--- title: IBM Business Automation Workflow (BAW) Reviews meta\_title: 'IBM Business Automation Workflow (BAW) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 111 reviews by the users' company size, role or industry to find out how IBM Business Automation Workflow (BAW) works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 111 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # IBM Business Automation Workflow (BAW) Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by IBM Business Automation Workflow (BAW) but has limited features. Are you part of the IBM Business Automation Workflow (BAW) team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work. In addition to process management, workflow uses advanced analytics, business rules, and collaboration to drive more successful, optimized business outcomes. You can choose a deployment option most convenient for your business based on your needs. IBM Business Automation Workflow on Cloud and IBM Business Automation Workflow have the same capabilities. However, the former is a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM. Key Features and functionality: -Enable business users to manage workflows -Implement changes quickly for greater agility -Achieve visibility across end-to-end workflows -Increase efficiency and consistency by reusing process components across multiple workflows. -Deliver better speed and scalability -Access the cloud service from the public cloud or mobile devices through the cloud portal or use a separately available Virtual Private Network (VPN) to connect. -Meet governance and compliance requirements Value of the product and what it can do for your users: -IBM Business Automation Workflow helps bridge business strategy and execution to deliver better outcomes -It helps model, design, implement and monitor more competitive front- or back-office workflows -Automate operations at scale to increase straight through processing and case closure rates -Consolidate disparate information to create unified data records linked by case or customer -Improve your ability to meet and manage information lifecycle governance requirements, such as protecting customer data and complying with data retention regulations * * * Seller [IBM](https://www.g2.com/sellers/ibm) Discussions [IBM Business Automation Workflow (BAW) Community](https://www.g2.com/products/ibm-business-automation-workflow-baw/discuss) Solution Type All-in-One Overview by Naomi Sherry Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 8 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/ibm-business-automation-workflow-baw/pricing) ## Top-Rated Alternatives [ ![Camunda](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camunda") Camunda 4.5/5(327) ](https://www.g2.com/products/camunda/reviews) [ ![Pega Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pega Platform") Pega Platform 4.2/5(278) ](https://www.g2.com/products/pega-platform/reviews) [ ![Appian](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Appian") Appian 4.5/5(501) ](https://www.g2.com/products/appian/reviews) [ View All Alternatives ](https://www.g2.com/products/ibm-business-automation-workflow-baw/competitors/alternatives) ## User Insights Average based on 111 real user reviews. Implementation Time 8 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") UB Verified User in Banking Enterprise (\> 1000 emp.) 2/14/2019 "A step in a positive direction" 4/5 What do you like best about IBM Business Automation Workflow (BAW)? Combination of case manager and BPM into a more unified automation product Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? Case and BPM still fairly disparate products, future unification may make the development experience smoother Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? Automating business processes for our business lines. Implemented several workflows already and planning on many more. Powerful tool that we plan to continue utilizing Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") EF Verified User in Financial Services Enterprise (\> 1000 emp.) 2/14/2019 "Heavy on BPM" 5/5 What do you like best about IBM Business Automation Workflow (BAW)? The workflow components and the new Spark UI toolkits make it easy to design and development a process workflow. Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? The cumulative fixes. The change to enforce quarterly fixes to ensure support and the small window of time before end of life on a version. Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? Process workflows. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 2/12/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "reduce time and steps of process" 5/5 What do you like best about IBM Business Automation Workflow (BAW)? the best its the time that we win in the process. its very easy to use and very recommended. the process is more adaptable for every users. Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? i think its positive that be available for do more changes. Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? reduce time and reduce errors in the process. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 2/12/2019 "IBM Workflow / BPM" 4/5 What do you like best about IBM Business Automation Workflow (BAW)? IBM's workflow solution can capture and help automate complex workflows, all the way down to simple processes. Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? IBM BPM / Workflow can be complex for business users to work with. Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? We have used BPM (BAW) to automate several business processes, steamlining work and removing unnecessary handoffs. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Enterprise (\> 1000 emp.) 2/13/2019 "Customer experice with bpm, baw" 4/5 What do you like best about IBM Business Automation Workflow (BAW)? What it does for the business, but the support is time consuming. Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? There are many bugs assiciated with the product and upgrades are time consuming. Review collected by and hosted on G2.com. Recommendations to others considering IBM Business Automation Workflow (BAW): Keep the product maintained Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? Our business is able to develop new applications this platform. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") CC Verified User in Computer Software Mid-Market (51-1000 emp.) 2/12/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Excellent product" 5/5 What do you like best about IBM Business Automation Workflow (BAW)? I has been working with IBM BPM now BAW and it is excellent to manage and easy to use Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? sometimes it freeze using the web process designer Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? many business needs for our customers like credit approval Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 1/6/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "IBM Business Process Manager or Process Automation and Business Agility" 4.5/5 What do you like best about IBM Business Automation Workflow (BAW)? IBM Business Process Manager for Process Automation and Business Agility. User friendly and easy to capture agile business needs to application within no time. Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? The UI is not rich compared to other UI. Sometimes UI becomes heavy and it impacts applications performance. Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? I am automating conplaints management for an US bank. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") CI Verified User in Insurance Enterprise (\> 1000 emp.) 2/13/2019 "business process management(bpm)" 5/5 What do you like best about IBM Business Automation Workflow (BAW)? ease to use user friendly drag and drop documentation Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? integration to on-premise ldap authentication an access to on-premise database Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? currently we are migrating on-prem bpm to bpm on cloud Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") EI Verified User in Insurance Enterprise (\> 1000 emp.) 2/13/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Shift in strategy" 2.5/5 What do you like best about IBM Business Automation Workflow (BAW)? Very good sytem to describe processes and bring them to life Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? The shift in strategy, e.g. the mssing integration after the integrationm von lombardi Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? all automatisation of processes Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") IH Verified User in Health, Wellness and Fitness Enterprise (\> 1000 emp.) 2/14/2019 Business partner of the seller or seller's competitor, not included in G2 scores. " process implementation and automation" 3/5 What do you like best about IBM Business Automation Workflow (BAW)? bpmn and workflow modeling ease of development and support. Review collected by and hosted on G2.com. What do you dislike about IBM Business Automation Workflow (BAW)? rules,we need robotic process automation Review collected by and hosted on G2.com. What problems is IBM Business Automation Workflow (BAW) solving and how is that benefiting you? we are processing health insurance claims Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ## Questions about IBM Business Automation Workflow (BAW)? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about IBM Business Automation Workflow (BAW) ](https://www.g2.com/products/ibm-business-automation-workflow-baw/discussions/new) GU Guest User What is IBM Business Automation Workflow (BAW) used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-ibm-business-automation-workflow-baw-used-for) GU Guest User What advice do you have for others considering IBM BAW for business process automation? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-advice-do-you-have-for-others-considering-ibm-baw-for-business-process-automation) [ View all Discussions ](https://www.g2.com/products/ibm-business-automation-workflow-baw/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 8 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/ibm-business-automation-workflow-baw/pricing) IBM Business Automation Workflow (BAW) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_51182cb3fa0aa5be0117ca02506149c8/camunda.png "Product Avatar Image") Camunda 4.5/5(327) [ Compare Now ](https://www.g2.com/compare/camunda-vs-ibm-business-automation-workflow-baw) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_156527410a602a545aa9c74d45666e04/appian.png "Product Avatar Image") Appian 4.5/5(501) [ Compare Now ](https://www.g2.com/compare/appian-vs-ibm-business-automation-workflow-baw) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_025e4974139a3455132150b9ebc77ac5/pega-platform.jpg "Product Avatar Image") Pega Platform 4.2/5(278) [ Compare Now ](https://www.g2.com/compare/ibm-business-automation-workflow-baw-vs-pega-platform) ##### Categories on G2 [Workflow Management](https://www.g2.com/categories/workflow-management)[Process Orchestration](https://www.g2.com/categories/process-orchestration) ##### Explore More [Which employee identity theft protection systems achieve fast implementation without ongoing administrative overhead?](https://www.g2.com/discussions/which-employee-identity-theft-protection-systems-achieve-fast-implementation-without-ongoing-administrative-overhead)[Is Baker Tilly worth it as a Sage Intacct channel partner for complex multi-entity deployments, or does a smaller specialist firm like Dean Dorton deliver faster time to value for mid-market organisations?](https://www.g2.com/discussions/is-baker-tilly-worth-it-as-a-sage-intacct-channel-partner-for-complex-multi-entity-deployments-or-does-a-smaller-specialist-firm-like-dean-dorton-deliver-faster-time-to-value-for-mid-market-organisations)[Best contact center workforce management software for small business](https://www.g2.com/discussions/what-s-the-best-contact-center-workforce-management-software-for-small-businesses) [What's the best call center software for remote teams](https://www.g2.com/discussions/what-s-the-best-call-center-software-for-remote-teams)[Best desktop solutions for managing sales performance](https://www.g2.com/discussions/best-desktop-solutions-for-managing-sales-performance)[Pros and Cons Details](https://www.g2.com/products/ibm-business-automation-workflow-baw/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)