--- title: IBM Business Automation Workflow (BAW) Reviews meta\_title: 'IBM Business Automation Workflow (BAW) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 111 reviews by the users' company size, role or industry to find out how IBM Business Automation Workflow (BAW) works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 111 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # IBM Business Automation Workflow (BAW) Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by IBM Business Automation Workflow (BAW) but has limited features. Are you part of the IBM Business Automation Workflow (BAW) team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work. In addition to process management, workflow uses advanced analytics, business rules, and collaboration to drive more successful, optimized business outcomes. You can choose a deployment option most convenient for your business based on your needs. IBM Business Automation Workflow on Cloud and IBM Business Automation Workflow have the same capabilities. However, the former is a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM. Key Features and functionality: -Enable business users to manage workflows -Implement changes quickly for greater agility -Achieve visibility across end-to-end workflows -Increase efficiency and consistency by reusing process components across multiple workflows. -Deliver better speed and scalability -Access the cloud service from the public cloud or mobile devices through the cloud portal or use a separately available Virtual Private Network (VPN) to connect. -Meet governance and compliance requirements Value of the product and what it can do for your users: -IBM Business Automation Workflow helps bridge business strategy and execution to deliver better outcomes -It helps model, design, implement and monitor more competitive front- or back-office workflows -Automate operations at scale to increase straight through processing and case closure rates -Consolidate disparate information to create unified data records linked by case or customer -Improve your ability to meet and manage information lifecycle governance requirements, such as protecting customer data and complying with data retention regulations * * * Seller [IBM](https://www.g2.com/sellers/ibm) Discussions [IBM Business Automation Workflow (BAW) Community](https://www.g2.com/products/ibm-business-automation-workflow-baw/discuss) Solution Type All-in-One Overview by Naomi Sherry Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 8 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/ibm-business-automation-workflow-baw/pricing) ## Top-Rated Alternatives [ ![Camunda](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camunda") Camunda 4.5/5(327) ](https://www.g2.com/products/camunda/reviews) [ ![Pega Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pega Platform") Pega Platform 4.2/5(278) ](https://www.g2.com/products/pega-platform/reviews) [ ![Appian](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Appian") Appian 4.5/5(501) ](https://www.g2.com/products/appian/reviews) [ View All Alternatives ](https://www.g2.com/products/ibm-business-automation-workflow-baw/competitors/alternatives) ## User Insights Average based on 111 real user reviews. Implementation Time 8 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") CF Verified User in Financial Services Enterprise (\> 1000 emp.) 2/13/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "workflow" 5/5 What do you like best about IBM Business Automation Workflow (BAW)? the new process artifact which has both workflow and case. ui is sleek , new cachign capabilities , Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? portal is not looking good. webpd is hard to use for development Review collected by and hosted on G2.com. Recommendations to others considering IBM Business Automation Workflow (BAW): webpd needs to be better, its hard to develop with. ui can be more better porta lcan be better execution evaluator in webpd is taken away error messages can be more descriptive Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? workflow automation and content storage ( mutual fund account opening, manage trade) Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") UB Verified User in Banking Enterprise (\> 1000 emp.) 4/6/2019 "It’s very easy to use " 4.5/5 What do you like best about IBM Business Automation Workflow (BAW)? This allows any and all employees to use at any time of the day if they need it. Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? There were some kinks in it at first. But after using a few times it was very user friendly. Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? This is allowing our business to process different things each day. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite VG Veerendra Prasad G. Infrastructure Engineer Senior Advisor Enterprise (\> 1000 emp.) 2/14/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Path to Business Automation Insights" 4.5/5 What do you like best about IBM Business Automation Workflow (BAW)? Config and Install process has been improved from previous versions and as well Documentation looks much better now. Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? Nothing for now since we are yet to run some upgrade POC;s Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? Business Processes and claims processing Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign SN Shahid N. Development Group Manager Enterprise (\> 1000 emp.) 2/14/2019 "BPM" 4/5 What do you like best about IBM Business Automation Workflow (BAW)? scalability, easy to develop, adoption is easy, easy to deploy, integration capability Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? Portal, and Support. Portal, and Support.Portal, and Support.Portal, and Support.Portal, and Support.Portal, and Support.Portal, and Support.Portal, and Support. Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? process automation Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign KS Khajah Mohideen S. BPM Dev Lead Enterprise (\> 1000 emp.) 2/13/2019 "Workflow" 5/5 What do you like best about IBM Business Automation Workflow (BAW)? workflow has been improved a lot. CSHS is better than heritage coach Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? lambardi coaches are deprecated. we used a lot. WYSIWYG is missing Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? process automation we developed in 8.5.6. Migrated to BAW. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Martín G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Martín G.") MG Martín G. Director of Technology Information Technology and Services Small-Business (50 or fewer emp.) 2/12/2019 "The Best Workflow Engine" 4.5/5 What do you like best about IBM Business Automation Workflow (BAW)? Simple and Robust application, de process designer is very good Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? The price, could you more competitive. The support is good but sometimes slow Review collected by and hosted on G2.com. Recommendations to others considering IBM Business Automation Workflow (BAW): Start with small implementations Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? Retail, Insurance and other industries Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign JC Jackson C. Managing Director Enterprise (\> 1000 emp.) 2/13/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Good product" 4/5 What do you like best about IBM Business Automation Workflow (BAW)? scalability and multiple features to integrate with other IBM products we use like Filenet Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? wish it was easier for business people to use and better process reporting Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? improve operational processes Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") CF Verified User in Financial Services Enterprise (\> 1000 emp.) 2/13/2019 "Easy automation of business processes using IBM BAW" 5/5 What do you like best about IBM Business Automation Workflow (BAW)? Easy integration, quick UI development, Colloboration between business teams using IBM blueworks live Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? New UI framework with every release and not a lot of example apps to adopt to these new changes Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? We have automated the dispute business process. It provides quick automation and can easily measure the process perfromance. It can easily integrate with multiple systems and great support for integrations through rest and java components Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign VD Vamshi d. Infrastructure engineer manager Enterprise (\> 1000 emp.) 2/14/2019 "IBM BAW product review" 5/5 What do you like best about IBM Business Automation Workflow (BAW)? Like the new capabilities being introduced through this new offering Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? none at this time but as the product is still new evaluating the product Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? claims review automation Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Enterprise (\> 1000 emp.) 2/14/2019 "BAW does what it says it does" 4.5/5 What do you like best about IBM Business Automation Workflow (BAW)? Provides a way to automate processes that is relatively painless. I like the fact that it's easy to upgrade to a new snapshot or roll back to an old one Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? difficulty of development. Snapshots often contain bugs that have to be dealt with Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? Streamlined our process for opening new accounts, reporting lost and stolen credit cards and others Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ## Questions about IBM Business Automation Workflow (BAW)? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about IBM Business Automation Workflow (BAW) ](https://www.g2.com/products/ibm-business-automation-workflow-baw/discussions/new) GU Guest User What is IBM Business Automation Workflow (BAW) used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-ibm-business-automation-workflow-baw-used-for) GU Guest User What advice do you have for others considering IBM BAW for business process automation? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-advice-do-you-have-for-others-considering-ibm-baw-for-business-process-automation) [ View all Discussions ](https://www.g2.com/products/ibm-business-automation-workflow-baw/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 8 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/ibm-business-automation-workflow-baw/pricing) IBM Business Automation Workflow (BAW) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_51182cb3fa0aa5be0117ca02506149c8/camunda.png "Product Avatar Image") Camunda 4.5/5(327) [ Compare Now ](https://www.g2.com/compare/camunda-vs-ibm-business-automation-workflow-baw) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_156527410a602a545aa9c74d45666e04/appian.png "Product Avatar Image") Appian 4.5/5(501) [ Compare Now ](https://www.g2.com/compare/appian-vs-ibm-business-automation-workflow-baw) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_025e4974139a3455132150b9ebc77ac5/pega-platform.jpg "Product Avatar Image") Pega Platform 4.2/5(278) [ Compare Now ](https://www.g2.com/compare/ibm-business-automation-workflow-baw-vs-pega-platform) ##### Categories on G2 [Workflow Management](https://www.g2.com/categories/workflow-management)[Process Orchestration](https://www.g2.com/categories/process-orchestration) ##### Explore More [Which employee identity theft protection systems achieve fast implementation without ongoing administrative overhead?](https://www.g2.com/discussions/which-employee-identity-theft-protection-systems-achieve-fast-implementation-without-ongoing-administrative-overhead)[Is Baker Tilly worth it as a Sage Intacct channel partner for complex multi-entity deployments, or does a smaller specialist firm like Dean Dorton deliver faster time to value for mid-market organisations?](https://www.g2.com/discussions/is-baker-tilly-worth-it-as-a-sage-intacct-channel-partner-for-complex-multi-entity-deployments-or-does-a-smaller-specialist-firm-like-dean-dorton-deliver-faster-time-to-value-for-mid-market-organisations)[Best contact center workforce management software for small business](https://www.g2.com/discussions/what-s-the-best-contact-center-workforce-management-software-for-small-businesses) [What's the best call center software for remote teams](https://www.g2.com/discussions/what-s-the-best-call-center-software-for-remote-teams)[Best desktop solutions for managing sales performance](https://www.g2.com/discussions/best-desktop-solutions-for-managing-sales-performance)[Pros and Cons Details](https://www.g2.com/products/ibm-business-automation-workflow-baw/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)