Verified User in Insurance
II
Verified User in Insurance
Enterprise (> 1000 emp.)
"Lights and shadows"
4.5/5
What do you like best about IBM Cloud Pak for Business Automation?

The billing mode flexpoints based and technical and functional portfolio, integrations with other products as IDP an RPA Review collected by and hosted on G2.com.

What do you dislike about IBM Cloud Pak for Business Automation?

The partners in Spain are not sufficient and cost, not very afordable Review collected by and hosted on G2.com.

CC
Cristina C.
Mid-Market (51-1000 emp.)
"The most comprehensive business automation cloud in the market"
5/5
What do you like best about IBM Cloud Pak for Business Automation?

Tool is helping us for the automation and business growth by reducing the manual efforts. it provides AL and ML capability as well. offers intelligent automaton in addition to the pre build process. Review collected by and hosted on G2.com.

What do you dislike about IBM Cloud Pak for Business Automation?

Need to improve the availability and user interface as well. complex to configure. built in workflow need to provide more function and extension. I dislike the documentation because it makes it difficult for novices and first-time users to learn how to utilize the cloud effectively. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
"Review for IBM Cloud Pak"
4/5
What do you like best about IBM Cloud Pak for Business Automation?

It provides you end to end automation, low code development,analytics,reporting,and hihgly scalable Review collected by and hosted on G2.com.

What do you dislike about IBM Cloud Pak for Business Automation?

It is complex to understand and high on pocket Review collected by and hosted on G2.com.

Jada S.
JS
Jada S.
Director of Finance
Mid-Market (51-1000 emp.)
"Artificial Intelligence (AI) helps you automate processes and accelerate your business"
4.5/5
What do you like best about IBM Cloud Pak for Business Automation?

We've managed to slash our operating costs by over 70% while improving our delivery times by more than 80%. I really like the way these tools work in identifying automation opportunities from their interactions to build intelligent and effective workflows. The results are impressive with the amount of data analyzed enables us to provide the directors and investors with truly incredible in-depth insights that they were never able to get, and this is how IBM Cloud Pak for Business Automation turns the into data-based decision-making. I'm a fan of the built-in AI capabilities, which allow me to hand over some of the more minor duties to the tool while I focus on higher-level work. They brought to us the most advanced AI-powered automation that increases the speed of processing, reduces errors, and minimizes the risk of human-mistakes, reducing costs and saving thousands of hours. The more time we save for them, the more costs they save, and the higher customer satisfaction score they achieve. My experience with IBM Cloud Pak for Business Automation has been outstanding. It's very intuitive and simple to use, and it's saving us an impressive amount of time and thousands of dollars instead of hiring experts whose salaries are much higher than what we pay for this cloud, assuming you can find a great-skilled talent who can do repetitive and boring tasks at the same time. Review collected by and hosted on G2.com.

What do you dislike about IBM Cloud Pak for Business Automation?

The only con that I see which is a huge con for some of my clients, is the low number of the pre-built workflows is reflecting negatively with the clients, which could impede the platform's adoption. So, IBM should consider opening up to the community and encouraging them to contribute to the solution's workflow library. Review collected by and hosted on G2.com.

SP
Samer P.
Head of Enterprise Solutions
Marketing and Advertising
Small-Business (50 or fewer emp.)
"full-featured automation tools with advanced AI/ML capabilities"
4.5/5
What do you like best about IBM Cloud Pak for Business Automation?

IBM has brought to us the best technologies in the automation market and inserted them into one single cloud with comprehensive feature-rich tools, We're using this Business Automation cloud from IBM as the leading digital transformation tool and the head of our next-generation digital workforce team, which is currently leading over 25 of digital transformations for some of the largest names in Egypt, and the Middle East, We had a long journey of failure to find the perfect end-to-end RPA solution, finally after this long journey and after the release of IBM RPA (Formerly WDG Automation), and IBM Process Mining (Formerly MyInvenio), which I already had my hands-on them for a previous client, but moving to my current employer has showed me the transformation of IBM transforming them into powerful comprehensive tools with incredible AI/ML capabilities in detecting automation opportunities and for the seamless integration with the rest of IBM Cloud for Business Automation, Their RPA and Process Mining are the greatest combination with end-to-end capabilities and advanced AI/ML technologies to implement intelligence into all departments seamlessly making sure the operation workflow is streamlines, ensuring the safety of our business operations by automatically detecting, continually monitoring, and constantly improving them by identifying the top workflow candidates for automation, estimating our ROI, and displaying the impact of automation efforts on the whole process prior to implementation. Review collected by and hosted on G2.com.

What do you dislike about IBM Cloud Pak for Business Automation?

They need to give more attention to the debugging mode for debugging scripts to get over the really simple issues and to handle errors that are still unknown to juniors and hardly show up in search, but they are simple and intelligent debuggers could handle that. The main issues are in performance when dealing with large volumes of data in a heavy operation, various bugs show up and we're not capable of reporting them sometimes, but we do when we're able and I hope they take an action regarding them soon. Review collected by and hosted on G2.com.

Miley M.
MM
Miley M.
Customer Experience Manager
Marketing and Advertising
Small-Business (50 or fewer emp.)
"IBM's AI-powered cloud for business automation and data processing"
4.5/5
What do you like best about IBM Cloud Pak for Business Automation?

Every single tool in this cloud is an essential revolutionary digital transformation tool for us without a doubt, we love the fact that two of the greatest ROI drivers that we didn't even know that we could get with the license of this 'Cloud Pak for Business Automation', But IBM surprised us with an access to the 'Application Designer' of 'Business Automation Studio', The powerful low-code application builder with an easy-to-use interface to seamlessly build professional business apps with true low-code and this was one of most excellent builders we've used to create apps. It's one of the most significant ROI drivers since the pandemic until now. Review collected by and hosted on G2.com.

What do you dislike about IBM Cloud Pak for Business Automation?

I don't like the documentation as the cloud itself requires a lot of training time for beginners and first-time users since the implementation isn't so easy and this caused a training journey for our juniors to master it or at least the learn basics, Also the cloud performance goes down on heavy workloads, I have no idea about the main reason but they need to consider it for the upcoming improvements and bug-fixes. Review collected by and hosted on G2.com.

AM
Abeer M.
Lead Data Analyst
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Our Favorite End-to-End Automation Solution for Innovation"
4.5/5
What do you like best about IBM Cloud Pak for Business Automation?

On top of our favorite tools from IBM Cloud Pak is the comprehensive intelligent AI-Capabilities to achieve the operational excellence via decision management to make better decisions faster based on the advanced predictive analytics combined with AI to turn insights into personalized customer actions, We love the workflow management for empowering our employees with a 360-degree view of data and metrics to seamlessly measure success and easily participate in workflow improvement. All this get combined together to deliver the main purpose of digital transformation and its the automation, IBM RPAs are having the best operationalized AI technologies in the market these days and with the number of insights and metrics we gain, We become able to employ bots to do "very complex" processes and get rid of all the repetitive boring manual tasks and even complete them quickly to save time and reduce the operational cost. Review collected by and hosted on G2.com.

What do you dislike about IBM Cloud Pak for Business Automation?

No disappointments but we would be happy if they added more pre-built workflows to help us save time and to discover new automation opportunities with different use-cases. We also had a hard time with the training journey and the documentation wasn't so informative with detailed instructions, We hope that they improve it for future learners. Review collected by and hosted on G2.com.

NL
Noman L.
Market Insights Leader
Information Technology and Services
Small-Business (50 or fewer emp.)
"End-to-End Business Automation Cloud for Operational Exellence"
4.5/5
What do you like best about IBM Cloud Pak for Business Automation?

When the pandemic started and I realized how late I am for the digital transformation, IBM was the first company to come to my mind as a digital transformation leader, Process Transformation was our first priority based on market requirements and that's the game-changing moment of joining "IBM Cloud Pak for Business Automation", The real game-changer of our digital transformation journey starting with the automation super-hero, The digital employee (RPA) who does no mistakes until the operational intelligence to prioritize tasks and make predictive decisions, "IBM Cloud Pak for Business Automation" was the main key to achieve the operational excellence and a successful digital transformation. Review collected by and hosted on G2.com.

What do you dislike about IBM Cloud Pak for Business Automation?

Technically there was nothing but the minimum pricing of the license is not what small companies expected and it's toohigh for basic uses like an agency like us setting it up for a startup, I hope sooner or later it's reduced even if it's a little bit, And the documentation needs to be more detailed and clearer with more video tutorials like screening with voiceovers could be perfect. Review collected by and hosted on G2.com.

Rania S.
RS
Rania S.
Technical Solutions Architect
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Our super digital employee with advanced automation technologies"
4.5/5
What do you like best about IBM Cloud Pak for Business Automation?

Since it became the core of our operation and generated a revenue stream for our digital transformation services, We fell in love with comprehensiveness and the capabilities of every tool in this cloud, It enables applications in critical places where automation delivers exceptional benefits in content, process, choices and capture, And we're able to use any of these capabilities as an entry point to mix and combine the functionalities as needed while relying on the AI-powered advanced technologies of IBM to get the hard work done with no mistakes and outstanding results. Review collected by and hosted on G2.com.

What do you dislike about IBM Cloud Pak for Business Automation?

The implementation configuration is too complex for new users even to the people with previous experience in automation with other tools, and the pricing is an issue somehow for the most of our clients and they always complain about it in the beginning until they see the results, but a little bit of reduction would be great for all. Review collected by and hosted on G2.com.

Nishanth A.
NA
Nishanth A.
Application Development Associate
Enterprise (> 1000 emp.)
"IBM Cloud Park - AI Powered Automation"
4/5
What do you like best about IBM Cloud Pak for Business Automation?

With the help of IBM Cloud park we were able to perform a huge number of manual tasks via automation. It's not only an automation tool to mimic the human action it's actually an Intelligent Document processing solution where AI is used to perform logical things. Review collected by and hosted on G2.com.

What do you dislike about IBM Cloud Pak for Business Automation?

There are certain limitations multiple users can't login to the machine at a time and while running the process the other activities should be in hold state but this quite impossible. Review collected by and hosted on G2.com.