--- title: IBM Apptio Reviews meta_title: 'IBM Apptio Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 194 reviews by the users' company size, role or industry to find out how IBM Apptio works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 194 scale: '5' date_modified: '2026-08-06' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # IBM Apptio Reviews **Vendor:** Apptio, an IBM Company **Category:** [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 194 ## About IBM Apptio IBM Apptio is a comprehensive, suite of IT Financial Management (ITFM) solutions designed to help organizations modernize how they plan, understand, and optimize IT spend. Whether you’re building foundational ITFM capabilities or advancing a mature practice, IBM Apptio meets you where you are and scales with you as your needs evolve. Built for speed and ease of use, IBM Apptio enables teams to replace manual spreadsheets and quickly gain defensible visibility of financial and operational data, through streamlined, automated workflows. Organizations can achieve actionable insights in as little as 30 days – enabling clearer cost visibility, faster planning cycles, and more confident decision-making. With over 18 years of market leadership, over 1,800 deployments, and more than $650 billion in technology spend managed, IBM Apptio delivers proven expertise and assurance for organizations navigating rising costs, increased scrutiny, and business accountability. At its core, IBM Apptio helps organizations: • Modernize ITFM practices with AI and automation Bring modern efficiency to IT planning and cost management while increasing spend transparency across the organization. Reduce spreadsheet and manual process dependence while gaining a connected view into technology spend by leveraging AI to automate data ingestion, surface anomalies, accelerate analysis, and free teams to focus on strategic decisions. • Get fast, accurate insights into IT spend Quickly transform your key enterprise data into actionable insights by automatically allocating IT spend data. Get insights fast and build a foundation for IT financial management that grows with you. From applications, services, infrastructure, products, and business units – organizations can quickly understand cost drivers, usage patterns, and value delivered across on-premises, hybrid, and cloud environments. • Optimize costs and maximize business value Find cost savings opportunities, streamline investments, and get more from your IT spend, improving alignment through enhanced transparency, business unit accountability, and data-driven decision-making. Together, IBM Apptio empowers IT, Finance, and business leaders to manage complexity, govern emerging technology trends like AI and Hybrid IT, and turn IT spend into a strategic advantage. Overview of IBM Apptio Solutions: • IBM Apptio Costing – Achieve defensible cost transparency and unit economics to understand total cost of ownership (TCO) with allocations based on the TBM Council-backed Apptio TBM Unified Model (ATUM) framework. • IBM Apptio Planning – Streamline budgeting and forecasting with continuous, collaborative planning. • IBM Apptio Billing – Enable accurate showback and chargeback to drive accountability and informed consumption. • IBM Apptio Benchmarking – Compare performance against peers to validate strategy and identify improvement opportunities. • IBM Apptio TCO Solutions – Purpose-built TCO solutions for today’s top-of-mind investment categories such as Hybrid IT, Public Cloud, AI, and Mainframe, delivering out-of-the-box visibility into the cost drivers, usage, and business ## IBM Apptio Pros & Cons **What users like:** - Users appreciate the **ease of use** of IBM Apptio, benefiting from its intuitive interface and straightforward setup process. (59 reviews) - Users value the **standardization for financial forecasting** in IBM Apptio, enhancing comparability and accountability across functions. (44 reviews) - Users value the **robust reporting features** of IBM Apptio, enhancing budget management and providing tailored insights. (28 reviews) - Users value the **cost efficiency** of IBM Apptio, benefiting from transparent allocations and informed decision-making for optimization. (24 reviews) - Users value the **customization capabilities** of IBM Apptio, enabling tailored reports for precise business management and budgeting. (21 reviews) - Easy Setup (16 reviews) - Visibility (14 reviews) - Easy Integrations (13 reviews) - Time-saving (11 reviews) - Customer Support (10 reviews) **What users dislike:** - Users experience **slow performance** with IBM Apptio, leading to inefficiencies and frustration during data processing and navigation. (15 reviews) - Users find **missing features** in IBM Apptio, particularly related to exchange rates, forecasting, and AI capabilities. (13 reviews) - Users face a **steep learning curve** with IBM Apptio due to inadequate support and complex initial setup. (12 reviews) - Users find the **complexity of reporting and configuration** in IBM Apptio challenging, leading to a steep learning curve. (11 reviews) - Users struggle with the **complex setup** of IBM Apptio, finding it time-consuming and challenging for new users. (11 reviews) - Users struggle with **poor reporting** in IBM Apptio, finding it overwhelming and lacking in necessary insights and integration. (11 reviews) - Users express frustration with the **limited customization** options in IBM Apptio, seeking greater flexibility for their needs. (8 reviews) - Users face a **steep learning difficulty** with IBM Apptio, making initial setup and usage quite challenging. (7 reviews) - Poor Navigation (7 reviews) - Limited Functionality (6 reviews) ## IBM Apptio Reviews ### 1. Versatile Tool to meet varying demands and requirements. Great recent improvement to performance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about IBM Apptio?** I like the the ease of use to integrate and configure large amounts of data. The reporting is streamlined. Allows multiple users to work simultaneously without issue. I've noticed a recent improvement to performance and we always really appreciate apptio's support with the environemnt performance improvement reports, which provide configuration improvement suggestions to make performance better. **What do you dislike about IBM Apptio?** N/A. Look forward to integrating the new apex upgrade for reporting aesthetic improvements. I will do that when I have more time, as it will impact current reports and will require some rearrangement and work. **What problems is IBM Apptio solving and how is that benefiting you?** Chargeback. We are able to bring rationalization to our end user products and services; driving efficency and savings. We have introduced many new services to our chargeback model, this has helped IT Finance tremendously **Official Response from Janie Carothers:** > We're thrilled to hear that you find IBM Apptio (formerly ApptioOne) to be a versatile tool that meets your varying demands and requirements. We're glad to know that the recent improvement to performance has made a positive impact on your experience. Thank you for your feedback! ### 2. Good as of now, but would need more improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2025 **What do you like best about IBM Apptio?** 1. Ability to pull up information on the go 2. Ability to build custom dashboards 3. Support is very responsive **What do you dislike about IBM Apptio?** There are no downsides as such. Few recommendations I have include - Modules need to be built full fledged. Some pieces appear missing - but i know Apptio is trying their best to include those in upcoming launches. **What problems is IBM Apptio solving and how is that benefiting you?** Running FinOps Operations **Official Response from Janie Carothers:** > Thank you for taking the time to share your feedback! We are glad to hear that IBM Apptio is a useful tool for you. We appreciate you sharing your recommendations and will share those with the product team. Thank you for recognizing that we are continuously working to improve! ### 3. CCF Dom Teolis review **Rating:** 5.0/5.0 stars **Reviewed by:** Domenic T. | TBM Analyst II, Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about IBM Apptio?** I really like the ease of use from a developer and end user perspective, along with all the features such as editable tables and drills. The product makes it easy to combine operational data with financial data. **What do you dislike about IBM Apptio?** I really wish visually it was better, I think it's better than most products but with the new development interface it looks like that will be fixed. I also wish there was more statistical functions like standard deviation. **What problems is IBM Apptio solving and how is that benefiting you?** We are getting everyone out of tableau dashboards, giving them greater insight into specific use cases that they would not have had before, and we are also driving accountability. This benefits us because it keeps us engaged to deliver a great product and push the boundaries on what Apptio can do. **Official Response from Janie Carothers:** > Hi Domenic! Thank you for sharing your positive experience with IBM Apptio. We're pleased to hear that the product's ease of use and features have been beneficial for your team. We take your feedback on the visual aspects and statistical functions into consideration as we continue to enhance the product. It's great to hear how IBM Apptio is helping your team gain greater insight and drive accountability. Thank you for being a valued Apptio Customer! ### 4. Good Tool for Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2025 **What do you like best about IBM Apptio?** Variety of reports available as standard **What do you dislike about IBM Apptio?** Credentialing of clouds is little complex **What problems is IBM Apptio solving and how is that benefiting you?** Cloud cost reporting **Official Response from Janie Carothers:** > Thank you for sharing your feedback! We're glad to hear that IBM Apptio is helping you with cloud cost reporting. If you have any specific issues or need assistance with credentialing, please feel free to reach out to our support team. We're here to help and ensure you have a seamless experience with our tool. Thank you for choosing IBM Apptio! ### 5. Great Products worth evaluation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2025 **What do you like best about IBM Apptio?** Josh & Team gave us quick demo, we liked it. Turbonomics and Apptio FinOps tools looks great fit, but we have to evaluate how effectively those can contribute to ING ecosystem and requirements. **What do you dislike about IBM Apptio?** From the demo we received, nothing to dislike **What problems is IBM Apptio solving and how is that benefiting you?** To monitor, track and manage the Cloud costs ### 6. A great all round experience with little to complain about. **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew J. | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2025 **What do you like best about IBM Apptio?** I like how easy it is to customise you own environments and tools to suit your own personal needs as all organisations are different. **What do you dislike about IBM Apptio?** The only thing I can complain about is the calculation time after checking in files. **What problems is IBM Apptio solving and how is that benefiting you?** It helps us solve our consumption goals by seeing where we can cut costs **Official Response from Janie Carothers:** > Hi Matthew, Thank you for sharing your experience! We love hearing that IBM Apptio is a useful tool for you. We would like to invite you to join other Apptio customers around the globe by interacting in our IBM Community, an exclusive online forum made up of Apptio and IBM customers, Partners, and Employees. It’s a great place to learn, connect, share and grow together. https://community.ibm.com/community/user/apptio/home Thank you for being a valued Apptio Customer! ### 7. Transparency first! **Rating:** 5.0/5.0 stars **Reviewed by:** Roberta P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2025 **What do you like best about IBM Apptio?** User interfaces, graphic design and the possibility to have all the needed details in one tool. **What do you dislike about IBM Apptio?** It is a little bit hard to create new tabular reports. **What problems is IBM Apptio solving and how is that benefiting you?** I am working on cost transparency, we recently did the go live, I hope it can help to drive tech strategies better **Official Response from Janie Carothers:** > Hi Roberta, Thank you for sharing your experience! We love hearing that IBM Apptio is a useful tool for you. We would like to invite you to join other Apptio customers around the globe by interacting in our IBM Community, an exclusive online forum made up of Apptio and IBM customers, Partners, and Employees. It’s a great place to learn, connect, share and grow together. https://community.ibm.com/community/user/apptio/home Thank you for being a valued Apptio Customer! ### 8. Senior TBMA Analyst in Healthcare insurance **Rating:** 4.0/5.0 stars **Reviewed by:** Ruben L. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about IBM Apptio?** The report building features allow for lots of customizability and being able to connect to the various other platforms alows for full flow of data. **What do you dislike about IBM Apptio?** Specifically with TBM studio, there is a high barrier of entry for new users. However, once someone is fully up and running the benefits become rewarding. **What problems is IBM Apptio solving and how is that benefiting you?** Cost Transparency and Total Cost of Ownership is our big areas of interests and currently starting to see benefits specifically in the TCO area. Our organization had a previous methodology for allocation costs across the organizatino and now we are pivoting to a more modern approach that closely aligns with current needs. **Official Response from Janie Carothers:** > Hi Ruben! It's great to hear that IBM Apptio is helping your organization achieve cost transparency and improve the allocation of costs across the organization. We appreciate the feedback and will share your insights about TBM studio with our product team. ### 9. First experience, good the first one! **Rating:** 4.0/5.0 stars **Reviewed by:** pamela d. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2025 **What do you like best about IBM Apptio?** Several functionalities available to cover all ICT needs on planning and accounting costs. **What do you dislike about IBM Apptio?** It's complex, so you have to train continuosly **What problems is IBM Apptio solving and how is that benefiting you?** We didn't have an application to monitor ICT spending, how and how much **Official Response from Janie Carothers:** > We're glad to hear that you find IBM Apptio's functionalities helpful in covering your ICT needs. Thank you for sharing your feedback! ### 10. Solid Product **Rating:** 4.0/5.0 stars **Reviewed by:** Brian T. | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about IBM Apptio?** Provides great platform for connecting disperate sets of data - both operational and financial - to provide transparency around IT operations. Allows companies who perform multiple allocation methodologies to allocate IT spend back to business with great flexibility. **What do you dislike about IBM Apptio?** Limitations on current model and flexibility. Lack of forward looking analysis. No AI embedded to provide additional insights. **What problems is IBM Apptio solving and how is that benefiting you?** Provides most amount of transparency around usage of IT assets and spend. Allows us the ability to perform allocations based upon usage (both direct and indirect) and provide greater visibility into the IT landscape. **Official Response from Janie Carothers:** > Hi Brian, Thank you for sharing your feedback on IBM Apptio. We're glad to hear that you find the platform useful for connecting operational and financial data, and for providing transparency around IT operations. We appreciate your input on the areas where we could improve and I will share this with the team! ### 11. How Apptio improved our TCO Analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Paul D. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about IBM Apptio?** Enables IT to provide Transparancy on Costss in a way the Business Understands Once Set up, the process time to get reports to key users is dramtically improved Brings together the different elements of IT Costs to build a total bill. **What do you dislike about IBM Apptio?** Apptio BI ... reporting tool is limited and not very useful Reporting generally, assumes stakeholders will login into the system which is unreasonable for Senior Execs, thus some of the story is lost **What problems is IBM Apptio solving and how is that benefiting you?** Providing the Total Cost of Ownership for IT Services and breaking this down to the Legal Entity level **Official Response from Janie Carothers:** > Hi Paul! We're glad to hear that IBM Apptio has improved your TCO analysis and enabled transparency on costs in a way that the business understands. We appreciate your feedback on the reporting tool and stakeholder login issues, and will share with our product team. ### 12. Unique tool. Best in class **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2025 **What do you like best about IBM Apptio?** Low code. Powerful transformations. Good reporting layer **What do you dislike about IBM Apptio?** Inability to add bespoke code. Reporting layer could be improved **What problems is IBM Apptio solving and how is that benefiting you?** Easy data transformation,cost allocation and reporting in a single tool ### 13. Initial review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2025 **What do you like best about IBM Apptio?** Responsiveness to customer input during implementation **What do you dislike about IBM Apptio?** Power shifting from away from Bellevue (home) **What problems is IBM Apptio solving and how is that benefiting you?** Cost overruns and transperency **Official Response from Janie Carothers:** > We are glad to hear that IBM Apptio is helping to address cost overruns and improve transparency for you. We are committed to providing solutions that bring value to our customers. Thank you for your feedback! ### 14. Long time appreciator of Apptio's many use cases. **Rating:** 5.0/5.0 stars **Reviewed by:** Robert K. | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about IBM Apptio?** Appto provides a powerful, flexible tool to combine financial and operational data in a way that is repeatable, reliable, and accessible. **What do you dislike about IBM Apptio?** Apptio's flexibility requires careful consideration before implementing changes to the structure. An ill-advised update can have significant downstream effects. **What problems is IBM Apptio solving and how is that benefiting you?** Allows us to apply structure to analyzing It operations beyond the basic financial reporting level. The flexibility to look at costs by application, service, or project allows multiple levels of IT leaders to focus on their own needs. **Official Response from Janie Carothers:** > Hi Robert! We're pleased to hear that IBM Apptio is helping you apply structure to analyzing IT operations and providing flexibility for different levels of IT leaders. We understand the challenges of implementing changes and appreciate your insights. ### 15. TBM Journey with Apptio **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2025 **What do you like best about IBM Apptio?** Clarity of reporting and insights available, SNow Integration and ability to bring $ and assets together Full drillability / defensibility Ease of use - front end **What do you dislike about IBM Apptio?** Configuration and availability of scare expertise to support configuration Performance / calc times **What problems is IBM Apptio solving and how is that benefiting you?** IT Cost Transparency Alignment of cost to services Project cost reporting App TCO **Official Response from Janie Carothers:** > We love hearing that IBM Apptio is a useful tool for you! Thank you so much for taking the time to share your feedback! ### 16. Great Insights and Flexibility of Use **Rating:** 4.5/5.0 stars **Reviewed by:** Rodrigo C. | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about IBM Apptio?** The platform can be customized to different needs, is simple to use and navigte and provides Finance partners insightful views and breakouts of our technology spend. **What do you dislike about IBM Apptio?** Business Integence functions can be improved uppon to allow for more selfservice reporting creations and custom dashboarding. **What problems is IBM Apptio solving and how is that benefiting you?** Consolidation of IT expense mangement from multiple spreadsheets into a live platform, simplificaition in the tagging process, centralized and common taxonomy allows for quick implementation of new depatments. **Official Response from Lauren Rappold:** > Hi Rodrigo! We're glad to hear that you find IBM Apptio easy to customize and navigate, providing insightful views of your technology spend. We appreciate your feedback! ### 17. Helped us overcome internal recharging challenges **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2025 **What do you like best about IBM Apptio?** Very easy to customize tables and reports. We managed to entirely automate internal cross-charging of 1,000,000+ monthly charge items across 400+ budgets **What do you dislike about IBM Apptio?** Performance issues caused by complex calculations. Support documentation is minimal and even Apptio-developed scripts cause slowness of product **What problems is IBM Apptio solving and how is that benefiting you?** internal recharging and cost transparency **Official Response from Janie Carothers:** > We're glad to hear that IBM Apptio has helped you overcome internal recharging challenges and automate cross-charging across budgets. We understand the importance of customization and are continuously working to improve performance and support documentation. ### 18. Providing transparency and enabling decisions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2025 **What do you like best about IBM Apptio?** The ability to model data to provide insights and aid in decision making **What do you dislike about IBM Apptio?** The complexity of the tables in the background and getting comfort that it’s the right data and drivers **What problems is IBM Apptio solving and how is that benefiting you?** Comparing data and surfacing themes to aid decision making. **Official Response from Janie Carothers:** > We're glad to hear that you find IBM Apptio helpful in modeling data and providing insights for decision making. Thank you for sharing your feedback! ### 19. User Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2025 **What do you like best about IBM Apptio?** Easy to use applications and intuitive. I am hoping to learn more at this event. **What do you dislike about IBM Apptio?** I can't think of anything at the moment. Might have more feedback after this event **What problems is IBM Apptio solving and how is that benefiting you?** nothing to add in this field **Official Response from Janie Carothers:** > Thank you for your positive feedback! We're excited to have you at EMEA User Conference and hope you enjoy it! ### 20. Great tool for allocating services **Rating:** 5.0/5.0 stars **Reviewed by:** Christine H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about IBM Apptio?** It is easy to implement and quick to realize value. **What do you dislike about IBM Apptio?** Reports can be overwhelming for non-apptio users, **What problems is IBM Apptio solving and how is that benefiting you?** We are using Apptio to allocate shared services on a consumption basis. We are also using it to report on telecom expense and P&L reporting. We are in the process of implementing Planning and will be using that for budgeting. **Official Response from Janie Carothers:** > Hi Christine! It's great to hear that IBM Apptio is helping you allocate shared services and report on expenses. We're excited for you to implement Planning for budgeting as well. We appreciate your feedback! ### 21. Perfect tool for centralizing then modeling data **Rating:** 4.0/5.0 stars **Reviewed by:** Justin E. | Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about IBM Apptio?** ApptioOne allows us to get away from spreadsheets and to automate the chargeback model for reporting. It provides the ability to bring crucial metrics to the entire organization. **What do you dislike about IBM Apptio?** It does not play well with other tools. When stakeholders want to ingest only raw data for their own Power BI Dashboards, it is not an easy solution. Secondly, I would like the tool to be able to handle much larger row counts to accomodate very large corporations like mine. **What problems is IBM Apptio solving and how is that benefiting you?** ApptioOne allows us to streamline reporting of engineering financials on a monthly cadence so they can make data-driven decisions from a strategic perspective. My role on the Cost Transparency Transformation team is to work with Engineering stakeholders to help them understand their charges, to better explain them to the Business, and to optimize their engineering spend. ApptioOne is critical to this process as it has become the golden source for engineering financials across the firm. ### 22. CT is very customizable, need flexibility in ITP **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen C. | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about IBM Apptio?** Customization in CT is great and enables us to use labels and views that end users prefer. **What do you dislike about IBM Apptio?** ITP is very rigid and lacks customization, as well as the ability to do simple calculated columns for unit based P*Q budgeting and forecasting. **What problems is IBM Apptio solving and how is that benefiting you?** Educating cost center owners, leadership and business owners on their spend to drive accountability. **Official Response from Janie Carothers:** > Hi Kristen! We're happy to hear that the customization in CT has been helpful for your needs. We understand your concerns about the lack of flexibility in ITP and the limitations in creating calculated columns. Your feedback is important to us and will be shared with our product team for further review. ### 23. Best product for our TBM journey **Rating:** 5.0/5.0 stars **Reviewed by:** John J. | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about IBM Apptio?** The ability to organize and connect our IT spend has been exceedingly helpful in driving meaningful conversations and benchmarking our performance in the industry. **What do you dislike about IBM Apptio?** Nothing stands out here, it just takes time to understand and populate the model. **What problems is IBM Apptio solving and how is that benefiting you?** How our IT spend is and should be allocated to towers and budget units. **Official Response from Janie Carothers:** > Hi John! Thank you for sharing your positive experience with IBM Apptio! We're thrilled to hear that it's helping you organize and benchmark your IT spend effectively. We understand that setting up the model can take time, but we're here to support you every step of the way. If you need any assistance or have any questions about optimizing your IT spend allocation, please don't hesitate to reach out. We're here to help ensure you get the most out of your TBM journey with IBM Apptio. ### 24. Simple and sweet **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about IBM Apptio?** The ability to provide transparency into IT spending, automate reporting, and support detailed cost allocation, which together help organizations make data-driven decisions. **What do you dislike about IBM Apptio?** Its complexity, as setting up and maintaining the platform can be time-consuming and requires dedicated resources. **What problems is IBM Apptio solving and how is that benefiting you?** It provides visibility into IT spending, allowing us to see exactly where their budget is allocated and identify opportunities for optimization. By automating data collection and reporting, Apptio eliminates manual processes, reducing errors and freeing up time for IT and finance teams. **Official Response from Janie Carothers:** > We're glad to hear that you appreciate the transparency and automation features of IBM Apptio. We understand that complexity can be a challenge, and we're continuously working to improve user experience and streamline setup processes. ### 25. cost visibility from different sources **Rating:** 5.0/5.0 stars **Reviewed by:** aswanidutt d. | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about IBM Apptio?** cost visibility from different sources like onprem, other vendor types, custom allocations and charge back reports **What do you dislike about IBM Apptio?** so much to do and rest api integration is limited and sometimes hard to implement.. ex adx database call **What problems is IBM Apptio solving and how is that benefiting you?** visibilty and allocations **Official Response from Janie Carothers:** > Hi Aswanidutt! Thank you for sharing your feedback. We're committed to addressing the challenges you've mentioned and are constantly working to enhance the user experience and make the implementation process smoother. Happy to hear that the cost visibility is so beneficial for you! ### 26. Finance Associate using Apptio One for the First Time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about IBM Apptio?** What I like best about ApptioOne is how user-friendly it is. I started my first job post-college back in June 2023, which is the same time I was introduced to ApptioOne. I learned how to use it very quickly, especially considering I had no prior software experience. I also like how customizable ApptioOne is in terms of altering the layout for viewing. Finally, I like how ITP and CT connect to each other. **What do you dislike about IBM Apptio?** What I do not like about Apptio is that it glitches very often and is often very sensitive to the format of the data being imported. **What problems is IBM Apptio solving and how is that benefiting you?** ApptioOne displays all expenses clearly, and allows the user to compare forecast, budget and actuals with ease. It is also easily accessible, and many team members can work on it and view it at the same time. The most important feature of ApptioOne is that it allows more transparency of where the company is allocating its budget and costs. ### 27. Apptio Plus Review **Rating:** 4.5/5.0 stars **Reviewed by:** keoni y. | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about IBM Apptio?** Integration between ITP and CT Automation Centralization of data sources - single source of the truth Data transfromation functionality **What do you dislike about IBM Apptio?** Reporting capability Apptio BI Navigation pane **What problems is IBM Apptio solving and how is that benefiting you?** Centralization of data source Consolidation Allocations Data modeling **Official Response from Janie Carothers:** > Hi Keoni! We're so glad to hear that IBM Apptio is a useful tool for you. Your feedback is valuable and will be shared with our product team. ### 28. Best Cost Visualization Tool on the Market **Rating:** 5.0/5.0 stars **Reviewed by:** juliet o. | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about IBM Apptio?** rapid visability and ROI.n Ease and flexability of reporting surface **What do you dislike about IBM Apptio?** NO WATERFALL CHARTS, but I hear they're comming soon **What problems is IBM Apptio solving and how is that benefiting you?** Automation of FPA activities and daily financial managment **Official Response from Janie Carothers:** > Hi Juliet! It's great to hear that IBM Apptio is helping with the automation of FPA activities, providing ease and flexibility in reporting, and delivering value for your daily financial management. We appreciate your feedback on the waterfall charts! ### 29. amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Prasanna R. | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about IBM Apptio?** Transparency, ease if implementation and the features **What do you dislike about IBM Apptio?** nothing really. I like the product overall **What problems is IBM Apptio solving and how is that benefiting you?** Cloud cost management and Application portfolio rationalization **Official Response from Janie Carothers:** > Hi Prasanna! We're thrilled to hear that you find IBM Apptio transparent, easy to implement, and feature-rich. We appreciate your positive feedback! ### 30. Transformed our organizations Agile journey **Rating:** 4.0/5.0 stars **Reviewed by:** Nuala C. | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about IBM Apptio?** Reporting abilities and ease of use for organization **What do you dislike about IBM Apptio?** Nothing at this time. Need more time with application. **What problems is IBM Apptio solving and how is that benefiting you?** Capitalization and agile management **Official Response from Janie Carothers:** > Hi Nuala! Thank you for your positive feedback on the reporting abilities and ease of use. We hope that as you continue to use the application, it will continue to meet your needs. If you encounter any issues or have any suggestions, please don't hesitate to reach out to us. ### 31. Apptio One Total lcost **Rating:** 5.0/5.0 stars **Reviewed by:** devi b. | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about IBM Apptio?** Total cost intefrace is helpful in our project **What do you dislike about IBM Apptio?** Environment switching is very difficult internally **What problems is IBM Apptio solving and how is that benefiting you?** Enterprise organisation and department level seggregation **Official Response from Janie Carothers:** > We appreciate your feedback on the total cost interface and the challenges with environment switching. Your input helps us understand the user experience better, and we will work towards addressing these issues to enhance the overall usability of our product. ### 32. Slown and steady but many successes along the way **Rating:** 5.0/5.0 stars **Reviewed by:** Paul M. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about IBM Apptio?** Common and consistent monthly forecasting **What do you dislike about IBM Apptio?** Difficult to include cost center manager in the forecsting **What problems is IBM Apptio solving and how is that benefiting you?** Standard forecasting processes and reporting **Official Response from Janie Carothers:** > Hi Paul! Thank you for sharing your feedback. We're pleased that the standard forecasting processes and reporting have been beneficial for you. We acknowledge the difficulty in including cost center managers and are exploring ways to streamline this aspect of the tool. ### 33. Apptio products are Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2024 **What do you like best about IBM Apptio?** Apptio products are robust and deliver exceptional value for organizations committed to optimizing their IT investments, though they require a solid data foundation and organizational buy-in to fully realize their potential. Easy to Use **What do you dislike about IBM Apptio?** Support was an issue. Wasnt very Clear on solutions. **What problems is IBM Apptio solving and how is that benefiting you?** Easy Solution and foundation. **Official Response from Janie Carothers:** > We're pleased to hear that you find IBM Apptio to be an easy solution with a strong foundation. We apologize for any support and clarity issues you experienced. Your feedback is important to us, and we will work to address these concerns. Thank you for sharing your experience with us. ### 34. What a time saver! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about IBM Apptio?** The visibiity it brings to tracking finacial performance at all levels of the TBM hierarchy. The efficiency it creates in analyzing trends and forecasting what if scenarios. **What do you dislike about IBM Apptio?** Training and adoption of end users. Flexibility of maintaining reference data. **What problems is IBM Apptio solving and how is that benefiting you?** Helping us track and anaylze financial performance across multiple dimensions. This provides valuable insights into strategic planning. **Official Response from Janie Carothers:** > Thank you for sharing your feedback. We understand the importance of user training and adoption, and we are continuously working to improve in this area. ### 35. Golden standard for on prem costing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about IBM Apptio?** Once you understand ATUM and have an idea of what the goal is, apptio providers a fairly flexible and customizable approach to unlocking technology value in your org. **What do you dislike about IBM Apptio?** Some of the benchmarking isn't granular enough to be useful **What problems is IBM Apptio solving and how is that benefiting you?** The organization lacked basic visibility into IT spend ultimately resulting in misalign incentives and poor investment **Official Response from Janie Carothers:** > We're pleased to hear that IBM Apptio is providing visibility into IT spend and helping to realign incentives and investments. Your feedback is valuable in helping us improve our solutions. ### 36. Amazing product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about IBM Apptio?** Apptio is a must use product to get insight on your IT cloud spend and planning **What do you dislike about IBM Apptio?** Apptio can use better integration and insight reporting for AI spend **What problems is IBM Apptio solving and how is that benefiting you?** Apptio gives customers critical insight on their IT spend, helping them save money. This give us use cases to sell and market this product to other customers **Official Response from Janie Carothers:** > We're glad to hear that you find IBM Apptio valuable for gaining insight into your IT cloud spend and planning. Thank you for sharing your feedback! ### 37. Apptio One - Premium Customer review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about IBM Apptio?** Apptio One is a great financial reporting tool for my organization. Love the way the reports could be customized by our TBM-As **What do you dislike about IBM Apptio?** Lack of the ability to retain column filters in my view. End Users have to apply all filters to view their reports **What problems is IBM Apptio solving and how is that benefiting you?** Enhanced IT financial reporting - Simpler views for end users **Official Response from Janie Carothers:** > It's great to hear that IBM Apptio is enhancing your IT financial reporting and providing simpler views for end users. We appreciate your feedback on the filters and will share that insight with our product team. ### 38. Apptio enable IT cost transparency **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about IBM Apptio?** Versatility of the product to agregate data from multiple sources and build solid reporting on that **What do you dislike about IBM Apptio?** Reporting layer is not modern enough. Not like any BI on the market, great opportunity to improve **What problems is IBM Apptio solving and how is that benefiting you?** Apptio is solving our cost transparency issue and by bringing that to our LT allows better cost managment and investment decisions **Official Response from Janie Carothers:** > We're glad to hear that you find Apptio versatile and effective in aggregating data for reporting. We appreciate your feedback on the reporting layer and will take it into consideration for future improvements. Thank you! ### 39. Cost Transparency **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about IBM Apptio?** Apptio TBM framework, Bill of IT functionality and ability to churn large amount of data to get the desired outcomes from cost transparency and bill of it standpoint **What do you dislike about IBM Apptio?** Reporting capabilities and not very user friendly, Apptio BI is along the same line **What problems is IBM Apptio solving and how is that benefiting you?** Help connect the value IT brings to the business **Official Response from Janie Carothers:** > Thank you for sharing your feedback on IBM Apptio. We're glad to hear that you find the TBM framework and Bill of IT functionality beneficial. We understand your concerns about reporting capabilities and user-friendliness, and we are continuously working to improve in these areas. Your input helps us to better serve you and others in the future. ### 40. My first TBM Conference **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about IBM Apptio?** Being part of an industry standard which is rigorously and actively supported and engaging. **What do you dislike about IBM Apptio?** Not enlough local user chapters where the same type of willingness to share **What problems is IBM Apptio solving and how is that benefiting you?** Getting stakeholders across the enterprise to truly understand IT costs. Being able to find efficiencies and being able to equitably price offerings. **Official Response from Janie Carothers:** > Hi! Thank you so much for your feedback. We have a few ways that you can engage with other users and share ideas and best practices! The first way is to join a user group. User groups are hosted throughout the year and are for our users, by our users. If you'd like to be notified of upcoming 2025 user group dates and locations, sign up here: https://www.apptio.com/resources/apptio-user-groups/ Another way to engage is through Apptio Ambassadors, our customer advocacy program. Learn what’s new at Apptio and earn valuable rewards, such as Starbucks, Target and Amazon gift cards! https://apptio.customershome.com/user-request We also invite you to join other Apptio customers around the globe by interacting in our Apptio Community, an exclusive online forum for Apptio Customers, Partners, and Employees to learn, connect, share and grow together. https://community.ibm.com/community/user/apptio/home Thank you for being a valued Apptio customer! ### 41. Apptio - Your Go To Tool for TBM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about IBM Apptio?** Amazing product for any tech segment to understand cost and optimization of applications, useage, and explaining of IT spend. **What do you dislike about IBM Apptio?** Nothing - with the new upgrades announced I believe they're right on track. **What problems is IBM Apptio solving and how is that benefiting you?** Cost visibility and translation of IT spend **Official Response from Janie Carothers:** > You made our day with this review! Thank you! ### 42. Apptio helps to create cost transparency **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about IBM Apptio?** I like that the solution has a robust community to help new users to get started. **What do you dislike about IBM Apptio?** Need more implementation details to help set-up. **What problems is IBM Apptio solving and how is that benefiting you?** Helps to help to understand costs and transalate cost impacts to executive leaders. **Official Response from Janie Carothers:** > So glad to hear that IBM Apptio is a useful tool for you and that you found additional support within the community! If you'd like to share more about any challenges with set up, please reach out to us at ApptioAmbassadors@apptio.com and we can find some resources for you! ### 43. Apptio Variance Reporting Fats and Reliable! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about IBM Apptio?** The way it transforms data to met our needs. **What do you dislike about IBM Apptio?** Would like more integration between cost transparency and ITP, and more usder interface customization flexibility for ITP. **What problems is IBM Apptio solving and how is that benefiting you?** Variance reporting and comment for budget accountability **Official Response from Janie Carothers:** > We're glad to hear that you find IBM Apptio's data transformation capabilities helpful for meeting your needs. Thank you for your feedback! ### 44. Senior Business Analyst - ERP **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about IBM Apptio?** I found that Apptio provides great customer support and is very user friendly. **What do you dislike about IBM Apptio?** I do not think I have any dislikes about Apptio so far. **What problems is IBM Apptio solving and how is that benefiting you?** Avoiding manual spreadsheet analysis and entry. **Official Response from Janie Carothers:** > Great customer support + very user friendly = music to our ears! Thank you for sharing! ### 45. IT Financial Mgmt **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about IBM Apptio?** Transparency to our IT spend in a meaning way that speaks to IT and business **What do you dislike about IBM Apptio?** Lack of customization and time to quickly roll out to users. **What problems is IBM Apptio solving and how is that benefiting you?** Transparency into our spend. **Official Response from Janie Carothers:** > It's great to hear that IBM Apptio is solving the problem of transparency into your spend and benefiting your organization. We're committed to continuously enhancing our platform to better meet your needs. Thank you for sharing tis feedback! ### 46. Best system to gain insight about an organization financial and investment data **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about IBM Apptio?** The system's ability to use our data, analyze it and provide a lot of insights is amazing **What do you dislike about IBM Apptio?** There is nothing I dislike about the proxuct at this time. **What problems is IBM Apptio solving and how is that benefiting you?** cost reduction **Official Response from Janie Carothers:** > Thank you for sharing your positive experience with IBM Apptio! We're thrilled to hear that it's helping with cost reduction. ### 47. Total Cost of Ownership **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about IBM Apptio?** Be able to model total cost of products from various sources and develop unit economics **What do you dislike about IBM Apptio?** Performance and capacity challenges with Data rows **What problems is IBM Apptio solving and how is that benefiting you?** Product based insights based on consumption **Official Response from Janie Carothers:** > Thank you for sharing your feedback on IBM Apptio. We're glad to hear that you find the ability to model total cost of products from various sources and develop unit economics valuable. ### 48. 365 Degree suite for Tech Investment Goals **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about IBM Apptio?** Integrated suite of product offerings; open platform that integrates well with 3rd party apps **What do you dislike about IBM Apptio?** Expense planning isnt quite at the maturity one would expect **What problems is IBM Apptio solving and how is that benefiting you?** Bill of IT **Official Response from Janie Carothers:** > Thank you for your honest feedback! We love hearing that IBM Apptio is a useful tool for you. We are always working to improve, so thank you for sharing your thoughts about expense planning. ### 49. Valuable and inciteful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about IBM Apptio?** Cost Transparency and user friendly, dashboards **What do you dislike about IBM Apptio?** Less abilities to customize in budget Planning **What problems is IBM Apptio solving and how is that benefiting you?** Educating Sr IT Leadership on their budget/actual spends and relating that spend to waste/savings **Official Response from Janie Carothers:** > Thank you for sharing your feedback! We're glad to hear that you find IBM Apptio user-friendly and appreciate the cost transparency it provides. We understand your concerns about customization in budget planning and will take this into consideration for future improvements. ### 50. Enablement takes time and team effort **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about IBM Apptio?** powerful tool,many functionarity, and bringing the standard to IT practice **What do you dislike about IBM Apptio?** more guidance after the implemenation would be nice **What problems is IBM Apptio solving and how is that benefiting you?** cost transparency, showbacks and billbacks **Official Response from Janie Carothers:** > Thank you for taking the time to leave us a review. We strive to make our customers wildly successful, and we’re sorry to hear that we missed the mark here. We have taken your feedback on board, and we will strive to make improvements accordingly. Would you please consider emailing us at customerfeedback@apptio.com to discuss this further? Kind regards, Apptio Team ## IBM Apptio Discussions - [What does apptio software do?](https://www.g2.com/discussions/what-does-apptio-software-do) - 1 comment, 1 upvote - [What is ApptioOne used for?](https://www.g2.com/discussions/what-is-apptioone-used-for) - 1 comment - [What are the three main capabilities of cloudability to optimize cloud spend?](https://www.g2.com/discussions/what-are-the-three-main-capabilities-of-cloudability-to-optimize-cloud-spend) - 1 comment - [View IBM Apptio pricing details and edition comparison](https://www.g2.com/products/ibm-apptio/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+23%3A45%3A30+-0500&secure%5Bsession_id%5D=36d1bc1f-38f9-4465-95d1-19d057a46a5c&secure%5Btoken%5D=c949586c4c5a82b91f76de28a3fdb5a382ff5a867fb0c053161b0890ed5ab568&format=llm_user) ## IBM Apptio Integrations - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) - [Azure Databricks](https://www.g2.com/products/azure-databricks/reviews) - [IBM Targetprocess](https://www.g2.com/products/ibm-targetprocess/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) ## IBM Apptio Features **Financial Planning - IT Financial Management (ITFM)** - IT Budgeting & Forecasting - IT Cost Allocation **Financial Reporting - IT Financial Management (ITFM)** - Multi-Dimensional Cost Reporting - Integrations with ERP, CMDB, & Cloud Billing - Cost per IT Service or Application - Cost Optimization Recommendations - Showback & Chargeback of IT Costs **Platform** - Unified Communications Platform - Remote Access - Asset Tracking - IT Knowledge Management **AI Features - IT Financial Management (ITFM)** - Natural Language Queries for IT Spend - AI-Powered Forecasting **Security** - Disaster Recovery - Service Management - Workflow Management - Remote Monitoring & Management **Agentic AI - Enterprise IT Management** - Multi-step Planning - Cross-system Integration - Natural Language Interaction - AI/Machine Learning - Third-Party Integrations **Additional Functionality** - Audit Trail - Single Sign On - Security Tools - Server Monitoring - Generative AI - Self Service Portal - Event Logs - Maintenance Scheduling - Data Import/Export - Personalization and Recommendation - AI Copilot - IT Reporting - Alerts/Notifications - Access Controls/Permissions - Issue Auditing - Dashboard - API - Real-Time Notifications - Real-Time Monitoring - Workflow Automation ## Top IBM Apptio Alternatives - [Nicus](https://www.g2.com/products/nicus/reviews) - 4.9/5.0 (12 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,299 reviews) - [IBM Turbonomic](https://www.g2.com/products/ibm-turbonomic/reviews) - 4.4/5.0 (288 reviews)