Huron Consulting Group Reviews & Product Details

PH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Describe the project or task the provider helped with:

My institution implemented two of the Click research support suites in 2008; and will be adding three more over the next two years. Huron offers outstanding customer support during and after the implementation process. The annual user groups are excellent and the online forums to collaborate with peer institutions are an excellent value add! Review collected by and hosted on G2.com.

What do you like best?

Huron's support is at the top of my list; but a close second in the peer institution collaboration. The way their modules integrate and the ability to add them as your budget allows in important as well. Huron also allows for our enterprise analytics to data mine for our own custom reports; that is huge in this industry! Review collected by and hosted on G2.com.

What do you dislike?

Naturally we all dislike the cost, but all in all it's hard to find a reason not to go with this vendor! Review collected by and hosted on G2.com.

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Huron Consulting Group Overview

What is Huron Consulting Group?

Huron Consulting Group is a global management consulting company offering services to the Healthcare, Higher Education, Life Sciences, and Commercial industries.

Huron Consulting Group Details
Product Description

Huron Consulting Group is a global management consulting company offering services to the Healthcare, Higher Education, Life Sciences, and Commercial industries.


Seller Details
Seller
Huron Consulting Group
HQ Location
Middleton, WI
Twitter
@Huron
3,092 Twitter followers
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Huron Consulting Group Reviews

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Sales Operations Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

Huron assisted with implementing Salesforce for roughly 400 users across two businesses. It was a new launch replacing a previous CRM system. They also built an in-house custom CPQ app on the Force.com platform. Review collected by and hosted on G2.com.

What do you like best?

The price was affordable and the team is very friendly and easy to work with. They are improving but still have some work to do. Review collected by and hosted on G2.com.

What do you dislike?

Although their consultants have been improving there were several issues with implementation. They missed several key items in our SOW. It felt like they wanted to implement as quickly as possible so they could move on the next project. There were critical best practices to which they did not adhere. Either their staff wasn't too experienced or the deadlines were too aggressive. But, regardless, there were hiccups during implementation that my Salesforce IT team is still trying to clean up. We continue to find areas within our Salesforce org that require either complete redesigning or fixing of what they had built. Those are the only reasons I gave 6 out of 10 stars rather than 7 or 8. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Although Huron Consulting as a partner has improved in recent years, I would caution to thoroughly vet their staff for experience of Salesforce and knowledge of declarative tools on Force.com. I would also execute a code review for any custom app they decided to build. Several times their team of developers suggested code instead of declarative solutions which has created a mess for us. Please do not allow them to train your users. They aren't skilled in training. Overall, just make sure to closely review all system solutions they recommend within Salesforce. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

We were able to translate business processes into workable Salesforce solutions by using both declarative and programmatic aspects on Force.com. Our previous CRM system had inherent inefficiencies and was ultimately a very flawed, antiquated tool. Huron was able to deploy Salesforce CRM for my company as a replacement, which in turn helped us to have improved Service and Sales processes within the system. This translated into increased productivity. They also helped us to improve mobile enablement using the Salesforce app. Review collected by and hosted on G2.com.

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