Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Enterprise (> 1000 emp.)
"Would hate to try to design without it"
5/5
What do you like best about IBM Blueworks Live?

Blueworks is simply the easiest tool to show a great deal of complexity to multiple teams. It's intuitve, does exactly what is should and does it well. It helps us from process design all the way through training and support, in a fraction of the time, and with better results. Review collected by and hosted on G2.com.

What do you dislike about IBM Blueworks Live?

We would like to have more than one start bubble. And we tend to add images to our flows so we run out of space. We'd rather pay more for filespace because that's easier to add to a budget than try to create more users since we are a small company. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Have 3 years of experience in TCS"
2.5/5
What do you like best about IBM Blueworks Live?

Impoeved efficiency and improved readability Review collected by and hosted on G2.com.

What do you dislike about IBM Blueworks Live?

More costly as compared to others product present in market Review collected by and hosted on G2.com.

JT
jorge t.
Business process consultant
Mid-Market (51-1000 emp.)
"Powerful and easy solution for process discovery and management"
4.5/5
What do you like best about IBM Blueworks Live?

I like that it is an online solution that does not require to have a server or repository for process artifacts. Review collected by and hosted on G2.com.

What do you dislike about IBM Blueworks Live?

I don´t like that sometimes it is difficult to format or modify process flows and the export options. PPT artifact could include more things. Review collected by and hosted on G2.com.

Response from Swpanil Agrawal of IBM Blueworks Live

Thank you for your review, Jorge. We are glad IBM Blueworks Live is helping you understand specific business processes and help you improve them. We would love to collect feedback on what you’d like to see improved. Please feel free to submit your ideas and feedback on ideas.ibm.com. Looking forward to hearing from you!

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Where has this tool been all our corporate lives?"
5/5
What do you like best about IBM Blueworks Live?

Starting with IBM Blueworks Live, Im really impressed by how intuitive the interface is, I especially love the mapping features!!! We feel the collaboration tools will be a huge game changer for our team, and we are hopeful! Review collected by and hosted on G2.com.

What do you dislike about IBM Blueworks Live?

So far my only challenge has been the learning curve associated with some of its more advanced features. It is so large, its hard to grasp its full capabilities! Review collected by and hosted on G2.com.

Response from Swpanil Agrawal of IBM Blueworks Live

Hello! Thank you for your review. We are glad that IBM Blueworks Live is helping you with process mapping and with visualizing your processes. If you’d like to know more about the product and how to use it, you can click on the Help button on the upper-right corner inside Blueworks Live and it will point you to our documentation, product support, tutorials (including guided videos), training, and our user community where you can read and participate in discussions with other Blueworks Live users.

TI
Ted I.
Small-Business (50 or fewer emp.)
"Process and business modelling for any scale"
4.5/5
What do you like best about IBM Blueworks Live?

IBM Blueworks live doesnt try to be more than what it is. The best and most widely used structured process modelling platform for enterprise. Review collected by and hosted on G2.com.

What do you dislike about IBM Blueworks Live?

A more modern user experience, and more control of the graphical layout would bring this product up to a 10 in my book Review collected by and hosted on G2.com.

Response from Swpanil Agrawal of IBM Blueworks Live

Hey Ted! Thank you for your positive review. We are glad IBM Blueworks Live is helping you in your process modelling journey and helping you with impact analysis. We are currently looking into modernization options especially with the graphical editor. We would love to collect feedback on what you’d like to see improved. Please feel free to submit your ideas and feedback on ideas.ibm.com. Looking forward to hearing from you!

Domingos  Q.
DQ
Domingos Q.
Analista de sistema IBM
Mid-Market (51-1000 emp.)
"Easy Modeling App"
5/5
What do you like best about IBM Blueworks Live?

The ease of modeling a process and its tools Review collected by and hosted on G2.com.

What do you dislike about IBM Blueworks Live?

make snapchat of the modeling process I find sometimes complicated Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
IM
Verified User in Marketing and Advertising
Enterprise (> 1000 emp.)
"Easy to learn, simple to use"
5/5
What do you like best about IBM Blueworks Live?

I personally found the tool to be very intuitive. Having come from using tools like Visio blueworks was very simple for me to pickup and run with. Training the rest of my team was super simple, with collaboration between team members being in real time making documentation a breeze. Review collected by and hosted on G2.com.

What do you dislike about IBM Blueworks Live?

I feel that the exporting documentation is overly complex. There needs to be a way to share content produced on the platform for others to view without necessitating licenses or license fees. Review collected by and hosted on G2.com.

Response from Swpanil Agrawal of IBM Blueworks Live

Hello! Thank you for your positive review of IBM Blueworks Live. We are glad that you find the tool intuitive and that you are able to use our collaboration features to help with problem analysis and visualize your processes. We have a fairly low-priced viewer license available today that can help your users view the processes. In addition to the viewer licenses, there are various export capabilities and APIs that you can use to share documentation and processes outside of Blueworks Live. These are documented here: https://www.ibm.com/docs/en/blueworks-live?topic=share-exporting-printing#export_print and here: https://www.ibm.com/docs/en/blueworks-live?topic=live-blueworks-api. Please feel free to reach out to our support team if you have any questions about this: https://www.ibm.com/mysupport/s/?language=en_US.

We would love to collect feedback on what else you would like to see improved. Please feel free to submit your ideas and feedback on ideas.ibm.com. Looking forward to hearing from you!

Verified User in Higher Education
IH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
"A nice support tool for business process discovery"
4/5
What do you like best about IBM Blueworks Live?

- Offered as a SaaS, so no concerns with installing and maintaining it on prem.

- Very easy to invite collaborators.

. Very easy to collaborate on the tool.

- Synthesis of process documentation (e.g., as Word files) from the pieceneal information introduced in the various screens of Blueworks Live. Review collected by and hosted on G2.com.

What do you dislike about IBM Blueworks Live?

- I really dislike that it does not support the Safari browser on Macintoshes. I use Safari for everything else, except Blueworks Live! Review collected by and hosted on G2.com.

Response from Swpanil Agrawal of IBM Blueworks Live

Hello! Thank you for your positive review of IBM Blueworks Live. We are glad that the collaboration and documentation capabilities of the product are helping you and your students with Process Discovery. Thank you for the feedback on Safari support. This is something we have in our backlog and is being assessed. We would love to collect feedback on what else you would like to see improved. Please feel free to submit your ideas and feedback on ideas.ibm.com. Looking forward to hearing from you!

TT
Tanzeel T.
Mid-Market (51-1000 emp.)
"No reply on my emails."
1.5/5
What do you like best about IBM Blueworks Live?

IBM is an amazing platofrm for BPM.Good . Review collected by and hosted on G2.com.

What do you dislike about IBM Blueworks Live?

Inorder to get into more detail on process understanding , it would be better if we have an option to change the color of directional arrows.

This will help to map or plot a process in more dimensions. Review collected by and hosted on G2.com.

Response from Swpanil Agrawal of IBM Blueworks Live

Thank you for the kind words and the feedback, Tanzeel. We are glad IBM Blueworks Live is helping you with your BPM needs. Today, we support colors in different elements of the Process flow and have a color legend that can further help add dimensions to your process. Here is a helpful link along with a YouTube video with further guidance on making your diagrams more effective: https://www.ibm.com/docs/en/blueworks-live?topic=process-making-your-diagrams-more-effective

We are also sorry to hear that there are no reply to your emails. We currently don’t have a support email that is setup for receiving emails which is why you may not have seen any replies. However, our support team is available 24/7 via the support portal and can assist with any questions you may have about the product. Please open the ticket using the support portal at https://www.ibm.com/mysupport/s/?language=en_US.

See how IBM Blueworks Live improved
RS
Ramiro S.
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"is a good tool and information in courses are structured and easy to follow"
5/5
What do you like best about IBM Blueworks Live?

easy to work colaborive and easy to export to difentes formats Review collected by and hosted on G2.com.

What do you dislike about IBM Blueworks Live?

Sometimes in flowcharts is difficult put the box in the liked part Review collected by and hosted on G2.com.