--- title: IBM Business Automation Workflow (BAW) Reviews meta\_title: 'IBM Business Automation Workflow (BAW) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 111 reviews by the users' company size, role or industry to find out how IBM Business Automation Workflow (BAW) works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 111 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # IBM Business Automation Workflow (BAW) Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by IBM Business Automation Workflow (BAW) but has limited features. Are you part of the IBM Business Automation Workflow (BAW) team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work. In addition to process management, workflow uses advanced analytics, business rules, and collaboration to drive more successful, optimized business outcomes. You can choose a deployment option most convenient for your business based on your needs. IBM Business Automation Workflow on Cloud and IBM Business Automation Workflow have the same capabilities. However, the former is a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM. Key Features and functionality: -Enable business users to manage workflows -Implement changes quickly for greater agility -Achieve visibility across end-to-end workflows -Increase efficiency and consistency by reusing process components across multiple workflows. -Deliver better speed and scalability -Access the cloud service from the public cloud or mobile devices through the cloud portal or use a separately available Virtual Private Network (VPN) to connect. -Meet governance and compliance requirements Value of the product and what it can do for your users: -IBM Business Automation Workflow helps bridge business strategy and execution to deliver better outcomes -It helps model, design, implement and monitor more competitive front- or back-office workflows -Automate operations at scale to increase straight through processing and case closure rates -Consolidate disparate information to create unified data records linked by case or customer -Improve your ability to meet and manage information lifecycle governance requirements, such as protecting customer data and complying with data retention regulations * * * Seller [IBM](https://www.g2.com/sellers/ibm) Discussions [IBM Business Automation Workflow (BAW) Community](https://www.g2.com/products/ibm-business-automation-workflow-baw/discuss) Solution Type All-in-One Overview by Naomi Sherry Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 8 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/ibm-business-automation-workflow-baw/pricing) ## Top-Rated Alternatives [ ![Camunda](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camunda") Camunda 4.5/5(327) ](https://www.g2.com/products/camunda/reviews) [ ![Pega Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pega Platform") Pega Platform 4.2/5(278) ](https://www.g2.com/products/pega-platform/reviews) [ ![Appian](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Appian") Appian 4.5/5(501) ](https://www.g2.com/products/appian/reviews) [ View All Alternatives ](https://www.g2.com/products/ibm-business-automation-workflow-baw/competitors/alternatives) ## User Insights Average based on 111 real user reviews. Implementation Time 8 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![henry w.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "henry w.") HW henry w. Senior Software Engineer Information Technology and Services Small-Business (50 or fewer emp.) 11/24/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "IBM BPM Is Good For Business Processes Automation Rapidly (RAD)" 4.5/5 What do you like best about IBM Business Automation Workflow (BAW)? Provide Rapid Process Development Built in Versioning, no need to install other software for code change versioning Easy to learn IBM BPM deduced the development code on a higher level.The product make it easier for a lesser skilled and committed team to implement the product with ease. IBM BPM suite is getting better after purchasing and integrating Lombardi. IBM enhanced Web Process Designer which make development more easy and convenient. Integration is easy. construct services and perform data transformations with relatively low effort. complete model-driven platform that enables process optimization using real-time analytics. idea about process engine where you can control flow and see current status. IBM support is good at all. process automation / workflows creation is good for developers. It's easy for any new developer to work on this product. Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? -Reporting -Proprietary UI -Document Management is a separate product which in my opinion should be part and parcel of such a great tool and that will make it a complete solution for business. Role management is unnecessarily complicated. Review collected by and hosted on G2.com. Recommendations to others considering IBM Business Automation Workflow (BAW): it is a very good product. Make sure you hire a support package. I recommend this product for every organization for automation purpose to do the things systematic where less time & efforts utilized with tracking & efficient ways. Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? It solves my business manger problem its easy to use and a complete solution for business management problems. Reduce time to market.Improve supplier or partner relationships. Enhance decision making. Improve business process outcomes. Drive innovation. Cost management. Improve compliance & risk management. improve customer relations/service Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite BM BASHEER ALI M. Technical Lead Enterprise (\> 1000 emp.) 11/21/2019 "Business Process Automation Engine" 5/5 What do you like best about IBM Business Automation Workflow (BAW)? About 80% of IT resources are engaged in maintaining the applications, tools, systems and infrastructure that are already in place. That leaves only a very small percentage of IT resources available to respond to business needs and new development. What if there was a way to take advantage of the knowledge and expertise of those who do the work every day and enable them to make changes for process improvement? This cannot be realized with today’s applications. That is why most organizations resort to spread sheets and e-mails to manage process execution. BPM empowers the business with technology that allows IT to deliver more effective and efficient solutions and, ultimately, provide IT with more time to develop and implement new business ideas. Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? If you need to develop complex User Interfaces, they are very hard to implement using Coaches. Review collected by and hosted on G2.com. Recommendations to others considering IBM Business Automation Workflow (BAW): Offers metrics and KPI tracking that allow management of internal goals and comparison to external competitors. New products can be established quickly, broadening and deepening the portfolio, without always having to create new processes and training. With BPM, businesses can quickly determine the impact of new products and processes, and only those areas affected need to adept. Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? Allows business SMEs to visually validate the process flow prior to implementation and forces the business to think through its processes before implementation exposing expected cost, cycle time and resource allocations before implementation. Ensures that process implementations remain scalable, so as volume increases, service levels do not decline. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") IB Verified User in Banking Mid-Market (51-1000 emp.) 4/10/2020 "The Best tool for out BPM needs" 4/5 What do you like best about IBM Business Automation Workflow (BAW)? Process Visualisation and ease of use. Greatly beneficial for our clients Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? Nothing big, needs some polish in the ui department Review collected by and hosted on G2.com. Recommendations to others considering IBM Business Automation Workflow (BAW): Take some time to really learn it well, it will pay off in the long run. Check first if bpm tool is the right choice for the job at hand as it solves specific needs. Don’t put all the processes on one board. Use all the tools ibm bpm gives you to properly manage your processes. Bpm theory knowledge is a must.use designer carefully and check what properties need to be filled out. Also check out your integrations as the are usually the lifeblood of the process. Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? Business rules. Understanding of all involved parties via graphical interface Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sushil M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sushil M.") SM Sushil M. Technical Project Lead Enterprise (\> 1000 emp.) 11/23/2019 "This is the best BPM Product I have worked with so far. No business downtime during development." 4.5/5 What do you like best about IBM Business Automation Workflow (BAW)? I like that it has the token movement facilities which we can use is case of urgent movement of process flow from one step to another step. And additional it has the snapshot taking facility which will always helped us to refer for comparison of any details which we are working on. It is scalable and stable product. I would recommend all the organisation to use IBM BPM product for their workflow need. Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? Unnammed snapshots fearures should impro Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? I am working on IBM BPM to provide a business solution to one of the top life Insurance company. I realized that it is very ease of use for application development. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite BT Bhavika T. Mid-Market (51-1000 emp.) 11/18/2019 "It makes the work easy with option for drag drop UI components and better design flow using services" 4/5 What do you like best about IBM Business Automation Workflow (BAW)? Toolkits gives option for code reusability , make UI by just dragging & dropping components, also an added advantage to write custom html code, Process flow for better understanding of the project, external services can be imported and many more.. Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? Sometimes when the service fails, the error message is not proper. It is difficult to understand sometimes about the error.. Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? Solving a case on health care management system and using IBM Process designer it was just so easy to use all the components leading to a full fledged user interface and database services to make them work.. It saved a lot of time leading to more productivity in less time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Darshan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darshan P.") DP Darshan P. consultant Mid-Market (51-1000 emp.) 11/30/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Best experience to build business process" 4/5 What do you like best about IBM Business Automation Workflow (BAW)? 1)very easy and handy to develop business process 2)process inspector gives the visibility of each and every activity 3)integration with other system is very easy like external services 4)developing a user interface is very easy as silent process UI is integrated in latest version Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? 1) some times servicemonitoring is difficult. 2)unnamed snapshot create slowness somtimes Review collected by and hosted on G2.com. Recommendations to others considering IBM Business Automation Workflow (BAW): 1)very nice tool to develop business process. 2)simple to understand Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? 1)insurance related process get simplified 2)retail related process got simplified Review collected by and hosted on G2.com. Show More 4/12/2020 Validated ReviewerIncentivizedSource: G2 invite ![Dragan G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dragan G.") DG Dragan G. Front End Developer, IBM BPM Cosultant Small-Business (50 or fewer emp.) 4/2/2020 "Extremely useful and easy to use tools" 5/5 What do you like best about IBM Business Automation Workflow (BAW)? Started with the 8.5.7 version, which was pretty good and now Workflow is simply amazing. Creating services is easy and fast and all of the rest of tools are good for modeling, automating and upgrading your business. Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? Price can be lower. In Serbia a lot of companies don't like and don't understand benefits of IBM BPM. Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? We used iBM BPM for automating, modeling and better organize some business processes for various banks and companies. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") CI Verified User in Insurance Mid-Market (51-1000 emp.) 11/29/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Advantage of IBM Business Process Management" 3.5/5 What do you like best about IBM Business Automation Workflow (BAW)? Most important part of IBM BPM is the flow of task from one user to other. Easy and simple inbuilt User Interface.No need to write bulk code of html and other language since it is already built in there in the system.can create team and assign member to respective team.Coding is easy in. IBM BPM. Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? Takes lot of time formigrating the instances after deployment. Deletion of deactivated snapshots is very hectic. Review collected by and hosted on G2.com. Recommendations to others considering IBM Business Automation Workflow (BAW): It is a good product for any organisation where we need to take approval from multiple level in management.In this case task easily flow from one's work bucket to others. Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? We use IBM BPM to automate the complete flow in motor insurance. Automation of complete flow helps to reduce the claim processing time with accuracy. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 4/7/2020 "IBM Business Process Manager is great product" 3.5/5 What do you like best about IBM Business Automation Workflow (BAW)? IBM Business Process Manager is a great product to perform business processes development and orchestration. I have automated 100+ business process and reduced the manual work. Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? IBM Business Process Manager is not good to learn quickly. fixing the problem is very tough in BPM until we need to create a PMR. if IBM provides some blog to fix the existing issues would be very helpful for BPM users. Review collected by and hosted on G2.com. Recommendations to others considering IBM Business Automation Workflow (BAW): I highly recommend the IBM BPM for business processes development to automate the business processes to reduce the manual work. Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? Resolved many automation issues with IBM Business Process Manager product. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jothiboss M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jothiboss M.") JM Jothiboss M. Software Development Specialist Small-Business (50 or fewer emp.) 4/6/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Software development specialist" 4.5/5 What do you like best about IBM Business Automation Workflow (BAW)? Exception handling Build in decision table inside bpm Easy integration services Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? Have to write more script Takes more time to write complex sql query to read and write the values in database(SOR). It’s little bit complex part in ibm bpm. Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? We could handle custom exception handling in better way as we have more integration and service call Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about IBM Business Automation Workflow (BAW)? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about IBM Business Automation Workflow (BAW) ](https://www.g2.com/products/ibm-business-automation-workflow-baw/discussions/new) GU Guest User What is IBM Business Automation Workflow (BAW) used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-ibm-business-automation-workflow-baw-used-for) GU Guest User What advice do you have for others considering IBM BAW for business process automation? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-advice-do-you-have-for-others-considering-ibm-baw-for-business-process-automation) [ View all Discussions ](https://www.g2.com/products/ibm-business-automation-workflow-baw/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 8 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/ibm-business-automation-workflow-baw/pricing) IBM Business Automation Workflow (BAW) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_51182cb3fa0aa5be0117ca02506149c8/camunda.png "Product Avatar Image") Camunda 4.5/5(327) [ Compare Now ](https://www.g2.com/compare/camunda-vs-ibm-business-automation-workflow-baw) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_156527410a602a545aa9c74d45666e04/appian.png "Product Avatar Image") Appian 4.5/5(501) [ Compare Now ](https://www.g2.com/compare/appian-vs-ibm-business-automation-workflow-baw) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_025e4974139a3455132150b9ebc77ac5/pega-platform.jpg "Product Avatar Image") Pega Platform 4.2/5(278) [ Compare Now ](https://www.g2.com/compare/ibm-business-automation-workflow-baw-vs-pega-platform) ##### Categories on G2 [Workflow Management](https://www.g2.com/categories/workflow-management)[Process Orchestration](https://www.g2.com/categories/process-orchestration) ##### Explore More [Which employee identity theft protection systems achieve fast implementation without ongoing administrative overhead?](https://www.g2.com/discussions/which-employee-identity-theft-protection-systems-achieve-fast-implementation-without-ongoing-administrative-overhead)[Is Baker Tilly worth it as a Sage Intacct channel partner for complex multi-entity deployments, or does a smaller specialist firm like Dean Dorton deliver faster time to value for mid-market organisations?](https://www.g2.com/discussions/is-baker-tilly-worth-it-as-a-sage-intacct-channel-partner-for-complex-multi-entity-deployments-or-does-a-smaller-specialist-firm-like-dean-dorton-deliver-faster-time-to-value-for-mid-market-organisations)[Best contact center workforce management software for small business](https://www.g2.com/discussions/what-s-the-best-contact-center-workforce-management-software-for-small-businesses) [What's the best call center software for remote teams](https://www.g2.com/discussions/what-s-the-best-call-center-software-for-remote-teams)[Best desktop solutions for managing sales performance](https://www.g2.com/discussions/best-desktop-solutions-for-managing-sales-performance)[Pros and Cons Details](https://www.g2.com/products/ibm-business-automation-workflow-baw/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)