BC

Bruce C.

Owner

Small-Business (50 or fewer emp.)

2/2/2023

"iTech as an ERP Partner"

5/5

What do you like best about i-Tech Support, Inc.?

The response to problems is rapid and professional . Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

There is nothing we do not like. They have met our expectations. Review collected by and hosted on G2.com.

CT

Chris T.

CFO

Small-Business (50 or fewer emp.)

8/16/2022

"Acumatica and I-Tech helping our growing business"

4.5/5

What do you like best about i-Tech Support, Inc.?

They are responsive and able to assist when issues/questions arise. They are also very helpful in guding us on the system capabilities and needs for our business. Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

Occasionally we need to re-submit or have additional discussions with other team members on systems matters before we are able to get a resolution. Review collected by and hosted on G2.com.

Recommendations to others considering i-Tech Support, Inc.:

Take your time and be thorough and patient when going through system implementation. Also, consider phasing in features and functionality as you roll out a new system. I-tech is very supportive in all phases of system configuration and implementation. Review collected by and hosted on G2.com.

What problems is i-Tech Support, Inc. solving and how is that benefiting you?

They helped us to establish a capable ERP solution from a zero foundation and continue to support the changing needs of our growing manufacturing business. Review collected by and hosted on G2.com.

PB

Verified User in Building Materials

Mid-Market (51-1000 emp.)

8/16/2022

"Eagle"

5/5

What do you like best about i-Tech Support, Inc.?

i-Tech’s CEO had previously run a large fence manufacturer and completely understood our business. This helped us configure Acumatica the just way we needed it and get up and running fast. The i-Tech team all the way up to the CEO are extremely accessible to us. If we have any issues, i-Tech resolves them quickly. Picking an experienced implementation partner is as important in picking the right software solution. i-Tech is a very family-oriented group that cares about our success. We found their team more than knowledgeable in the areas we needed, and in programming and customizations. We had many supply chain challenges are still dealing with those and this solution and team were the right fit. Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

Acumaticas strong upward growth does not allow for many relationships to be built inside of their organization Review collected by and hosted on G2.com.

Recommendations to others considering i-Tech Support, Inc.:

I would consider I-tech for consulting in the Acumatica application for distribution applications, their team is very versed in this area and have provided us tremedous support. Review collected by and hosted on G2.com.

What problems is i-Tech Support, Inc. solving and how is that benefiting you?

Eagle Fence Distributing was previously run on Sage 50. As we expanded and added branches, this solution no longer worked for us. We engaged i-Tech Support to move us onto Acumatica Cloud ERP, a cloud-based platform that could provide the visibility, data security, and operational efficiency that we needed to grow.

Review collected by and hosted on G2.com.

DS

DANYEL S.

CONTROLLER

Mid-Market (51-1000 emp.)

8/16/2022

"The best VAR that I have ever gotten to work with for software implementation & support!"

5/5

What do you like best about i-Tech Support, Inc.?

Response time! They go out of their way to respond and assist you quickly. They are great at quickly identifying the problem and fixing it or providing the info for you to handle it yourself. Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

Nothing. A great company and team to work with! Review collected by and hosted on G2.com.

Recommendations to others considering i-Tech Support, Inc.:

Be prepared to have your expectations exceeded if you choose to partner with i-Tech. Review collected by and hosted on G2.com.

What problems is i-Tech Support, Inc. solving and how is that benefiting you?

They implemented our software 2 + years ago. They are our support as needed which can range from a simple training issue to a correction when we have created a problem, or assisting us with updates. They are currently working on an issue that occurred after the Acumatica update. Review collected by and hosted on G2.com.

BC

Brian C.

Technology Manager

Mid-Market (51-1000 emp.)

8/16/2022

"Outstanding support and knowledge base"

5/5

What do you like best about i-Tech Support, Inc.?

The team's knowledge of the ERP system and attention to detail. Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

Honestly.....nothing. They are very thorough from the top to the bottom of the organization. Review collected by and hosted on G2.com.

Recommendations to others considering i-Tech Support, Inc.:

If you are looking for the best support for your technology systems look no further. Industry recognition says it all, you don't have to just take my word on it. Review collected by and hosted on G2.com.

What problems is i-Tech Support, Inc. solving and how is that benefiting you?

They support our company in managed services and our ERP. Both sides of their house are great to work with and very responsive. Knowledge is key and they all have it! Review collected by and hosted on G2.com.

JT

John T.

Sales Administrator

Small-Business (50 or fewer emp.)

8/31/2022

"We have a great working relationship with out i-Tech support team"

5/5

What do you like best about i-Tech Support, Inc.?

We like the quick response to our needs and their system knowledge. Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

We don't have any negative aspects to comment on. Review collected by and hosted on G2.com.

Recommendations to others considering i-Tech Support, Inc.:

I would recommend speaking with the i-Tech team if you are considering Acumatica for your ERP. Review collected by and hosted on G2.com.

What problems is i-Tech Support, Inc. solving and how is that benefiting you?

i-Tech brought us online with Acumatica and has provided support along the way. They are always accommodating and quick to respond to our requests. Review collected by and hosted on G2.com.

LH

Larry (Chip) H.

Controller

Small-Business (50 or fewer emp.)

4/26/2022

"Excellent thorough strategic partner."

5/5

Describe the project or task i-Tech Support, Inc. helped with:

Implementation, customizations, upgrades, consultations, module creations, new inquiries/reports Review collected by and hosted on G2.com.

What do you like best about i-Tech Support, Inc.?

Accessibility, responsiveness, understanding of business practices, helpfulness, solution-driven, professional, willingness to help Berthold succeed by utilizing Acumatica, follow-up is fantastic, communication is excellent and being personable is truly refreshing. Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

There is nothing to dislike about i-Tech. Everything between Berthold Technologies and i-Tech is working great and Acumatica is working well. Improvements are not from i-Tech's side, but internally by utilizing more automation features. Review collected by and hosted on G2.com.

What problems is i-Tech Support, Inc. solving and how is that benefiting you?

We are not solving any problems, but utilizing i-Tech Support resources to ensure we are utilizing Acumatica to the fullest for our company. Benefits of being able to work with an industry-leading Acumatica partner are enormous. Review collected by and hosted on G2.com.

OW

Verified User in Wholesale

Mid-Market (51-1000 emp.)

8/17/2022

"i-Tech is very knowledgeable, has great customer service, and always responds in a timely manner."

5/5

What do you like best about i-Tech Support, Inc.?

i-Tech has great customer service and they are very prompt. They go the extra mile to make sure we are satisfied. Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

There is nothing in particular that we dislike about i-tech. Review collected by and hosted on G2.com.

What problems is i-Tech Support, Inc. solving and how is that benefiting you?

i-Tech has helped our company solve a wide range of problems such as fixing errors employees have made and finding ways to customize Acumatica to fit our business needs. They have helped us to customize features in Acumatica to meet our business needs which have helped save us money and time overall. Review collected by and hosted on G2.com.

DS

Dave S.

Controller

Small-Business (50 or fewer emp.)

8/16/2022

"Excellent"

5/5

What do you like best about i-Tech Support, Inc.?

They are quick to respond and very helpful. Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

Nothing they have helped with everything we have needed Review collected by and hosted on G2.com.

TS

Twanda S.

Accounting and Finance

Small-Business (50 or fewer emp.)

5/5/2022

"i-Tech Support Team = Problem solved"

5/5

Describe the project or task i-Tech Support, Inc. helped with:

The project was to help us fix our issues in Acumatica using our new credit card company. Review collected by and hosted on G2.com.

What do you like best about i-Tech Support, Inc.?

The upside is their expertise and fast response. Review collected by and hosted on G2.com.