I would recommend this tool if they would add more security features on their website. Right now, we login using the web based interface, it is only a matter of time when someone will crack into our system because there's no brute-force security implemented or some sort. But overall, it is a simple tool that can handle even complex dispatching tasks. Review collected by and hosted on G2.com.

We have used different field service dispatching softwares before but thay are too complicated. The learning curve is low compared to what we normally used before that takes weeks for a staff to learn, but Netdispatcher has a simple approach. Review collected by and hosted on G2.com.

Totally recommended to people who are in field service management. Dispatching people and closing the report can be a daunting task, especially if you have a huge network of clients that needs to be served. It can be an ease to have a better system along with your team to work with, and this is that system. Review collected by and hosted on G2.com.

We used to do a manual spreadsheet-phone way of dispatching were we give our men job orders, then they deliver once done, they just phone us back. But the issue there is if the accuracy of reporting. Good thing with netdispatcher is we admins do the dispatching, the men do the reporting. Easier and faster collaboration. Review collected by and hosted on G2.com.

We use this program for invoicing and client databasing Review collected by and hosted on G2.com.

It promoted ease of use, was not. Review collected by and hosted on G2.com.

Beware of this underdeveloped software solution, there are others out there at better prices and much more effective. I spent 9 months trying to get this software integrated for my company and eventually had to give up. Tons of promises were made to me about what the software would be able to do but it fell short over and over again. I invested $5,000 in special programming on top of the monthly fees despite the fact that it was not ready to be rolled out. I spent months debugging the software as we kept finding issues that needed correction and provided bad data. After $11,682 invested in them we had to give up, and that doesn’t include the countless hours lost trying to make it work.

I could go on and on about the insane amount of limitations and issues with this system. It was like a game of whack-a-mole with all of the issues. Fixing one problem just seemed to lead to another. The guys working in the company are nice enough but they are in over their head, and they overpromise what the system is capable of. Don’t get fooled, this software has a long way to go and will only cost you a ton of money and lost hair.

-The layout of the system is extraordinarily difficult to navigate. There is no central location for customer profiles and job info which makes finding, creating and editing job or billing info for a customer a very convoluted process.

-Beware that “Users” on this system is virtually all employees, not just the crew foreman who actually uses and logs into the software. They don’t make that clear until you have already signed up.

-DO NOT sign their 12 month contract. After 9 months of bleeding out and doing their job of debugging for them they are sending us to collections over an early contract cancellation.

-They promised new development and functionality such as inventory functions that they never released

-The reports are practically useless. They make it looks easy to make your own reports but anything more than the simplest report is a major task. During the sales process they told me they could handle my reports no problem but after the fact quoted $3000 in special programming costs. Review collected by and hosted on G2.com.

Landscape maintenance crew organization Review collected by and hosted on G2.com.

Dispatching is my main job and this software helps keep me in check. It organizes my work for me Review collected by and hosted on G2.com.

This is a very customizable program that has come a long way since we first signed on and continues to evolve with their customers needs. Their support team is very responsive and helpful whenever questions arise.

While their is definitely a learning curve to fully understand the software, the end result is well worth the time it takes to understand all of the capabilities. Review collected by and hosted on G2.com.

We have done away with paper work orders. Instead of looking through boxes of paper records, everything is a click away when we need to search our records. Our time tracking, inventory management and sales records are now in one location. Review collected by and hosted on G2.com.

If you are buying Field Service software for the first time you may not see the power and flexibility NetDispatcher offers. Companies that have field service software now and want something better love what they see in NetDispatcher. Review collected by and hosted on G2.com.

Communicating with field technicians to update their job queue, reducing paper based processes, reducing administrative work to create invoices.

Having the data entry done in the field helps improve accuracy, speed the billing process and creates visibility into what has been done for the customer.

We also gain the ability to see service history for each customer. Review collected by and hosted on G2.com.

Organization! Review collected by and hosted on G2.com.