--- title: Hyland Perceptive Content Reviews meta\_title: 'Hyland Perceptive Content Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 42 reviews by the users' company size, role or industry to find out how Hyland Perceptive Content works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 42 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Content Management url: https://www.g2.com/categories/content-management --- # Hyland Perceptive Content Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Hyland Perceptive Content but has limited features. Are you part of the Hyland Perceptive Content team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Perceptive Content is a scalable content services platform that manages the entire content lifecycle, from capture to disposition. Flexible functionality across multiple business applications, integration with virtually any business application and a simple-to-use interface help Perceptive Content transform internal processes and the customer experience. * * * Seller [Hyland](https://www.g2.com/sellers/hyland-a47a4cc4-7960-4080-8278-3ba399e3d4cd) Discussions [Hyland Perceptive Content Community](https://www.g2.com/products/hyland-perceptive-content/discuss) Languages Supported German, French, Dutch, Portuguese, Spanish, Chinese (Simplified) Solution Type All-in-One Overview by Stephanie Habenicht Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 7 months [ View More Pricing Information ](https://www.g2.com/products/hyland-perceptive-content/pricing) ## Top-Rated Alternatives [ ![Laserfiche](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laserfiche") Laserfiche 4.7/5(1,247) ](https://www.g2.com/products/laserfiche/reviews) [ ![IBM FileNet Content Manager](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "IBM FileNet Content Manager") IBM FileNet Content Manager 4/5(139) ](https://www.g2.com/products/ibm-filenet-content-manager/reviews) [ ![M-Files](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "M-Files") M-Files 4.4/5(273) ](https://www.g2.com/products/m-files/reviews) [ View All Alternatives ](https://www.g2.com/products/hyland-perceptive-content/competitors/alternatives) ## User Insights Average based on 42 real user reviews. Implementation Time 5 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Christopher M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher M.") CM Christopher M. Manager Document Imaging & Third Party Applications Higher Education Enterprise (\> 1000 emp.) 2/14/2015 "Enterprise Content Management, Enterprise Process Automation" 4/5 What do you like best about Hyland Perceptive Content? We enjoy the workflow features of Perceptive Content. We have clients at three universities comprising Undergraduate & Graduate Admissions, as well as Student Records. We designed pretty complicated business process flows in the backend of the software, but to the user, these appear very simple. Perceptive Content is very simple for the end users to use and utilize advanced features like workflow, digital signatures, and annotations. Our system also integrates with PeopleSoft. We routinely receive data from our PeopleSoft system and pass data back to it. Perceptive Content makes integration easy with its Web Service options. With some development expertise you can very easily integrate via SOAP and their RESTful API to your business systems. Review collected by and hosted on G2.com. What do you dislike about Hyland Perceptive Content? Over the past several years Perceptive has acquired multiple companies and software technologies. This has presented challenges for both the end users and the company itself. Perceptive really needs to slow down their release cycles and focus more on integrating the technologies into the core product. Having to grapple with multiple brands, technologies, license structures is really difficult for both an administrator and an executive level. We have slowed down our purchasing because we aren't necessarily sure about how long a product would be around in the perceptive portfolio. While we really like the core technology, the quick pace of release along with a lack of integration of acquisitions into the main product leaves us apprehensive about the future. Review collected by and hosted on G2.com. Recommendations to others considering Hyland Perceptive Content: Have Perceptive in for an RFP. If they are chosen do try and negotiate favorable terms and pricing. Utilize your IN HOUSE expertise as much as possible or feasible, you will have a better outcome when you understand the product rather than relying on professional services who are in one day and gone the next. Review collected by and hosted on G2.com. What problems is Hyland Perceptive Content solving and how is that benefiting you? Our problems are twofold, the first of these being business process optimizations. Our processes are paper intensive and spanning multiple users within the office. To solve this we developed a workflow using Perceptive Content, coupled with their task features. This allows us to perform automated actions based on user selections as well as track how long a document remains in an incomplete state in the process. To that end we have created a workflow where documents and requirements are accumulated accurately and quickly and routed to the appropriate people within the office for review and approval. The second problem is to organize and retain the appropriate documents for admission applicants (in our case). Often we found that students might submit documentation, however the office might have misplaced these items. This caused unnecessary delays in the process and did not always lead to a good customer service experience. Utilizing Perceptive Content to organize documents has proved to be a great tool for our customers. Student documents are organized into an appropriate folder, all subsequent documents submitted are then placed into a folder and we are able to find these documents quite easily by way of searches. In addition, because each document has a creation time/date we are able to retain and dispose of documents as dictated by our universities retention schedule. This has brought us into better compliance with our universities retention policies and helps to eliminate any risk we might incur due to accumulation of documentation we do not need. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![David C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David C.") DC David C. Associate Director of Enterprise Applications Mid-Market (51-1000 emp.) 2/12/2015 "An affordable and easy-to-implementing software for small colleges" 4/5 What do you like best about Hyland Perceptive Content? We are a SQL shop so the product NOLIJ from Perceptive Software fits into our shoes perfectly. We can maintain all tables and stored procedures via SQL syntax at the back end which is convenient for us. Review collected by and hosted on G2.com. What do you dislike about Hyland Perceptive Content? This software is built using Java so the initial setup on each computer is consuming time. Besides, Oracle is constantly upgrading the version for Java so we need to confirm with the company each time to make sure we can allow the end users to update their Java; otherwise, the users will experience an incompatible issue with the newer version. Review collected by and hosted on G2.com. Recommendations to others considering Hyland Perceptive Content: It's an affordable and adequate software for small colleges. Review collected by and hosted on G2.com. What problems is Hyland Perceptive Content solving and how is that benefiting you? We utilize this software to allow offices to share documents electronically and save physical storage space. The counselors and faculty advisors can make instant decisions whenever and wherever they need to access the documents. It has greatly shortened the communication delay between offices and makes us a more eco-friendly college. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Ryan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan S.") RS Ryan S. Sr Systems Analyst - EDMS Hospital & Health Care Enterprise (\> 1000 emp.) 3/6/2015 "A very user and admin friendly suite at a very competitive cost." 4/5 What do you like best about Hyland Perceptive Content? The ease of use of the interface, the flexibility using java/vb scripts and the lower professional services and software costs. Newer employees are able to learn the software more quickly thanks to the interface, increasing adoption. The flexibility allows us to expand our use across the organization to include ERP, Clinical and ancillary services. Review collected by and hosted on G2.com. What do you dislike about Hyland Perceptive Content? Occasionally the solutions and products are not as mature as competitors. You may be a beta tester for a new solution (although to their credit you usually get additional professional services hours for free). Additionally they have moved much of their support offshore, it is frustrating to deal with those tier 1 support prior to being referred Review collected by and hosted on G2.com. What problems is Hyland Perceptive Content solving and how is that benefiting you? We are working to eliminate paper within our organization. On top of that goal we have been able to centralize tasks across the organization/region. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Dustin M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dustin M.") DM Dustin M. Mid-Market (51-1000 emp.) 2/17/2015 "Perceptive ImageNow " 3.5/5 What do you like best about Hyland Perceptive Content? Perceptive ImageNow (aka Content) is a great CMS for workflow management and process automation. With the right tricks, you can integrate with a variety of other business software and services thanks to iScripts (written in JavaScript) and the import client. From an information security stand point the images are saved in a (from what I gather) proprietary way which prevents any would be intruders from easily accessing the data. However, the key fields are stored in an MS SQL database so data mining is easy as pie. Perceptive support is very proactive and I never had trouble contacting them or resolving any issues with ImageNow. If not for the excellent product support I may have reviewed them a bit lower due to my experiences with eForms-- but they do stand by their products and help out clients quickly and effectively. We did not use BI, Reports, or Brainware- however the demo for Brainware (if they haven't renamed it yet) made the technology seem very useful. Review collected by and hosted on G2.com. What do you dislike about Hyland Perceptive Content? eForms have the potential to be a great feature-- however be warned they are run in Java and may not be the best solution for any internet forms as users will receive a security warning message due to recent security exploits with Java. For this reason, our company did not follow through with our eForms implementation and wound up eating the cost of the license. eForms also has a rather tedious development environment-- the form designer it was packaged with wasn't even finished when we received the module. The demo provided via a remote session was also very misleading. My worst experience with Perceptive was definitely eForms. Licensing for additional modules is expensive for smaller companies! Every time I asked for a quote regarding a module the price was out of our budget. Some modules are based on usage, which does help, however some of them would benefit from tiered pricing. Not a big deal really, but Perceptive seems to be unable to decide on a final name for any of their products. I remember they were trying to rename Perceptive ImageNow to Perceptive Content and it seemed to result in a fair amount of confusion during an Inspire conference. Review collected by and hosted on G2.com. Recommendations to others considering Hyland Perceptive Content: Thoroughly test new modules before purchasing licenses-- the demo provided for eForms was misleading and Perceptive did not refund the license cost resulting in a large loss for our company. Review collected by and hosted on G2.com. What problems is Hyland Perceptive Content solving and how is that benefiting you? We used Perceptive ImageNow for business process automation (AP, AR, HR) as well as for form submission/approval for various other departments. We also used it for our online application (forms were imported after being submitted) before our HR department moved to another system. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") AT Verified User in Transportation/Trucking/Railroad Enterprise (\> 1000 emp.) 2/12/2015 "Perceptive Software - ImageNow Review" 4/5 What do you like best about Hyland Perceptive Content? We began using ImageNow from Perceptive for routing approval and storage of our AP invoices. we have since expanded the usage to include our driver qualifications department, journal entries, balance sheet reconciliations, capital expenditures approvals and much more. Our best liked feature is the workflow approvals but the retention policy manager runs a close second. Review collected by and hosted on G2.com. What do you dislike about Hyland Perceptive Content? The biggest problem we have had is turnover in personnel handling our account. We have gone through several account managers and had some issues of personnel changes on projects that has caused some delays. Review collected by and hosted on G2.com. Recommendations to others considering Hyland Perceptive Content: My recommendation if you are implementing Perceptive Software is to not be short sighted. Spend as much time as possible in mapping out your needs and processes. Doing this on the front end will be invaluable to your end solution. Some of our projects, we failed to really think through what we truly wanted and have had to go back and ask for additional changes and work to be done. Review collected by and hosted on G2.com. What problems is Hyland Perceptive Content solving and how is that benefiting you? The biggest problem we have solved is moving from using emails for approvals which are difficult to track and ensure that all the proper people are included and no one is missed in the approval process. We have seen head count reduction in AP of 5 FTE's over the past 4 years. We have eliminated an FTE in our CER process as well. Most of our upper management like that they can go to 1 location to approve many of the items they are needing to approve. We are looking forward to moving to the next version and taking advantage of the enhanced mobile capabilities for approval routing of documents. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Andrew P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew P.") AP Andrew P. CTO Information Technology and Services Small-Business (50 or fewer emp.) 3/5/2015 "Perceptive Software Ease of Integration" 5/5 What do you like best about Hyland Perceptive Content? Perceptive Software has a fantastic platform that is easily extended to just about any other platform. As a longtime data architect, DBA and now CTO, I have had the opportunity to build integrations between in-house systems and the Perceptive platform; their API just works, no surprises, it just delivers. Review collected by and hosted on G2.com. What do you dislike about Hyland Perceptive Content? Frankly, for the work that I did, there wasn't anything to dislike. From the points of contact to the products themselves, everything worked as expected and many times exceeded expectations. Review collected by and hosted on G2.com. Recommendations to others considering Hyland Perceptive Content: I would absolutely recommend Perceptive Software to anyone in any industry. Their tech is unparalleled in many fields, their employees are very professional, very helpful and very knowledgable. Review collected by and hosted on G2.com. What problems is Hyland Perceptive Content solving and how is that benefiting you? In every scenario we were able to join legacy systems to Perceptive for migration purposes, saving us a ton of time and outsourcing, true ROI. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![David G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David G.") DG David G. Senior Enrollment Systems Analyst Higher Education Mid-Market (51-1000 emp.) 1/30/2015 "Solid product" 4.5/5 What do you like best about Hyland Perceptive Content? We've been using ImageNow for the past four years for our admissions and financial aid processes. It's eliminated the need to file paper and has introduced great efficiency into our operation through the use of workflow and custom iScripts to automate document import process and document movement through workflow. Review collected by and hosted on G2.com. What do you dislike about Hyland Perceptive Content? Overall it's a very solid product, however Perceptive can be slow to fix product issues. Review collected by and hosted on G2.com. Recommendations to others considering Hyland Perceptive Content: Software tends to be sold a la carte - be sure to ask what functionality you are getting for what you are paying for. Review collected by and hosted on G2.com. What problems is Hyland Perceptive Content solving and how is that benefiting you? Document storage, automation of document filing and workflow. We saw a large increase in staff productivity. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 2/2/2015 Business partner of the seller or seller's competitor, not included in G2 scores. "ImageNow" 4/5 What do you like best about Hyland Perceptive Content? The ease of configuration is remarkable - non-technical consultants can design workflows in minutes. The workflow designer gui is logical and systematic, regardless of how complex the workflow structure may be. I have also found that debugging is straight forward on concise. Review collected by and hosted on G2.com. What do you dislike about Hyland Perceptive Content? The integration with some products can be tricky; while the majority of products' integration is simple with Window Walker technology, I have found two products that required custom iScripting. So, while not impossible it is more tedious than usual. Review collected by and hosted on G2.com. Recommendations to others considering Hyland Perceptive Content: Look at your costs of implementation - because it is so simple to use on an admin level you are independant of the supplier/ vendor if you wish to build future solutions autonomously. Review collected by and hosted on G2.com. What problems is Hyland Perceptive Content solving and how is that benefiting you? Document management and governance compliance projects - I have found that training the internal IT teams was easy and quick which meant that the customers weren't dependant on us for first line support or solution modifications. This also meant that implimentations were more successfull and user acceptance was high. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Enterprise (\> 1000 emp.) 3/3/2015 "ImageNow effectively enabled the transition to digital document managment" 4/5 What do you like best about Hyland Perceptive Content? ImageNow allowed our team to digitize over 500,000 documents during a strategic streamlining of our paper-based document processes over a fairly short amount of time. We then used the digitized documents to enable a robust process for document retrieval. Overall, the effort to digitize was not only necessary but also extremely beneficial. We were able to introduce workflows to easily retrieve documents for business use and to also allow auditors to easily locate the right document and content. Review collected by and hosted on G2.com. What do you dislike about Hyland Perceptive Content? The ImageNow workflow tool, while powerful, becomes a bit more difficult to manage with growing complexities. By the end of it, we created a spider web of connections between the various elements in the workflow package. It would be rather difficult to make changes to the workflow at this point and would probably be easier to start from scratch. Review collected by and hosted on G2.com. What problems is Hyland Perceptive Content solving and how is that benefiting you? We were moving away from paper-based processes to digitized workflows. ImageNow enabled the transition in a fairly short amount of time. It required alot of manual labour but we managed to convert over 500,000 documents. It was easy to create new workflows to manage any new documents or content. The key for us was to enable easy management and retrieval of key documents. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Enterprise (\> 1000 emp.) 2/18/2015 "Mixed feelings, but they're heading in the right directions" 3.5/5 What do you like best about Hyland Perceptive Content? Software is full featured and integrates with high quality image processing and OCR modules. Review collected by and hosted on G2.com. What do you dislike about Hyland Perceptive Content? Client software is heavy. Want it to be more of a platform versus having to do everything within the product suite. They do offer web services integration, but you pay per transaction for access to your own data.... really leaves a bad taste in ones mouth. Review collected by and hosted on G2.com. What problems is Hyland Perceptive Content solving and how is that benefiting you? We've had a very impressive ROI through reclaiming square footage previously lost to file cabinets, streamlining business processes, reduction in postage use. Increased customer service by having instant access to records, reduced amount of FTEs needed for administrative work allowing us to redirect their efforts to higher value tasks. Allowed department managers to discover bottlenecks in their processes and address them in real time. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Hyland Perceptive Content? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Hyland Perceptive Content ](https://www.g2.com/products/hyland-perceptive-content/discussions/new) GU Guest User • Last activity almost 3 years ago What is Perceptive Content used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-perceptive-content-used-for) GU Guest User • Last activity over 3 years ago What is OnBase system? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-onbase-system) [ View all Discussions ](https://www.g2.com/products/hyland-perceptive-content/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 7 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/hyland-perceptive-content/pricing) Hyland Perceptive Content Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1363f968707f52036652a50181b8fbb8/hyland-onbase.png "Product Avatar Image") Hyland OnBase 4.4/5(324) [ Compare Now ](https://www.g2.com/compare/hyland-onbase-vs-hyland-perceptive-content) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_567526c3e0ca0f7385662e2e16eeba06/laserfiche.png "Product Avatar Image") Laserfiche 4.7/5(1,247) [ Compare Now ](https://www.g2.com/compare/hyland-perceptive-content-vs-laserfiche) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1adf4e7962fcd2bb3fa358910908f897/ibm-filenet-content-manager.jpg "Product Avatar Image") IBM FileNet 4/5(139) [ Compare Now ](https://www.g2.com/compare/hyland-perceptive-content-vs-ibm-filenet-content-manager) ##### Categories on G2 [Document Management](https://www.g2.com/categories/document-management) ##### Explore More [Best tools for tracking display ad performance](https://www.g2.com/discussions/what-are-the-best-tools-for-tracking-display-ad-performance)[Which project management app is rated highest by medium businesses](https://www.g2.com/discussions/which-project-management-app-is-rated-highest-by-medium-businesses)[What platform integrates visitor management with access control systems?](https://www.g2.com/discussions/what-platform-integrates-visitor-management-with-access-control-systems) [What's the leading project management software](https://www.g2.com/discussions/what-s-the-leading-project-management-software)[Which RPA app is best for streamlining workflow in my business?](https://www.g2.com/discussions/which-rpa-app-is-best-for-streamlining-workflow-in-my-business)[Pros and Cons Details](https://www.g2.com/products/hyland-perceptive-content/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)