We found a way to scale up processes with Hyro and reduce costs using their AI assistants, and our field agents are definitely happy with it. It was also pretty quick to see value, and that's one of their strengths. Review collected by and hosted on G2.com.

Not really something to dislike when we're seeing every KPI around costs & efficiency improve, right? :) Review collected by and hosted on G2.com.

We're operating on a really high scale and needed lots of help with qualifying leads coming our way. With Hyro's chat and voice assistant it has dramatically improved. Their routing is excellent.

It's complemented with additional channels like email & SMS for routine cases, so it's very helpful.

As a team leader, they also allow me to see all the performance in a unified view with all the relevant analytics. Review collected by and hosted on G2.com.

It's easy to be one of the skeptics when it comes to conversational AI, but it's different with Hyro. Their team is so dedicated. The one time we had data issues they went out of their way to help us to fix the problem, even when it turned out to be our fault... Review collected by and hosted on G2.com.

We needed a solution around our call center operations, especially for customers, so we chose Hyro and worked on it with the customer success team. It wasn't one of our main communications channels but the volume of calls increased significantly with time.

Using Hyro we managed to provide a good service to many routine and repetitive questions with fairly simple automation, and with the Salesforce integration it's really simple to track too. Review collected by and hosted on G2.com.

Our tech stack is fairly massive, and although we're integrated with key platforms like Salesforce, we'd love to have more integrations with additional tools. Review collected by and hosted on G2.com.

Their platform is very easy to use, we can get the analytics we care about quickly and our team is also satisfied with the customer success team's attitude and willingness to help. But the most important thing is that their product actually works! Review collected by and hosted on G2.com.

It seems to me Hyro is growing quickly and that obviously entails some growth pains. Their team keeps adding new features and making changes in their dashboards and insights settings. Sometimes it's hard to keep track, but I guess you could look at it as a positive too. Review collected by and hosted on G2.com.

First of all, the Hyro team! Customer success, product and technical solutions have all been so helpful since we started onboarding.

The platform itself is awesome - it covers all the channels we need, our website, SMS and our small call center that literally cried for their automation. Hyro provides us with that. Review collected by and hosted on G2.com.

There is always room for improvement but nothing to dislike. Sorting the conversations could be a bit more easier, I assume, but that's not a major issue for me. Review collected by and hosted on G2.com.

Totally worth the cost for us, we're saving a lot of money with Hyro.

One of our best vendors for conversational automation out there. They were super quick to deploy their AI assistants for voice, so the onboarding was far easier than I thought from recent experiences with conversational AI tools. Review collected by and hosted on G2.com.

If I had to choose, it'd probably be that it's only available in English. We can't wait to start working with Hyro in Spanish. The Hyro team assured us that it's on their product roadmap. Review collected by and hosted on G2.com.

We started working with Hyro to improve our conversational experiences, both with customers and prospects. I was more involved on the prospects' side, naturally.

The onboarding was as smooth as you could have asked for, hardly involving anyone from our tech team, thankfully. Some quick and valuable integrations were set up, all without issues. And they were really on top of the onboarding part.

Our main issue was streamlining lead generation and integrating everything to our CRM. It definitely was a success with Hyro so far. Review collected by and hosted on G2.com.

As our operations grow and we find ourselves working with more and more SaaS tools, I believe we'll have to find a way to add more and more integrations and deployments - for our BI team, for support etc. I'm sure it will be challenging but I trust the Hyro team to rise to the challenge! Review collected by and hosted on G2.com.

It's been a couple of months since I started working with Hyro and all I can say is that it's a very useful product and works well with mobile apps.

I specifically like their analytics, I get a weekly alert to view the engagement dashboards, and I incorporate it into my regular reporting to management. Review collected by and hosted on G2.com.

Hyro are still evolving as a company so more and more features in their product are released every month. For example, they only recently added the conversation time-outs which were really important for us. I expect them to progress with time! Review collected by and hosted on G2.com.

Hyro helped us a lot with phone calls, an issue that required attention as we missed calls and potential revenue. Now we automate a lot of the calls without many complications and we managed to set it up quickly and easily. Review collected by and hosted on G2.com.

We're very satisfied with Hyro's solution and their customer success team which walked us through the onboarding process, including the integrations that were required. If I had to choose one thing, I guess it would be nice if we were able to easily download the calls. Review collected by and hosted on G2.com.

Hyro's team is great. It's been a few months working with Hyro and I highly recommend them, it opened such an important channel for us in lead generation & qualification which improved my team's efficiency. Hyro's team is very dedicated, they know so much about customer engagement and they share great insights that really help us optimize our entire sales cycle. Review collected by and hosted on G2.com.

So many people tend to complain about SaaS tools' UIs, so I guess anyone can pick some weak spots with Hyro too. But over the last few months we're seeing constant improvements in the UI. Review collected by and hosted on G2.com.