We love the fact the fees are low and no monthly subscription fees. Also the funds get transferred to our bank account very quickly. Review collected by and hosted on G2.com.

The user interface is not intuitive and it's hard to find transactions from the reports. Review collected by and hosted on G2.com.

Integration with SalesForce. A la carte payment processing inside SalesForce is quick and easy.

Customer support is pretty quick to respond and usually has a solution for a problem.

We rarely have an issue logging into the system so its uptime is very good. Review collected by and hosted on G2.com.

We've been trying to get an Aura form that is not so regimented to collect payment information securely for what seems like years since our payments are very unusual and vary quite a bit. I still don't have one and was told one would be ready in March 2021. Transaction downloads into SalesForce can be a little hit and miss and I'll see gaps in transaction histories where I know there aren't any. Review collected by and hosted on G2.com.

We are a non-profit school and the iATS Customer Service understands this difference. Their interface is simple and easy to use. Detailed information is readily accessible regarding the donations and individual transactions. Tech support is also very responsive and their communication regarding outages or updates is outstanding. The few times I have had to contact iATS, I was able to a real live person! All of the techs have been highly competent and were able to help me right away with my requests. Kudos! Review collected by and hosted on G2.com.

As others have mentioned previously, our organization would appreciate an e-check option, as this would be utilized tremendously. Review collected by and hosted on G2.com.

We use IATS for our annual Carpenters' Ball Gala. We have enjoyed working with the IATS staff that is on-site during our event. They are very helpful and knowledgeable about the IATS Payments processing. Review collected by and hosted on G2.com.

There have sometimes been human errors entered after the event that we have to fix manually, but overall not much to dislike. The Payments portal can be difficult to navigate at first, but once you know how to navigate it, it is easy. Review collected by and hosted on G2.com.

Ability to set up recurring payments and the reports makes it easy to reconcile. Also like the ability to accept foreign cards. Review collected by and hosted on G2.com.

Although the monthly fee is lower than most other processors, wish there was no monthly cost. This is especially helpful when we are seasonal and may have a few months with no sales. Review collected by and hosted on G2.com.

Lower transaction fees compared to other payment processors Review collected by and hosted on G2.com.

- Poor site performance.

- While creating forms, the site times out without notice (as confirmed by their support rep) and you lose changes. Saving a form takes literally over a few minutes.

- Email support is poor.

- Online forms configuration requires technical expertise; evaluate the capabilities to your needs before deciding. We have found the custom questions do not work. Support is more intent to close tickets than to solve the issue and requires way too much hand-holding. Review collected by and hosted on G2.com.

I enjoy that iATS has detailed instructions for setup on their website, including references to integrating the payment connector with other form options. It is streamlined and their guidance is effective and informative. Review collected by and hosted on G2.com.

It can be a little bit tricky to set up! However, it works smoothly and their customer service is quick to respond. I have appreciated every response I have received from their support team. Review collected by and hosted on G2.com.

iATS payment support is always quick to answer, good phone support, extremely cost effective payment processing is great! Review collected by and hosted on G2.com.

I have recommended iATS to other nonprofit leaders, only once did the group have a tough time getting their paperwork set up. There was an issue receiving emails from iATS for a few months that I think they are aware of. Review collected by and hosted on G2.com.

Easy setup - stress free application. Very intuitive for coders. Clean process on install and use. Review collected by and hosted on G2.com.

Difficult to use on facebook and other social media platforms. Nice if they had more templates and other step - by step instructions and. Support is usually a phone call away however sometimes a bit challenging if you need help right away. Review collected by and hosted on G2.com.

I wasn't able to find out as only after a few charges, due to charging more than initially agreed upon, my funds were held for six months! There is no comparison. Review collected by and hosted on G2.com.

The desire to hold funds in spite of having full documentation that the charges could not be disputed. It could be better if they do not punish their charities. Review collected by and hosted on G2.com.