--- title: IBM Business Automation Workflow (BAW) Reviews meta\_title: 'IBM Business Automation Workflow (BAW) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 111 reviews by the users' company size, role or industry to find out how IBM Business Automation Workflow (BAW) works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 111 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # IBM Business Automation Workflow (BAW) Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by IBM Business Automation Workflow (BAW) but has limited features. Are you part of the IBM Business Automation Workflow (BAW) team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work. In addition to process management, workflow uses advanced analytics, business rules, and collaboration to drive more successful, optimized business outcomes. You can choose a deployment option most convenient for your business based on your needs. IBM Business Automation Workflow on Cloud and IBM Business Automation Workflow have the same capabilities. However, the former is a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM. Key Features and functionality: -Enable business users to manage workflows -Implement changes quickly for greater agility -Achieve visibility across end-to-end workflows -Increase efficiency and consistency by reusing process components across multiple workflows. -Deliver better speed and scalability -Access the cloud service from the public cloud or mobile devices through the cloud portal or use a separately available Virtual Private Network (VPN) to connect. -Meet governance and compliance requirements Value of the product and what it can do for your users: -IBM Business Automation Workflow helps bridge business strategy and execution to deliver better outcomes -It helps model, design, implement and monitor more competitive front- or back-office workflows -Automate operations at scale to increase straight through processing and case closure rates -Consolidate disparate information to create unified data records linked by case or customer -Improve your ability to meet and manage information lifecycle governance requirements, such as protecting customer data and complying with data retention regulations * * * Seller [IBM](https://www.g2.com/sellers/ibm) Discussions [IBM Business Automation Workflow (BAW) Community](https://www.g2.com/products/ibm-business-automation-workflow-baw/discuss) Solution Type All-in-One Overview by Naomi Sherry Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 8 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/ibm-business-automation-workflow-baw/pricing) ## Top-Rated Alternatives [ ![Camunda](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camunda") Camunda 4.5/5(327) ](https://www.g2.com/products/camunda/reviews) [ ![Pega Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pega Platform") Pega Platform 4.2/5(278) ](https://www.g2.com/products/pega-platform/reviews) [ ![Appian](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Appian") Appian 4.5/5(501) ](https://www.g2.com/products/appian/reviews) [ View All Alternatives ](https://www.g2.com/products/ibm-business-automation-workflow-baw/competitors/alternatives) ## User Insights Average based on 111 real user reviews. Implementation Time 8 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) RV Ramakrishna V. Team Lead & Senior consultant Mid-Market (51-1000 emp.) 11/30/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "IBM BPM review" 4/5 What do you like best about IBM Business Automation Workflow (BAW)? We can create business processes very easily. The Business users can understand the process very easily. Comments stream is available to having chat between users. UCA is a very easy and comfortable concept to develop instant wait events and message receiving, message passing. Toolkit is a powerful concept for reusability. Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? Need to open different URLs for different components like process inspector, process designer. Migration of instances take a little longer time after deployment. Tokens misbehaves sometimes. Review collected by and hosted on G2.com. Recommendations to others considering IBM Business Automation Workflow (BAW): Business process implementation is very simple and easy to explain to the end users. Good application for implementing uninterrupted process flows Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? User interface's look and feel is so good. No need store the data explicitly in DB, business object carries the data throughout process. User management is easy by using LDAP integration. No need to depend on schedulers much, all the process flow will be real time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Investment Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Investment Banking") CI Verified User in Investment Banking Mid-Market (51-1000 emp.) 4/4/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Modeling and development in IBM BPM is very fast. IBM BPM also provides tools for easy integration." 5/5 What do you like best about IBM Business Automation Workflow (BAW)? I best like how easy and fast I can model and build a process flow by drag and drop control views which can be customized and reusable. The java integration components give me a chance to do absolutely anything in BPM. In addition to the CM integration component that i used to manipulate and control files on CM from BPM. The REST API are so rich and gives the developer a mean to access and manipulate instant data with security. The process portal contains a search with filtering criterias based on predefined tracked fields. The KPI are very helpful for users to know which tasks are due or overdue. I also like the flexibility of user task assignments that BPM provides. BPM also has very rich technical documentation. The most important tool is the web service tool which can discover wsdl and auto generate request/response data objects in a click. The numerous ways of starting a process like manual trigger or scheduled task or start from REST API. From BPM I can import javascript files and use its functions in the control view events and anywhere I want. The HTML advance component gives me a chance to inject HTML data inside the screen in a very easy way and to add style to a specific control. The BPM Theme is great at giving all controls the same look and feel by a single click.... Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? I don't like that BPM does not provide a tool to export data from the BPM screen and save it as pdf for e.g. Review collected by and hosted on G2.com. Recommendations to others considering IBM Business Automation Workflow (BAW): IBM BPM is the best BPM software. Users can model and develop large business flows in few days. It can easily integrate with other systems. It has no limitations and users can do anything in BPM Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? I solved to problems of having to circulate physical files between different participants by digitizing and putting data in a controlled context. Review collected by and hosted on G2.com. Show More 4/8/2020 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") CG Verified User in Government Administration Small-Business (50 or fewer emp.) 4/9/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Powerful tool" 5/5 What do you like best about IBM Business Automation Workflow (BAW)? What i like most about ibm bpm is that i can generate components and use them in various places. There is also quite a wide range of controls in the toolkit. integration with external systems is very easy. The process modeling and presentation is simple and transparent. Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? Seemingly simple things can be quite a chore when done at IBM BPM. Little information on the internet about problems that occur. Support is not expert, so it never solves the problem, it just resolves. Review collected by and hosted on G2.com. Recommendations to others considering IBM Business Automation Workflow (BAW): You will love the tool after a short while when you see its capabilities Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? I develop business processes for banks. Like Loan Application process, Onboarding Application, Government Licences etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Muhammad Haris K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad Haris K.") MK Muhammad Haris K. Advisory Software Engineer Enterprise (\> 1000 emp.) 4/10/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Good Platform for Business Automation and Optimization." 5/5 What do you like best about IBM Business Automation Workflow (BAW)? IBM BPM is a good tool for workflows and process management. In new version of this tool, IBM has introduced RPA as well, which will enhance the use cases for this tool. It is easy to learn for developers as well. Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? It requires lots of resources (huge servers) and similar to other built-in products it is expensive. Review collected by and hosted on G2.com. Recommendations to others considering IBM Business Automation Workflow (BAW): IBM BPM is handy tool for implementing the processes as well as support is good from IBM. Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? We have implemented processes for educational firms and telecom sectors, the workflow implementation is handy and getting reports is easy and almost ready-made. Analysis is easy for analysts as well as business owners. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Muhammad W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad W.") MW Muhammad W. Software Engineer Small-Business (50 or fewer emp.) 4/2/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Easy to use, very compatible for fast development of large business processes" 5/5 What do you like best about IBM Business Automation Workflow (BAW)? It was the most helpful to automate large business processes with takes custom development quite large amount of time to minimum time as possible. It also provides basic features as page controls and etc. Overall developer's time and efforts are reduced very much Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? The downsides for using IBM process manager is that you can get far away from using open source customized skills that are the future of modern development Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? I have implemented huge business processes on IBM Business process manager that usually takes years of development, to months of development Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Rahul S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul S.") RS Rahul S. Consultant Mid-Market (51-1000 emp.) 12/2/2019 "Good for Business Flow design" 4.5/5 What do you like best about IBM Business Automation Workflow (BAW)? IBM Business Process Manager supporta convenient UI development as we can drag and drop the components.BPD generation has many important features as wait events amd event sub process which are very handy in flow designing.Toolkits are given which are very helpful in reusablity of content .Web service consumption are well configured and is very helpful to implement in business flow. Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? UI components are not that advanced and is not up to mark for complex user interface.Event handlers, some time dont respond well on heavy load. Review collected by and hosted on G2.com. Recommendations to others considering IBM Business Automation Workflow (BAW): If you are looking for complex and well structured business flow design ,IBM BPM is the perfect tool ,along with its diverse component one can make a quality flow handling wide verse of scenarios.Pool desige and task claiming is well structured. Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? Multi layered business flow designing ,proper team and user architecture implementation .Pools and Portal as bucket for asaigned and availble tasks .Web service as well as other external service consumption as per requirement.Wait events and scheduler configuration are very handy and efficient. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 11/30/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Best business process management tool to model,automate,optimize business processes." 4.5/5 What do you like best about IBM Business Automation Workflow (BAW)? IBM BPM is the easiest and user friendly tool for developer to work on.Its good process workflow designs and easy to design UI's without writing lot of codes attracts you most.If you face any issue related to product you can directly raise PMR on that and their supporr team is very helpful to resolve your issues.When it comes to service implementations it gives you many options to create services as web services,Java integration services,database services which just needed query and parameters without writing too much code will attracts me most.When it comes to UI it is providing every single control that you can just drag and drop and use it with it's events(click, hover etc.),you don't need to make extra efforts on making UI's.Comes to the process workflow designs it provides conditional,parallel gateways for workflow designs.Its message events and timer events are very much helpful.One of the good thing I like that it's event subprocess(error, message,timer).for exception handling we are using error event subprocess in our current project. Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? -Sometimes it's performance issue. -Its simple and common User Interface Review collected by and hosted on G2.com. Recommendations to others considering IBM Business Automation Workflow (BAW): It's best BPM product which I have worked.if your requirement to develop process workflow which you want to do it in less time and coding then I can recommend this is the best product. Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? Our team now developing one automation process for insurance company.The benefit I realized with this product gives you easy to build process workflow with combination of wait events, services,user tasks,subprocess,linked processes etc.Whenever we faced any issues after raising PMR we get proper response from IBM support team and it is very helpful now to process our application.Best is that less efforts we are taking now if any requirement changes are coming from client. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 11/30/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Revew on IBM BPM tool" 4.5/5 What do you like best about IBM Business Automation Workflow (BAW)? The most useful things is that IBM BPM has we can easily create a user face interface. It has some pre defined services which is very helpful while creating other services. We use it to interact with other server like oracle Interagation Designer. IBM BPM has som many pre defined kolban toolkit service which we can use it in creating service UI. Its has also facility to create web seervice so can consume external service request data. We can use SOAP and REST service to get the request data from external service.It has toolkit which we can use to create a service and the same service we can use it later in other service and we can use coach view which we can use it in other coaches while designing UI. Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? Sometimes loading part of UI takes lot of time. It can improve with automation error dectation while writing javascript code specially for syntax error. When we run the application and got the error...then we need to check in log file which is a time consuming. We can give the error message and regular epression for variable . But it could also improve in a most effecient way. And everything is good. Review collected by and hosted on G2.com. Recommendations to others considering IBM Business Automation Workflow (BAW): Its very new technology in IT Company. It is good to use to createUser Interface Screen or to integrate with other server. It has predefined medthod and coach which is helpful in creating UI. It is very simple and comfortable to use. Required basic javascript language knowledge for UI designing. and database knowlede while interacting with oracle. Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? I am working to create service to get the data save the data , basically to manipulate the data while interacting with Database servcer. I have created User Interface screen also using coaches,coach,button,horizontal layout....etc. It has almost all predefined methods or content which is required for interaction or for designing UI. I have used toolkit service. The best thing of toolkit is that we can use it in many other services. The same thing we can do is for Coaches while designing User Interface. I have also used SOAP service while taking data from other external services. We can create internal service and external service also. We use external service to get data from external service.We can create data,UI,resource relocatzation,exposed process variable. We can use to create a team group so that our application can work in a better way. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Amit K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amit K.") AK Amit K. Software Consultant Information Technology and Services Mid-Market (51-1000 emp.) 11/19/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "My experience with IBM BPM is better then average but not excellent." 3.5/5 What do you like best about IBM Business Automation Workflow (BAW)? Very fast development of Project, With IBM BPM back-end service formation is easy and we will get clear idea about the business logic as we have to deal with flow diagrams everyWhere. Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? User interface is not that much lucrative and instance migration take too much time. Not able to track Subprocess variable, not proper implementation of exception handling rehit, we have to bound to rely on fixed data types to take e. g. Single select input output variable Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? Basically we are forming a insurance underwriting flow in which we have allocate instance to different pools, which is very easy in it. It's been very large project but we developed it very fast and with less issues and error. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Srihari B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Srihari B.") SB Srihari B. Technical Lead Enterprise (\> 1000 emp.) 4/9/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Ibm bpm is execellent product" 4.5/5 What do you like best about IBM Business Automation Workflow (BAW)? 1. We can build efficient business processes 2.Easily we can find the errors. 3. Scripting and hadling external data is simple and easly 4. Content engine should implement in ibm bpm to store the documents which is in implement stage 5. Easy to develop Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? Still need to incorporate content engine in ibm bpm fully Review collected by and hosted on G2.com. Recommendations to others considering IBM Business Automation Workflow (BAW): Ibm bpm is very wonderfull product which satisfy all the business process requirements Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? Business solutions. Benefits like more user friendly UI. It makes developer very easy to develop the business process Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about IBM Business Automation Workflow (BAW)? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about IBM Business Automation Workflow (BAW) ](https://www.g2.com/products/ibm-business-automation-workflow-baw/discussions/new) GU Guest User What advice do you have for others considering IBM BAW for business process automation? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-advice-do-you-have-for-others-considering-ibm-baw-for-business-process-automation) GU Guest User What is IBM Business Automation Workflow (BAW) used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-ibm-business-automation-workflow-baw-used-for) [ View all Discussions ](https://www.g2.com/products/ibm-business-automation-workflow-baw/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 8 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/ibm-business-automation-workflow-baw/pricing) IBM Business Automation Workflow (BAW) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_51182cb3fa0aa5be0117ca02506149c8/camunda.png "Product Avatar Image") Camunda 4.5/5(327) [ Compare Now ](https://www.g2.com/compare/camunda-vs-ibm-business-automation-workflow-baw) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_156527410a602a545aa9c74d45666e04/appian.png "Product Avatar Image") Appian 4.5/5(501) [ Compare Now ](https://www.g2.com/compare/appian-vs-ibm-business-automation-workflow-baw) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_025e4974139a3455132150b9ebc77ac5/pega-platform.jpg "Product Avatar Image") Pega Platform 4.2/5(278) [ Compare Now ](https://www.g2.com/compare/ibm-business-automation-workflow-baw-vs-pega-platform) ##### Categories on G2 [Workflow Management](https://www.g2.com/categories/workflow-management)[Process Orchestration](https://www.g2.com/categories/process-orchestration) ##### Explore More [Which enterprise machine translation tools integrate into an existing SaaS product so translated content is served without sending every string to a manual translator?](https://www.g2.com/discussions/which-enterprise-machine-translation-tools-integrate-into-an-existing-saas-product-so-translated-content-is-served-without-sending-every-string-to-a-manual-translator)[Which auto dialer software is best for telemarketing](https://www.g2.com/discussions/which-auto-dialer-software-is-best-for-telemarketing)[Leading accounts receivable software for financial services](https://www.g2.com/discussions/leading-accounts-receivable-software-for-financial-services) [Top-rated ETL platforms for data integration](https://www.g2.com/discussions/top-rated-etl-platforms-for-data-integration)[Which financial fraud prevention tools have intuitive dashboards for investigating linked accounts and device patterns?](https://www.g2.com/discussions/which-financial-fraud-prevention-tools-have-intuitive-dashboards-for-investigating-linked-accounts-and-device-patterns)[Pros and Cons Details](https://www.g2.com/products/ibm-business-automation-workflow-baw/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)