Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

11/11/2025

"Exceptional Training and Support That Empowers Our Team"

4/5

What do you like best about i-Tech Support, Inc.?

They did an excellent job of training us to do what we need to do in the system, so we can manage most things ourselves. When we run into an issue that we need their help with, they are incredibly responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

It can be an expensive hourly rate when you need assistance, but we typically have not needed to engage them too often for things we cannot handle ourselves. Review collected by and hosted on G2.com.

Dave S.

Controller

Mid-Market (51-1000 emp.)

9/12/2025

"Great Acumatica partner"

5/5

What do you like best about i-Tech Support, Inc.?

Very knowledgeable of Acumatica system and how to make company specific modifications. Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

No complaints with i-Tech. Great Acumatica partner. Review collected by and hosted on G2.com.

Recommendations to others considering i-Tech Support, Inc.:

My recommendation would be to use i-Tech as your partner if you are planning on using Acumatica. Review collected by and hosted on G2.com.

What problems is i-Tech Support, Inc. solving and how is that benefiting you?

i-Tech has help us make numerous modifications to the system that have helped is in the monitoring and operating of our company Review collected by and hosted on G2.com.

Alyson A.

Mid-Market (51-1000 emp.)

4/11/2025

"i-Tech"

5/5

What do you like best about i-Tech Support, Inc.?

They tailor their support to the knowledge level of the person they are working with to help problem solve when there are issues or brainstorm as part of the team when we are looking for creative solutions to our business needs. Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

I have not down-side to report regarding i-Tech. Review collected by and hosted on G2.com.

Recommendations to others considering i-Tech Support, Inc.:

If you are looking for a supportive and informative partner to work alongside your team managing your ERP they should be in your finalist list. Review collected by and hosted on G2.com.

What problems is i-Tech Support, Inc. solving and how is that benefiting you?

i-Tech is our Partner for Acumatica (ERP) Support. They provide top-notch support and collaboration and feel like an extension of our business. Review collected by and hosted on G2.com.

Kevin V.

President

Mid-Market (51-1000 emp.)

3/19/2025

"I-Tech and Acumatica - A Strong Combination"

5/5

What do you like best about i-Tech Support, Inc.?

Timely Response. Relevant answers. Skiled team. Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

Nothing to share on the dislike scale for I-Tech Review collected by and hosted on G2.com.

Recommendations to others considering i-Tech Support, Inc.:

We have not experienced a reason to shop or consider a different Acumatica Var to this point. Talking to other users, that is not the case. Its common to hear disappointment and frustration. Review collected by and hosted on G2.com.

What problems is i-Tech Support, Inc. solving and how is that benefiting you?

I-Tech solves our problems with a timely and relevant solutions. Their team has the perspective to address our issues directly and quickly. When we look to develop new ideas, their ability to contribute with valuable insight and effort is important. Review collected by and hosted on G2.com.

Peyton G.

Mid-Market (51-1000 emp.)

12/1/2023

"i-Tech has been a wonderful Acumatica partner!"

5/5

What do you like best about i-Tech Support, Inc.?

They always get back to us in a timely manner. Their email ticketing system is very easy to use and contact them when needed. They made our Acumatica implemetation very easy and smooth. Each member of the team that we have came in contact with are very plesant and easy to work with. Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

At this time there is nothing that we dislike about i-Tech. Review collected by and hosted on G2.com.

Recommendations to others considering i-Tech Support, Inc.:

If you are looking for a great Acumatica partner, you will find that with i-Tech. Every step of the way their team made the process very easy, and they continue to do so! Review collected by and hosted on G2.com.

What problems is i-Tech Support, Inc. solving and how is that benefiting you?

I-Tech is always available to help us with Acumatica support. From the very start when showing us demos, through the implentation process, go-live support, and continuned support after they are always available when needed. Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals

Mid-Market (51-1000 emp.)

11/7/2023

"Great support and assistance from i-Tech!"

4.5/5

What do you like best about i-Tech Support, Inc.?

I enjoyed working with Joe Augello on the CRM project. It was nice to have one point of contact to help us with the CRM upgrade. Joe was patient when our team had scheduling conflicts and when we weren't sure how to proceed. He explained things clearly and with attention to detail. Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

I did not have any dislikes about working with i-Tech Support on our CRM project. Review collected by and hosted on G2.com.

What problems is i-Tech Support, Inc. solving and how is that benefiting you?

Kesin Pharma is a specialty Pharma company, and we needed a CRM to manage our customer contacts. Joe Augello at i-Tech Support worked with us to tailor the Acumatica CRM to our business needs and to format our existing customer list to upload it into the CRM. The changes allowed our Sales Team to call on customers more efficiently, retrieve information from previous calls, and identify customer groups within health systems and IDNs. Review collected by and hosted on G2.com.

Verified User in Wholesale

Small-Business (50 or fewer emp.)

8/28/2023

"I-Tech helped us with a complex ERP implmentation"

5/5

What do you like best about i-Tech Support, Inc.?

Technical support and breadth of knowledge Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

None, don't really have any issues with them. Review collected by and hosted on G2.com.

Recommendations to others considering i-Tech Support, Inc.:

They tell you up front what will be involved and are great at accurately estimating costs/budget. Review collected by and hosted on G2.com.

What problems is i-Tech Support, Inc. solving and how is that benefiting you?

I-Tech helped us fix problems we had with an ERP platform integration and was spot on with their budget estimation. Review collected by and hosted on G2.com.

Melissa V.

Director of Finance

Mid-Market (51-1000 emp.)

8/25/2022

"i-Tech Support has my company's back!"

4.5/5

What do you like best about i-Tech Support, Inc.?

I like the accessibility and helpfulness of the i-Tech Support team the best. We can email any questions to the team and count on a quick turnaround. This might sound simple, but I've worked with other software providers and "support teams", and the experience was anything but pleasant. The i-Tech Support team feels more like a partnership than a third-party service provider. In today's world, it sometimes seems that customer service is lacking, but the i-Tech Support team truly does set the bar high. Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

Based on our company's needs at this time and how we utilize the i-Tech Support team, there aren't any current dislikes or negatives to note. Review collected by and hosted on G2.com.

Recommendations to others considering i-Tech Support, Inc.:

I highly recommend i-Tech Support. I would encourage anyone to consider them for their support needs. Review collected by and hosted on G2.com.

What problems is i-Tech Support, Inc. solving and how is that benefiting you?

i-Tech Support administers our accounting software and provides support services. They have helped us maximize the potential of our software to achieve efficiencies and a shorter month-end close. They timely respond to any questions and provide explanations that are easy to understand. Review collected by and hosted on G2.com.

Ben S.

CEO

Small-Business (50 or fewer emp.)

8/19/2022

"I-tech Support: the ERP VAR that made the difference."

5/5

What do you like best about i-Tech Support, Inc.?

The diligent, holistic approach to solving our problems as efficiently as possible. They are dedicated to the successful use of their products for the benefit of our business. They go the extra mile. Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

There is nothing to dislike about I-tech. The whole team is as honest and committed to your company as possible. They go the extra mile. I can say that there is a reasonable amount of education required to fully leverage the software we are using from them and that you should budget for that continuing education. Review collected by and hosted on G2.com.

Recommendations to others considering i-Tech Support, Inc.:

If you are looking for a PARTNER to support you and the company, the choice was easy. Great professionals who have a tremendous wealth of knowledge across the board. Review collected by and hosted on G2.com.

What problems is i-Tech Support, Inc. solving and how is that benefiting you?

They made migrating from an older platform to a newer platform as painless as possible. They set cost-saving measures into motion and set up best practices that we were unaware of. The software that they support has revolutionized the way we keep track of lead times, BOMs and manufacturing. Review collected by and hosted on G2.com.

Rocky P.

Small-Business (50 or fewer emp.)

8/18/2022

"ERP for Start up"

5/5

What do you like best about i-Tech Support, Inc.?

Very responsive and have been extremely patient and helpful throughout the entire process. Every team member is very knowledgeable about the system and been flexible in helping us with some of our specific requirements. Review collected by and hosted on G2.com.

What do you dislike about i-Tech Support, Inc.?

No real downside or dislikes. If I had to mention one thing, it would just be if we had someone local in our market for onsite assistance that didn't require travel. Review collected by and hosted on G2.com.

Recommendations to others considering i-Tech Support, Inc.:

Take the time to get to know the team and compare them against others that might be quoting your business. I'm confident that you will find the I-Tech team to be superior if you go through this process. Review collected by and hosted on G2.com.

What problems is i-Tech Support, Inc. solving and how is that benefiting you?

Getting our ERP in place to support our Accounting and Finance processes initially allowing us to have better visibility to our numbers. We are almost done with our initial manufacturing and warehouse management implementation that will provide functionality that we would have been doing in spreadsheets Review collected by and hosted on G2.com.