categories in common with it service management:

    LF
    GotoAssist maintains an extraordinary compatibility with the different implementation systems, which turns out that it is widely used by multiple users of these physical facilities, which are a...Read more
    #10
    #10
  19. ManageEngine ServiceDesk Plus

    (162)4.2 out of 5
    Optimized for quick response

    Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.

    Categories in common with it service management:
  20. Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.

    Categories in common with it service management:

    AK
    Important assist information and create relationship for identifying staff ownership of the assets easily creative solutions that both and users and technicians can refer to software is...Read more
    #11
    #11
  21. Ivanti Service Manager

    (172)3.9 out of 5

    Comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver standardization and align IT.

    Categories in common with it service management:
  22. Comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver standardization and align IT.

    Categories in common with it service management:

    AT
    The level of customization and integration available. Really easy to leverage on industry standards framework and also add your own requirements.
    #12
    #12
  23. ServiceNow IT Service Management

    (158)4.2 out of 5

    ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

    Categories in common with it service management:
  24. ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

    Categories in common with it service management:

    JK
    ServiceNow is a one of very useful ticketing portal which is extensivily using in our whole organization. this is a tool where everyone can raise his or her request or incident and our IT system...Read more
    #13
    #13
  25. Cherwell ITSM

    (150)4.1 out of 5

    Cherwell’s flexible ITSM solution is designed to make work flow, empower your organization to implement automated processes across your organization, and deliver digital transformation - faster.

    Categories in common with it service management:
  26. Cherwell’s flexible ITSM solution is designed to make work flow, empower your organization to implement automated processes across your organization, and deliver digital transformation - faster.

    Categories in common with it service management:

    AC
    Cherwell is an amazing application. What Cherwell doesn't give you out of the box, they give you the ability to build yourself. Cherwell also has an amazing community of customers that Cherwell...Read more
    #14
    #14
  27. Autotask PSA

    (139)3.7 out of 5

    Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements

    Categories in common with it service management:
  28. Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements

    Categories in common with it service management:

    Rich B.
    RB
    It is cheap...and easy to use. I have used many other CRM's in the past. SalesForce, ZoHo, Etc. Autotask is by far THE WORST! BUT its Cheap.
    #15
    #15
  29. Kaseya VSA

    (123)4.0 out of 5
    Optimized for quick response

    Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions.

    Categories in common with it service management:
  30. Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions.

    Categories in common with it service management:

    AI
    Automation, Remote access and scripting possibilities.
    #16
    #16
  31. LogMeIn Rescue

    (110)4.6 out of 5

    By the time you receive a request for tech support, that employee or customer has already begun watching the clock. Solve their issue and return their sanity quickly with the most innovative remote support solution in the industry.

    Categories in common with it service management:
  32. By the time you receive a request for tech support, that employee or customer has already begun watching the clock. Solve their issue and return their sanity quickly with the most innovative remote support solution in the industry.

    Categories in common with it service management:

    Harsh C.
    HC
    It has ability to provide glitch-free remote access even on a moderate connection. Adequate for a mid-level service-based company.
    #17
    #17
  33. Vivantio

    (95)4.1 out of 5

    Welcome to the future of service. Meet a service management tool that combines the technical power of enterprise-level software with the flexibility of a modern cloud-based app.

    Categories in common with it service management:
  34. Welcome to the future of service. Meet a service management tool that combines the technical power of enterprise-level software with the flexibility of a modern cloud-based app.

    Categories in common with it service management:

    BS
    The implementation was super smooth. Lucas in support was able to get our portal up and running very quickly and took the time to answer all of my burn-in questions. We use the product for our...Read more
    #18
    #18
  35. EasyVista Service Manager

    (84)3.9 out of 5
    Optimized for quick response

    EasyVista Service Manager simplifies IT Service Management by making it easy to deliver and easy to use for today’s enterprise.

    Categories in common with it service management:
  36. EasyVista Service Manager simplifies IT Service Management by making it easy to deliver and easy to use for today’s enterprise.

    Categories in common with it service management:

    UA
    It's web based. That's about the only thing I like
    #19
    #19
  37. Hornbill Service Manager

    (88)4.6 out of 5
    Optimized for quick response

    Hornbill Service Manager is a cloud-based Collaborative IT Service Management solution

    Categories in common with it service management:
  38. Hornbill Service Manager is a cloud-based Collaborative IT Service Management solution

    Categories in common with it service management:

    Manoah S.
    MS
    The ability to see only tickets assigned to me!
    #20
    #20
  39. Micro Focus Service Management Automation X (SMAX)

    (64)4.1 out of 5

    Help your service desk agents and IT managers proactively manage service quality. 200+ out-of-the-box reports displayed on dashboards give you instant visibility and easy to customize reports.

    Categories in common with it service management:
  40. Help your service desk agents and IT managers proactively manage service quality. 200+ out-of-the-box reports displayed on dashboards give you instant visibility and easy to customize reports.

    Categories in common with it service management:

    CI
    Container technology and on cloud or on-prem option. I think it can be moved from diff environments seamlessly .