What do you like best about Huntress Managed Security Awareness Training?
What I like best about Huntress Managed Security Awareness Training is that it makes security awareness easier to manage on an ongoing basis, especially for organizations with limited internal IT or security resources.
For HIPAA-regulated customers, the managed approach is especially helpful because employee training needs to be consistent, trackable, and relevant to real-world risks involving protected health information. Huntress helps reduce the manual work of planning campaigns, sending reminders, and monitoring completion, while giving administrators better visibility into who has completed training and where additional coaching may be needed.
I also like that the training supports a more practical security culture. Instead of treating awareness as a once-a-year compliance task, it helps reinforce important behaviors over time, such as recognizing phishing attempts, protecting login credentials, and being cautious with sensitive patient or client data.
Overall, the biggest strength is the combination of simplicity, consistency, and reduced administrative burden. It helps organizations keep security awareness moving without needing to build an entire program from scratch. Review collected by and hosted on G2.com.
What do you dislike about Huntress Managed Security Awareness Training?
Huntress Managed Security Awareness Training is a valuable solution for organizations that want to improve employee security awareness without adding a heavy administrative burden to internal IT or security teams. The managed approach is one of its strongest advantages, especially for smaller teams that may not have dedicated resources to build, schedule, and monitor training campaigns on their own.
From a UI and UX perspective, the platform is generally straightforward, but there is room to make the administrative experience more intuitive. Some reporting views and campaign management areas could benefit from clearer navigation, more customizable dashboards, and easier ways to quickly identify users or departments that need follow-up. A more polished learner experience would also help increase engagement and reduce the feeling that training is just another compliance task.
The integrations are useful, but deeper connectivity with common identity providers, HR systems, ticketing platforms, and collaboration tools would improve workflow efficiency. For example, easier user provisioning, automated group syncing, and better alerting into tools like Microsoft Teams, Slack, or ITSM systems would make the platform fit more naturally into existing security operations.
In terms of performance, the platform is reliable for core training delivery and tracking. However, reporting and analytics could be more flexible. Security teams would benefit from faster filtering, clearer trend analysis, and more export options so they can demonstrate progress over time to leadership.
For pricing and ROI, the value is strongest when compared with the cost of running security awareness training manually. The managed component saves time and helps ensure consistency. That said, the ROI would be easier to justify if the platform provided more executive-ready reporting, stronger benchmarking, and clearer evidence of risk reduction over time.
The support and onboarding experience is a positive part of the product. Huntress is known for being approachable and helpful, and that carries over well here. More guided onboarding materials, administrator checklists, and best-practice templates would make it even easier for new customers to get value quickly.
The AI and intelligence capabilities are an area with strong potential. The product could become more impactful by using intelligence to personalize training based on user behavior, risk level, department, or past phishing performance. More adaptive learning paths, smarter recommendations, and automated coaching for higher-risk users would make the training feel more relevant and effective.
Overall, Huntress Managed Security Awareness Training is a solid and practical solution, especially for organizations looking for a managed, low-friction way to improve security culture. The biggest opportunities for improvement are around deeper integrations, more advanced analytics, stronger personalization, and clearer ROI reporting. Review collected by and hosted on G2.com.
