The hardware. It's probably the best hardware I have found after trying a lot of managed services. Also you have a lot of options to configure your network, which is a good point to evaluate when working with multiple servers. Review collected by and hosted on G2.com.

The quality of the support is not the best, and maybe the worst support I have been working with. The provisioning interface is really complicated too. The billing interface is ambiguous and is difficult to know what are you paying for. It is a really expensive service for individuals and little companies too. Review collected by and hosted on G2.com.

SoftLayer communicates frequently with clients, especially when they are doing maintenance on their systems. During all the years my company has worked with SoftLayer, we have never had a problem. Their uptime and management services are excellent. Their staff is knowledgeable and responsive. I highly recommend SoftLayer. Review collected by and hosted on G2.com.

There is nothing I dislike. They are an exceptional value for the cost. Their services are excellent. Review collected by and hosted on G2.com.

One of the most critical thing in host is support. SoftLayer's support is just great. It has good plan options with good scalability and the network speed is amazing. I have being used a private server and cloud server for about 5 years and it was a great experience. Review collected by and hosted on G2.com.

The price sometimes is too high for small projects. Review collected by and hosted on G2.com.

Softlayer offers powerful servers. We took advantage of the nvidia k2 grid servers they offer, but they have many options when it comes to the hardware configuration that fits your needs. The support team is proactive and very responsive and they work hard ensure you have a smooth onboarding with their service. Review collected by and hosted on G2.com.

Management console is difficult to navigate and not very intuitive. Review collected by and hosted on G2.com.

Ability to control system resources through the Python API. Review collected by and hosted on G2.com.

Frequent service outage emails, although hasn't impacted my project. Review collected by and hosted on G2.com.

The ease of transitioning for locally hosted to manage hosting was easy for moving our VMs to the cloud. Review collected by and hosted on G2.com.

Money talks, it is difficult to say that there were any issues with the product, it is just a very expensive service for small businesses. Review collected by and hosted on G2.com.

The best integration with WebSphere Application server during development and helps profiling and review the code. Review collected by and hosted on G2.com.

Limited plugin and restricted support for Open source tools. Review collected by and hosted on G2.com.

- The hardware provided is decent and customizable. They have lots of different options for everything

- 10Gig ubiquitous and available

- Control panel interface is easy to use and effective most of the time

- The price is OK for what you get Review collected by and hosted on G2.com.

Their support is some of the worst support I've dealt with. They have no triage system, its all first come first serve, no matter how serious the problem is. They will give people who are unknowledgeable about the problem at-hand first crack at the ticket.

If you need support on a product they sell, and they don't know the answer, it is a pain in the ass to get them to contact the manufacturer for support. They will keep trying stuff from knowledge bases until they are blue in the face.

You have no control over any networking besides picking how fast you want it. You can get a Vyatta virtual router, but any changes needed to be done on a switch (such as a VLAN change) need to go through a support ticket. if you need to change an IP address on a server, you need to submit a ticket. Review collected by and hosted on G2.com.

I have used both monthly and hourly VSI and had great experience. Operating speed is very good and provides quick support facility in case of you messed up with your servers. Review collected by and hosted on G2.com.

They should provide latest version of python and ruby in rhel image. I've worked with rhel 6.4 but still default python version was 2.6. Review collected by and hosted on G2.com.

It works seamlessly with WebSphere runtime. You can guarantee that your code will run successfully on WebSphere environment. Review collected by and hosted on G2.com.

The product is very resource intensive. Has big footprint. You need a powerful laptop to use it. Review collected by and hosted on G2.com.