iAdvize offers a comprehensive service for quality interaction with our clients and prospects. The tool is easy to configure as a whole once you understand the setup of groups, skills, and agent profiles. This tool is also very simple to implement on the website and to tailor according to the site's pages. Review collected by and hosted on G2.com.

In my opinion, some features are missing, particularly a section for users to leave a message outside of the chat's opening hours so that the agent can respond in the morning and an alert can be sent by email to the user. Our clients are requesting this and are often dissatisfied with their chat experience due to the lack of this feature. I also think the solution should develop the lead generation feature, especially with more formatted fields (e.g., for the date of birth format). Review collected by and hosted on G2.com.

The support, responsiveness and engagement we have had from iAdvize during the first year of our partnership, has been extremely good. They're happy to suggest, discuss and develop ideas in partnership with us, to help develop winning solutions for our customers and our business. The flexibility and responsiveness of the iAdvize team, position them as a highly valued partner for us. Review collected by and hosted on G2.com.

Just two points for us here:

- The lack of scheduling functionality to automatically differentiate the Campaigns we run during public holidays requires us to manage this manually for each of our 30+ global Markets.

- Whilst iAdvize have gone above and beyond to provide what we need (and the data is in the platform, just not necesarily presented how and where we would like to see it), we have had difficulty aligning the KPI and reporting metrics to match those we had from a previous chat vendor. However, iAdvize are working closely with our business teams to provide an API solution that will better suit our needs. Review collected by and hosted on G2.com.

iAdvize is a very intuitive tool, easy to use for both clients and the advisors who respond to them. Behind the tool, there is also a caring team, always available to help. Review collected by and hosted on G2.com.

The cost of the tool is quite significant, so it is necessary to make it profitable. Review collected by and hosted on G2.com.

The iAdvize platform's adaptability allowed us to transform how we engage with our customers. iAdvize has an amazing team and we were able to continually optimize conversion rates, resulting in a meaningful impact on our bottom line. Furthermore, iAdvize is on the forefront of conversational AI technology. Their offering on agent Co-Pilot is very impressive and practical to implement. I recommend the platform for any brand looking to maximize and deliver on its potential. Review collected by and hosted on G2.com.

iAdvize's conversational platform has enabled us to assist our customers at any hour of the day. Especially during peak traffic times like sales events, iAdvize has been instrumental in allowing us to easily capture additional revenue opportunities that could have otherwise been lost. It has been an invaluable asset in optimizing our customer engagement strategy and increasing our revenue potential. Review collected by and hosted on G2.com.

What sets iAdvize apart is their unparalleled attentiveness to clients. It's not just about assistance; it's a seamless partnership where they truly understand and care about your needs. Their commitment to excellence shines through in every interaction, making the entire experience not just efficient but enjoyable. They've mastered the art of blending technology with human touch, creating a platform that not only works flawlessly but also brings joy to the customer support journey. Review collected by and hosted on G2.com.

It's a bit challenging to come up with dislikes. If there's anything, it would be wishing I had discovered iAdvize sooner! In all seriousness, their service has exceeded my expectations, leaving no room for complaints. Review collected by and hosted on G2.com.

Working with the iAdvize team has been incredible from beginning and throughout. The ease of implementation and integration really spoke volumes to the organization and professionalism of the team we worked with. Review collected by and hosted on G2.com.

At this time, there are no downsides. Our team is still adapting to the product and looking forward to future enhancements and metrics that the platform offers. Review collected by and hosted on G2.com.

The ability to offer a community of experts in addition to a technically proven solution. Review collected by and hosted on G2.com.

Few things, but I will say that the business model of buying a package of conversations in advance is not easy to budget. Review collected by and hosted on G2.com.

The assigned team provided a seamless inplementation. Readily available to provide assistance. Review collected by and hosted on G2.com.

Obtaining customized report to drop to email systematically has been somewhat challenging. We are still filtering through it. Review collected by and hosted on G2.com.

Customers can simply message specialists using this service rather than posting the same question on dozens of forums, which makes it much more simple for them to get their questions answered. Review collected by and hosted on G2.com.

We find it a bit inconvenient because the messaging conversations can not be connected to our team's working chat on Microsoft teams. Review collected by and hosted on G2.com.

What i liked best about this program was how it help narrow down our area in text and video calling all in one. It is a great platform to use for any and all your marketing strategies. Review collected by and hosted on G2.com.

What I liked least is the fact that our chats did not combine with our working chat on our Microsoft teams but it helped have an area to text our clients. This was a tricky issue for our marketing done with our whole team. Review collected by and hosted on G2.com.