Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Meets Our Needs"
4.5/5
What do you like best about iATS Payments?

Very easy setup and easy to navigate their website. Review collected by and hosted on G2.com.

What do you dislike about iATS Payments?

Fees could be less. Difficult to tie out monthly fees. Review collected by and hosted on G2.com.

Response from Amy Wharton of iATS Payments

Thank you for your feedback. We are grateful you've taken the time to review us.

Verified User in Higher Education
UH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
"IATS has been very helpful with any questions we have had or problems we have encountered"
5/5
What do you like best about iATS Payments?

Customer support is very friendly and knowledgeable when it comes to any problems we encounter. They always make us feel as if we are their main concern. Review collected by and hosted on G2.com.

What do you dislike about iATS Payments?

There is currently not anything that I dislike about IATS. Everything is working as expected. Review collected by and hosted on G2.com.

CF
Cole F.
Director
Small-Business (50 or fewer emp.)
"iATS"
3.5/5
What do you like best about iATS Payments?

Easy to manage data on the iATS interface, great for large organizations that have substantial finances to track. Bill pay is another nice use for the software, allowing the administrator to utilize the full potential of managing users and the administration itself. I will submit that this platform is not ideal for an asthetic design, but that can be overlooked if your primary focus is managing information and finances (for most it is).

I find the fees to be more than fair and I also love the ease of viewing the fees. There are plenty of options to view both income and fees, and they are presented in a way that can be easily interperted by both user and admin. Review collected by and hosted on G2.com.

What do you dislike about iATS Payments?

Not particularly conduscive to SSC designs, this is the aesthetic aspect of a form, specifically for non-profits. It is often a clunky design, but this isn't an issue for an individual who is simply seeking a payment database. Review collected by and hosted on G2.com.

SB
Stephanie B.
Assistant Director of Donor Engagement
Mid-Market (51-1000 emp.)
"Good Could Be Better"
3.5/5
What do you like best about iATS Payments?

Ease of taking payment for online auctions at fundraising events. Review collected by and hosted on G2.com.

What do you dislike about iATS Payments?

Difficult to get in touch with someone who could reset login credentials due to staff turnover. Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education
UP
Verified User in Primary/Secondary Education
Mid-Market (51-1000 emp.)
"Easy to use platform for payments"
5/5
What do you like best about iATS Payments?

The most helpful aspects are that it is super easy to use, and saves your information for the next school year so that you don't have to re-enter anything, unless you want to change the card used, etc. Review collected by and hosted on G2.com.

What do you dislike about iATS Payments?

I do not like that you can't connect a bank account (maybe I am just not aware of how to do that?) but if not, for some users, this might be a useful feature to add. Review collected by and hosted on G2.com.

Patrick M.
PM
Patrick M.
Executive Director
Small-Business (50 or fewer emp.)
"Leader in payment tech for non-profits"
4.5/5
What do you like best about iATS Payments?

Clear and easy to use. Reliable with great uptime. Review collected by and hosted on G2.com.

What do you dislike about iATS Payments?

The rates are alright but I still end up spending a lot of our budget on payment processing. Review collected by and hosted on G2.com.

Response from Amy Wharton of iATS Payments

Thank you for your feedback. We are grateful you've taken the time to review us. We are always trying to improve our products so your input is invaluable for us.

Matthew C.
MC
Matthew C.
Executive Pastor
Small-Business (50 or fewer emp.)
"Perfect and amazing"
5/5
What do you like best about iATS Payments?

This system works perfectly. The fees are nominal. There is no reason NOT to use IATS. Review collected by and hosted on G2.com.

What do you dislike about iATS Payments?

I wish we could set up a portal to accept IATS ACH payments through our other payment processing provider. Review collected by and hosted on G2.com.

Ashley B.
AB
Ashley B.
Development Director
Small-Business (50 or fewer emp.)
"IATS Payments User"
4.5/5
What do you like best about iATS Payments?

I enjoy that it is an easy-to-use system that allows me and my company to operate efficiently. Review collected by and hosted on G2.com.

What do you dislike about iATS Payments?

I think the only thing I would change is to update some of the glitches we experience in entry. Review collected by and hosted on G2.com.

CF
Cortney F.
Executive Director
Small-Business (50 or fewer emp.)
"We've always had great customer service and responsiveness from iATS. Very easy for donors to use."
4.5/5
What do you like best about iATS Payments?

iATS keeps low rates and is easy to use for the client and the customer. Review collected by and hosted on G2.com.

What do you dislike about iATS Payments?

There are some learning curves to set up which aren't always well communicated. A few more instructions would be great. Review collected by and hosted on G2.com.

Verified User in Religious Institutions
AR
Verified User in Religious Institutions
Small-Business (50 or fewer emp.)
"Very pleased with the cost and ease of use"
5/5
What do you like best about iATS Payments?

It is a close contest between iATS being the lowest cost processing tool and it being extremely easy to use. When I have had to make changes even to donor's accounts, it has been easy and iATS has always been able to answer questions immediately. Review collected by and hosted on G2.com.

What do you dislike about iATS Payments?

I have not found a downside yet. I have had no difficulty using iATS. Review collected by and hosted on G2.com.