--- title: Hyland Alfresco Reviews meta_title: 'Hyland Alfresco Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 55 reviews by the users' company size, role or industry to find out how Hyland Alfresco works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 55 scale: '5' date_modified: '2026-08-07' parent_category: name: Content Management url: https://www.g2.com/categories/content-management --- # Hyland Alfresco Reviews **Vendor:** Hyland **Category:** [Enterprise Content Management (ECM) Systems](https://www.g2.com/categories/enterprise-content-management-ecm) **Average Rating:** 3.8/5.0 **Total Reviews:** 55 ## About Hyland Alfresco Hyland’s Alfresco Digital Business Platform offers open, secure, comprehensive content services with content at its core to let you unlock the value from your most important business information. Alfresco gives users access to their content wherever and however they work with open, flexible and highly scalable content services. Easily integrate and connect with business-critical applications and processes. Find, view, collaborate on, govern and securely share digital content. Get relevant information to the right person at the right time. ## Hyland Alfresco Pros & Cons **What users like:** - Users appreciate the **centralization of digital content management** in Alfresco, streamlining workflows and enhancing accessibility. (3 reviews) - Users value the **centralized content management** of Hyland Alfresco, simplifying digital asset handling and ensuring accessibility. (3 reviews) - Users appreciate the **high customization abilities** of Hyland Alfresco, simplifying content management and enhancing accessibility across devices. (2 reviews) - Users value the **centralized document management** of Hyland Alfresco, simplifying digital content handling from any device. (2 reviews) - Users appreciate the **document organization capabilities** of Alfresco, simplifying management and enhancing accessibility across devices. (2 reviews) - Users value the **ease of use** of Hyland Alfresco, appreciating its intuitive interface and web accessibility. (2 reviews) - Editing Ease (2 reviews) - Users value the **flexible web-based access** of Hyland Alfresco, enabling seamless digital content management from anywhere. (2 reviews) - Management Efficiency (2 reviews) - Organization (2 reviews) **What users dislike:** - Users experience **performance issues** with Hyland Alfresco, particularly with the slow processing of large data downloads. (2 reviews) - Users find it challenging to obtain **accurate statistics** on content volume and types within Hyland Alfresco. (1 reviews) - Users find the **license costs expensive** , requiring upgrades every few years, impacting long-term affordability. (1 reviews) - Users often experience **slow processing times for large data** , making downloads cumbersome and time-consuming. (1 reviews) - Users experience significant **delays with customer support** , particularly for calls in the LATAM region, impacting assistance quality. (1 reviews) - Slow Loading (1 reviews) - Slow Upload (1 reviews) - Storage Limitations (1 reviews) ## Hyland Alfresco Reviews ### 1. Alfresco - Document Solutions **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2019 **What do you like best about Hyland Alfresco?** This software is a solution to going paperless (if you have not already). It allows multiple users to access documents, and folders to be created to easily organize documents according to your needs. You can also send hyperlinks to others that will take them straight to the document in question. **What do you dislike about Hyland Alfresco?** It's slow to load documents, and requires files to be renamed if you wish to search by file name. **What problems is Hyland Alfresco solving and how is that benefiting you?** Alfresco Content Services allows cross-collaboration between departments. In higher education, departments are often siloed and this software helps institutions function as more of an ecosystem rather than individualized departments. ### 2. Neutral **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2019 **What do you like best about Hyland Alfresco?** Solid back-end, useful for enterprise content management **What do you dislike about Hyland Alfresco?** Pretty slow installation and startup; patience required. **What problems is Hyland Alfresco solving and how is that benefiting you?** Storing documents and associated metadata. ### 3. Alfresco works but could be more intuitive **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Hyland Alfresco?** I personally like how "sites" are setup not to be just a document repository but in my case as a project dashboard. **What do you dislike about Hyland Alfresco?** It is not intuitive, showing a new person around is a challenge. It is also buggy in some ways like with rolling log files that build up on the HD. In one instance I have to manually remove them or the server locks up. **Recommendations to others considering Hyland Alfresco:** 0 **What problems is Hyland Alfresco solving and how is that benefiting you?** Mostly document respository. Although as mentioned about we use it for a project dashboard. ### 4. Could be better **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2016 **What do you like best about Hyland Alfresco?** I like the concept of everyone being in one cookie jar to work at once. **What do you dislike about Hyland Alfresco?** I don't like that only one document can be picked at once, and the more users in the biggest cookie jar makes it slow to load. I don't think that if someone takes your document, there's no way to take it back until they kick it out of their queue: **Recommendations to others considering Hyland Alfresco:** Get the kinks out first. **What problems is Hyland Alfresco solving and how is that benefiting you?** The university went from using paper files to being digital. This helped initially with record keeping but because not every dept was in this software cookie car, it ultimately didn't pan out for us. ### 5. Complexity, difficulty of customization, solution in search of a problem **Rating:** 2.5/5.0 stars **Reviewed by:** Ezra B. | Director of Operations, Research, Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2014 **What do you like best about Hyland Alfresco?** If you need a commercial ECM/Document Management system backed by a reasonably stable company, Alfresco is inexpensive compared to its competition, and somewhat more customizable, if you have enough budget to get a team of java developers. **What do you dislike about Hyland Alfresco?** The APIs are incoherent. There's the RESTful API, the Surf API, and probably some others. You can't do everything with any of them, and it feels like some parts of the API were built by different people at different times, so when you have to try to cobble together a working application, you have to navigate this byzantine history. Worse, it's buggy, and we spent a lot of effort assuming we were doing something wrong, only to find out it was a known issue. Ultimately, if you really want to customize the product, you need java skills and full time developers, which was out of budget for us. I've followed the company since 2006, and watched them follow buzzword after buzzword (open source, cloud, social, etc), rather than listen to their customers' needs/pan points, or to solve real problems. Their cloud offering is a sort of platypus: not really usable, but it lets them tick off the "cloud" buzzword in their marketing material. Ultimately, the complexity **Recommendations to others considering Hyland Alfresco:** Dropbox keeps getting better and better, their API is sane, their compliance level is acceptable to us, and their desktop sync application can't be beat. We will eventually replace our Alfresco back-end with Dropbox. **What problems is Hyland Alfresco solving and how is that benefiting you?** Building a content and document management application for a market/business information services company. ### 6. Great well all around software depending on cusomizations **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2014 **What do you like best about Hyland Alfresco?** Easy to use interface that makes new learning really quick and easy. Some customization such as workflows can be easily integrated depending on customization level. The customer support is awesome, and my current company also goes through a third party company that called Formtek that supports and helps us with our software. **What do you dislike about Hyland Alfresco?** I dislike how it is so hard to find various information on the internet about Alfresco. If it is a bug that occurs more than likely it will take a lot of digging, searching around, and trial and error to resolve the issue. **Recommendations to others considering Hyland Alfresco:** If considering Alfresco, I would highly recommended the community free edition first to play around with and make sure that it can do everything or is able to be customized to your liking. **What problems is Hyland Alfresco solving and how is that benefiting you?** The company that I work for will use Alfresco as a content managing system where we can utilize workflows as far as seeing upcoming jobs that needed completed. Alfresco also gives us a great way to store various files and formats since we usually use pdfs and we often reuse the same drawings so Alfresco makes it very easy to retrieve and manage those documents. ### 7. Lots of functionality that ends up being pulled in many directions **Rating:** 2.5/5.0 stars **Reviewed by:** Xander G. | Web Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2014 **What do you like best about Hyland Alfresco?** For the most part if you want to do CMS and are willing to let Alfresco handle everything it's a lot like integrating with SalesForce. You can easily use the tools to build the profiles and stores with access rights quickly. **What do you dislike about Hyland Alfresco?** The CMIS specification was only partially implemented with the version of Alfresco we used, the available library was so minimal as to be useless. If you don't pay for the "pro" version getting help with actual bugs in the software was near impossible. **Recommendations to others considering Hyland Alfresco:** If you want to use it as a full on CMS and pay for the support I'm sure that their suite of software is a great help. If not it ends up getting in your way more than helping. **What problems is Hyland Alfresco solving and how is that benefiting you?** When I worked for that organization we were dealing with a lot of HIPPA docs that we needed to manage unfortunately the actual aspects of Alfresco we needed vs what we used were lopsided and ended up requiring a lot of work to code around the quirks and features we didn't need. ### 8. Alfresco - Enterprise Content Management Software **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** December 29, 2014 **What do you like best about Hyland Alfresco?** Alfresco is open source based on Java is a best thing about it. **What do you dislike about Hyland Alfresco?** Alfresco is still maturing in its base API stability. It has bugs in it and I hope its catching-up with every new software release. Its integration with Eclipse IDE and other freemarker technologies that it uses internally should be improved. Activity workflow integration with Eclipse IDE or Spring STS has lot of scope for improvement that can cut down developement efforts time-lines. **Recommendations to others considering Hyland Alfresco:** Definitely less expensive than other market enterprise software like "Documentum". Recognizable learning curve if the developers are new to it. Initial environments(Serrvers/IDE etc) setups is painful, once setup its ready to rock-n-roll. **What problems is Hyland Alfresco solving and how is that benefiting you?** Migrating legacy enterprise content to Alfresco. Alfresco smooths the enterprise life-cycle of the content management easier and manageable. ## Hyland Alfresco Discussions - [What is Alfresco Enterprise?](https://www.g2.com/discussions/what-is-alfresco-enterprise) - 1 comment - [What are the features of a good document management system?](https://www.g2.com/discussions/alfresco-content-services-what-are-the-features-of-a-good-document-management-system) - 1 comment - [What happened to Alfresco?](https://www.g2.com/discussions/what-happened-to-alfresco) - 1 comment - [What is Alfresco content services?](https://www.g2.com/discussions/alfresco-content-services-what-is-alfresco-content-services) - 1 comment - [What is Alfresco content services?](https://www.g2.com/discussions/what-is-alfresco-content-services) - 1 comment - [View Hyland Alfresco pricing details and edition comparison](https://www.g2.com/products/hyland-alfresco/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+17%3A33%3A35+-0500&secure%5Bsession_id%5D=1db6f561-e352-43e8-8841-08b8975a1630&secure%5Btoken%5D=6f2a6a3580b9c8a6c36ccb0cf2af726b684ce873fbcf3736c18f1783dd225c3e&format=llm_user) ## Hyland Alfresco Features **Additional Functionality** - AI Copilot - Generative AI - Search/Filter - Corrective and Preventive Actions (CAPA) - Document Lifecycle Management - Reminders - Reporting & Statistics - Customizable Templates - Compliance Management - For Medical Purposes - For Legal Professionals - Real-Time Notifications - Risk Assessment - Drag & Drop - Collaboration Tools - Workflow Management - Activity Dashboard - Quality Control - Archiving & Retention - Approval Process Control - Secure Data Storage - Mobile Access - Version Control - Task Management - Indexing - Alerts/Notifications - Activity Tracking - Disaster Recovery - Multiple Format Support - Change Management - File Management - File Sharing - Document Management - Document Automation - Third-Party Integrations - Access Controls/Permissions - Data Import/Export - Audit Trail - Role-Based Permissions - Audit Management - API - Rules-Based Workflow - Electronic Signature - Document Review - Full Text Search - Revision History - Real-Time Reporting - Forms Management - Document Generation - SSL Security - Content Management - Access Expiration Management - Optical Character Recognition - Document Classification - Metadata Extraction - Commenting/Notes - Document Editing - File Recovery - Offline Access - Annotations - Compliance Tracking - Email Management - Customizable Branding - Document Capture - File Conversion - Document Storage - Tagging - Automated Scheduling - Metadata Management - Document Templates - Autosave - For Engineering Documents - Training Management - Version Rollback - Digital Signature - Status Tracking - Version Comparison - Document Check-in/Check-out **Data Management** - Document Identification - Workflows - Version Control **Functionality - Process Orchestration** - Peak Demand Handling - Process Customization - Process Automation - Workflow Management - High-Stakes Process Automation **Agentic AI - Enterprise Content Management (ECM)** - Autonomous Task Execution - Natural Language Interaction - Decision Making **Additional Functionality** - Content Library - Access Controls/Permissions - AI Copilot - Information Governance - Drag & Drop - Collaboration Tools - Reporting/Analytics - Data Capture and Transfer - Indexing - Filtering - Electronic Signature - Version Control - Mobile Access - Document Storage - Generative AI - Approval Process Control - Single Sign On - Image Editing - Customizable Branding - Search/Filter - Tagging - Audit Trail - Document Review - Activity Tracking - Activity Dashboard - Archiving & Retention - Secure Data Storage - Configurable Workflow - SSL Security - Alerts/Notifications - Data Synchronization - Secure Login - Content Delivery - Two-Factor Authentication - Customizable Templates - Mobile Capture - Offline Access - Templates - File Sharing **Dashboards** - Resource-based Reports - Data Visualization and Analysis - Quality-Based Reports - Automated Dashboards **Integration & Adaptability - Process Orchestration** - Third-Party Software Integration - Endpoint Integration - Intuitive Process Design - Real-Time Process Monitoring - Business Process Adaptation - Customer-Facing Process Management - Multi-Endpoint Execution - Regulatory Compliance Management **Collaboration** - Change Tracking - Simultaneous Access - File Sharing - Commenting on Documents **Security** - Authorization - QR Code - Updates on Files **File Management** - File Type Support - Metadata - OCR Scanning - Versioning - Collaboration - Document Assembly - Form Creation - Portals and Sites - Disposition - Search - Web Interface - Mobile Apps **Workflow** - Process Automation - Conditions - Activities - Records Management - Case Management - Template Management - Document Management - Metadata Management - Content Management - Workflow Management - Compliance Management - Digital Asset Management - Task Management - File Management - Forms Management - SEO Management - Audit Management - Website Management - User Management **Platform** - Internationalization - Performance and Reliability - Reporting and Auditing - System of Record Integration - APIs ## Top Hyland Alfresco Alternatives - [Laserfiche](https://www.g2.com/products/laserfiche/reviews) - 4.7/5.0 (1,206 reviews) - [Teamcenter](https://www.g2.com/products/teamcenter/reviews) - 4.3/5.0 (1,356 reviews) - [Revver](https://www.g2.com/products/revver/reviews) - 4.4/5.0 (456 reviews)