I like the ability to quickly build dashboards that bring our chatbot data to life visually. It's intuitive enough that I don't need to be a data expert to create meaningful reports. It does the job well for visualizing our agent assist data locally, and the dashboard capabilities are solid. Review collected by and hosted on G2.com.
I find the local setup and configuration can be tricky, and the interface feels a bit outdated compared to modern BI tools. Performance can also slow down when querying larger chatbot interaction datasets. Better real-time data refresh capabilities would be a big improvement - for a live agent assist platform, near-instant data updates matter and Cognos can lag behind. Review collected by and hosted on G2.com.
