IBM Business Automation Workflow Reviews & Product Details

Business Development Director
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

BAW is one of the platforms which our clients like because its easier to understand their process and modify them to get more effective results. I like the best part with bluworkslive integration, central repository ease of development and testing as well its responsive mobile deveopment. Review collected by and hosted on G2.com.

What do you dislike?

Blueworkslive compability is one way. Okay we understand why and how impossible it"s but hey we are ther to make the impossible happen. Is it not possible to have workflow items more sensitive to blueworks live. So while making design changes for an executional environment analysts can choose which can will be seen BLW or not. In that way it would be possible to track disruptive changes and tasks which can break backward compability with BLW. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Engage business teams more and let them govern their processes Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Claims automation, underwriting automation, banking process like onboarding, collection. Review collected by and hosted on G2.com.

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IBM Business Automation Workflow Overview

What is IBM Business Automation Workflow?

IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work. In addition to process management, workflow uses advanced analytics, business rules, and collaboration to drive more successful, optimized business outcomes. You can choose a deployment option most convenient for your business based on your needs. IBM Business Automation Workflow on Cloud and IBM Business Automation Workflow have the same capabilities. However, the former is a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM. Key Features and functionality: -Enable business users to manage workflows -Implement changes quickly for greater agility -Achieve visibility across end-to-end workflows -Increase efficiency and consistency by reusing process components across multiple workflows. -Deliver better speed and scalability -Access the cloud service from the public cloud or mobile devices through the cloud portal or use a separately available Virtual Private Network (VPN) to connect. -Meet governance and compliance requirements Value of the product and what it can do for your users: -IBM Business Automation Workflow helps bridge business strategy and execution to deliver better outcomes -It helps model, design, implement and monitor more competitive front- or back-office workflows -Automate operations at scale to increase straight through processing and case closure rates -Consolidate disparate information to create unified data records linked by case or customer -Improve your ability to meet and manage information lifecycle governance requirements, such as protecting customer data and complying with data retention regulations

IBM Business Automation Workflow Details
Product Description

Automate your digital workflows, from straight-through or human-assisted processes to managing complex cases be it on-premise or on Cloud


Seller Details
Seller
IBM
Ownership
SWX:IBM
Company Website
Phone
1-866-277-7488
Year Founded
1911
HQ Location
Armonk, NY
Total Revenue (USD mm)
$77,147
Twitter
@IBM
617,859 Twitter followers
LinkedIn® Page
www.linkedin.com
519,733 employees on LinkedIn®
Description

IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and the world's most advanced servers and supercomputers.

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IBM Business Automation Workflow Screenshots

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IBM Business Automation Workflow Reviews

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Validated Reviewer
Review source: G2 Gives Campaign
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The solution has a good performance and scalability, wich is good to start a project and increase the offering with more funcionalities and business solve. Review collected by and hosted on G2.com.

What do you dislike?

We believe that IBM has a complex offering with a lot o Part Numbers.

They should have just one offering to cloud and another one to on premise including DataCap BPM Case ODM e Content Manager. Also IBM should invest in BPs to create replication solutions ad should have a participation as a partnership in this selling. I mean could be 50% percent each in this kind of business. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

To decrease the time and cost envolved in business process and solve customer problems. Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: G2 Gives Campaign
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The Process Portal is built with keeping the end user in mind. The out of the box features such as team performance and process performance are winners. I used them so far in all of my demos. Review collected by and hosted on G2.com.

What do you dislike?

The ability to extend the platform in case of use cases outside the BPM scope is what I feel is missing in the platform. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The workflow itself is a huge advantage to the type of problems we look at. Our solutions are simple straight forward workflow solutions built for companies across verticals. Review collected by and hosted on G2.com.

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UI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

The Web Processor Designer , Swagger Integration , Low Code No Code features , Upgraded UI , The Coach Views , Easy to Integration with RPA like AA , Improved process portal Review collected by and hosted on G2.com.

What do you dislike?

Though Web Process Designer is one of the best feature i liked, there are may things like Out of sync issues , Design Alignement when working with Events on Activites ( Especially when using Timer or Exception events on a particular Activity ) the are not working as expected. Migration issues especially For the Advanced Integration Services we have faced many issues, The Inspector View can be improved and provide more handy debugging Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Developing complete process flows , Long running processes Review collected by and hosted on G2.com.

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CC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

the vision or intention is good, and there is still a need for this in virtually all organizations Review collected by and hosted on G2.com.

What do you dislike?

it is still lacking in execution. i think you have missed the mark a bit over the past couple of years. it still has a feel of being too complex. there is a new overlay, but it under the hood you still find the old components that are not easy enough to use - especially in a real, large-scale situation. you are taking on too much and trying to boil the ocean. take a few steps back and think about it from a users perspective Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

operationalizing business processes Review collected by and hosted on G2.com.

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IF
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Ease of coding, developers can hit the ground running from day one following a top down approach while designing the process flow first and then building the lower level services. Review collected by and hosted on G2.com.

What do you dislike?

Code management: Developers can not navigate or dril down into specific service to figure out which change was made when which is far more easier with a GIT like repository. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using BPM for document managment workflow when any document submitted by end user follows specific workflow based on routing rules defined in our system. Review collected by and hosted on G2.com.

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Lider de Proyecto
Insurance
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Is a very simple rolo yo automate manual process. Is very simple to integrate whit others applications and core operations system. Review collected by and hosted on G2.com.

What do you dislike?

Nothing to say. We have the best partner to do the projects Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Papperless , more eficient process and a better relation cost and benefits Review collected by and hosted on G2.com.

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Gerente General
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

How quick it was implemented.

the easy it is to use Review collected by and hosted on G2.com.

What do you dislike?

nothing

The product is actually very good Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Excelent product Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It automized our core business process reducing time for processing operations, reducing errors and replacing manual operations.

our HR now can do better analytic Review collected by and hosted on G2.com.

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Architecture Senior Advisor
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

IBM BAW has the best workflow modeling capabilities and also very good UI capabilities with resposnsive UI. Review collected by and hosted on G2.com.

What do you dislike?

Reporting Capabilities. I wish you to see more on reporting capabilities Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great product for Business Processes automation Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Healthcare Claims fraud and Abuse Review collected by and hosted on G2.com.

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CF
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

the new process artifact which has both workflow and case.

ui is sleek , new cachign capabilities , Review collected by and hosted on G2.com.

What do you dislike?

portal is not looking good. webpd is hard to use for development Review collected by and hosted on G2.com.

Recommendations to others considering the product:

webpd needs to be better, its hard to develop with.

ui can be more better

porta lcan be better

execution evaluator in webpd is taken away

error messages can be more descriptive Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

workflow automation and content storage ( mutual fund account opening, manage trade) Review collected by and hosted on G2.com.

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Infrastructure Engineer Senior Advisor
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Config and Install process has been improved from previous versions and as well Documentation looks much better now. Review collected by and hosted on G2.com.

What do you dislike?

Nothing for now since we are yet to run some upgrade POC;s Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Business Processes and claims processing Review collected by and hosted on G2.com.

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Development Group Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

scalability, easy to develop, adoption is easy, easy to deploy, integration capability Review collected by and hosted on G2.com.

What do you dislike?

Portal, and Support. Portal, and Support.Portal, and Support.Portal, and Support.Portal, and Support.Portal, and Support.Portal, and Support.Portal, and Support. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

process automation Review collected by and hosted on G2.com.

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BPM Dev Lead
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

workflow has been improved a lot. CSHS is better than heritage coach Review collected by and hosted on G2.com.

What do you dislike?

lambardi coaches are deprecated. we used a lot. WYSIWYG is missing Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

process automation we developed in 8.5.6. Migrated to BAW. Review collected by and hosted on G2.com.

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Director of Technology
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Simple and Robust application, de process designer is very good Review collected by and hosted on G2.com.

What do you dislike?

The price, could you more competitive. The support is good but sometimes slow Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Start with small implementations Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Retail, Insurance and other industries Review collected by and hosted on G2.com.

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Managing Director
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

scalability and multiple features to integrate with other IBM products we use like Filenet Review collected by and hosted on G2.com.

What do you dislike?

wish it was easier for business people to use and better process reporting Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

improve operational processes Review collected by and hosted on G2.com.

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CF
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Easy integration, quick UI development, Colloboration between business teams using IBM blueworks live Review collected by and hosted on G2.com.

What do you dislike?

New UI framework with every release and not a lot of example apps to adopt to these new changes Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have automated the dispute business process. It provides quick automation and can easily measure the process perfromance. It can easily integrate with multiple systems and great support for integrations through rest and java components Review collected by and hosted on G2.com.

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Infrastructure engineer manager
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Like the new capabilities being introduced through this new offering Review collected by and hosted on G2.com.

What do you dislike?

none at this time but as the product is still new evaluating the product Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

claims review automation Review collected by and hosted on G2.com.

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AB
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Provides a way to automate processes that is relatively painless. I like the fact that it's easy to upgrade to a new snapshot or roll back to an old one Review collected by and hosted on G2.com.

What do you dislike?

difficulty of development. Snapshots often contain bugs that have to be dealt with Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Streamlined our process for opening new accounts, reporting lost and stolen credit cards and others Review collected by and hosted on G2.com.

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UB
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Combination of case manager and BPM into a more unified automation product Review collected by and hosted on G2.com.

What do you dislike?

Case and BPM still fairly disparate products, future unification may make the development experience smoother Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Automating business processes for our business lines. Implemented several workflows already and planning on many more. Powerful tool that we plan to continue utilizing Review collected by and hosted on G2.com.

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EF
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

The workflow components and the new Spark UI toolkits make it easy to design and development a process workflow. Review collected by and hosted on G2.com.

What do you dislike?

The cumulative fixes. The change to enforce quarterly fixes to ensure support and the small window of time before end of life on a version. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Process workflows. Review collected by and hosted on G2.com.

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UF
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

the best its the time that we win in the process. its very easy to use and very recommended. the process is more adaptable for every users. Review collected by and hosted on G2.com.

What do you dislike?

i think its positive that be available for do more changes. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

reduce time and reduce errors in the process. Review collected by and hosted on G2.com.

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UF
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

IBM's workflow solution can capture and help automate complex workflows, all the way down to simple processes. Review collected by and hosted on G2.com.

What do you dislike?

IBM BPM / Workflow can be complex for business users to work with. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have used BPM (BAW) to automate several business processes, steamlining work and removing unnecessary handoffs. Review collected by and hosted on G2.com.

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AB
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

What it does for the business, but the support is time consuming. Review collected by and hosted on G2.com.

What do you dislike?

There are many bugs assiciated with the product and upgrades are time consuming. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Keep the product maintained Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our business is able to develop new applications this platform. Review collected by and hosted on G2.com.

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CC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I has been working with IBM BPM now BAW and it is excellent to manage and easy to use Review collected by and hosted on G2.com.

What do you dislike?

sometimes it freeze using the web process designer Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

many business needs for our customers like credit approval Review collected by and hosted on G2.com.

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CI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

IBM Business Process Manager for Process Automation and Business Agility. User friendly and easy to capture agile business needs to application within no time. Review collected by and hosted on G2.com.

What do you dislike?

The UI is not rich compared to other UI. Sometimes UI becomes heavy and it impacts applications performance. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am automating conplaints management for an US bank. Review collected by and hosted on G2.com.

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CI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

ease to use

user friendly

drag and drop

documentation Review collected by and hosted on G2.com.

What do you dislike?

integration to on-premise ldap authentication an access to on-premise database Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

currently we are migrating on-prem bpm to bpm on cloud Review collected by and hosted on G2.com.

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