I like that Huntress Managed EDR can seamlessly integrate with what we already have, such as Microsoft Defender for endpoint. This flexibility allows us to use it alongside our existing security measures, enhancing our overall security framework without the need for major overhauls. Additionally, I really appreciate the ease of deployment. The deployment process is very straightforward, offering scripts and packages with instructions that simplify pushing it out through our RMM. This ease of use translates to less time spent on maintenance and deployment, allowing us to focus on other important tasks. It also provides a central pane of glass that we've been wanting, reducing the need to log in and out of multiple consoles, which streamlines our workflow significantly. Review collected by and hosted on G2.com.

Occasionally, there had been issues with the alerting system where alerts would signal that the EDR or Defender wasn't functioning properly, but the alerts did not necessarily specify the client or device involved. This lack of specificity could impede troubleshooting and resolution processes. Review collected by and hosted on G2.com.

Its a always on, always aware platform to help put our mind to ease in off hours. Review collected by and hosted on G2.com.

Being able to give our clients more access to the portal has been a small pain point... they have their own IT Support that would like to Triage all incidents themselves. Review collected by and hosted on G2.com.

What I like most about Huntress Managed EDR is the human-led threat hunting combined with clear, real-world guidance. It feels like having an experienced security team walking through your environment all the time, not just a dashboard with alarms and things like that. It's designed really well for my small team. The platform is lightweight, easy to deploy, and doesn't require constant tuning. It has a really strong focus on precision and attacker behavior. Review collected by and hosted on G2.com.

One thing that could be improved for Huntress Managed EDR is the reporting and analytics tool. It's really simple to use, but I think a deeper and nicer reporting and analytics tool for the platform would be great. Review collected by and hosted on G2.com.

I use Huntress Managed EDR to protect our desktops, laptops, servers, and M365. I love the 24/7/365 monitoring and automated response features. It's easy to set up and manage, which I really appreciate. The support team is always clear, responsive, and concise. Cost and ease of use were key reasons for switching to Huntress Managed EDR. Additionally, the initial setup was easy as it deployed smoothly via our RMM. Review collected by and hosted on G2.com.

minor issues deploying to mac but the support faq's did go in to detail on how to resolve

. Review collected by and hosted on G2.com.

I really like the remediation reports Huntress provides when there are Incidents. It provides detailed information on remediations taken and clear instructions for us to action for assisted remediations.

I also really like how lightweight the agent is and allowed us to easily integrate it with RMM tools for easy mass deployment to client devices. Review collected by and hosted on G2.com.

Nothing in particular that I dislike about EDR Review collected by and hosted on G2.com.

Install is fast. Foot print/required resources is small. Tech Support speaks English. Price is reasonable. Review collected by and hosted on G2.com.

No downsides. I repeat: No downsides!! Review collected by and hosted on G2.com.

Having a top-tier SOC team monitoring our deployment gives us confidence that potential threat actors are being stopped before they can cause harm. Not only do they keep the bad guys out, but they also provide detailed explanations of each detected threat and deliver thorough remediation plans. Review collected by and hosted on G2.com.

One limitation is the lack of options for creating customized, organization-specific detections. I would appreciate more robust Data Loss Prevention features, particularly for tailoring insider threat detection to our needs. It would be beneficial if the product could be expanded to cover not only initial footholds but also a broader range of potentially malicious activities by insiders or any actions that violate organizational security policies. Review collected by and hosted on G2.com.

I really like that real humans, not AI, look at every signal with Huntress Managed EDR. Issues are remediated with minimal input from me and it's very fast. I get an automated text, an automated call, and then a call from a human if needed. The initial setup was a snap. Review collected by and hosted on G2.com.

I'm a little unclear about what some errors mean, such as when endpoints claim they are unmanaged. I had a few endpoints that hadn't had AV updates for Defender done in 7 days, and I didn't know how to force the update of Defender. Review collected by and hosted on G2.com.

I use Huntress Managed EDR to protect my endpoints and monitor them for malicious activity, and it has made managing my EDR much easier. I love that it's managed and their support is usually very good. The Huntress Support made the transition to Huntress very easy and it has reduced the 'noise' I have to deal with using EDR. The initial setup was quick and easy, and Huntress provides several options to deploy the clients.. Review collected by and hosted on G2.com.

I would like to see a system tray icon to let customers know Huntress is active. Review collected by and hosted on G2.com.

We recently took Huntress up as our MSP main defensive software. Our Managed customers utilise the EDR and the ITDR. We use the Huntress portal every single day and it's the best software we have used so far.

Rolling out the software was incredibly easy via our RMM software for Windows devices, MACs are a bit more difficult but they always are let's face it. I was able to build a script that installed it in seconds via Ninja RMM.

We have already had several incidents that Huntress has prevented, this includes smaller issues like detecting a spreadsheet containing passwords to more severe issues like Malware being deployed. In both cases, the reports generated by Huntress are easy to read and contain clear instructions on how to remediate the issue.

The EDR works extremely well with Windows Defender and the two products work seamlessly together.

I have recently used the live chat support option and go through to a tech in about 30 seconds, the chap I spoke to knew what he talking about and was able to effectively assist me in my problem.

Update: Still no issues but 100s of attempts on our customers foiled by Huntress 10/10 Review collected by and hosted on G2.com.

As stated previously we rolled out our Huntress via RMM. There is a MAC RMM script but this only installs part of the software. You still need to manually allow full disk access for the extension. A small issue but one I hope they will be able to fix someday.

Update: MAC rollouts are still painful but as we all know thats just standard problems with MACs :) Review collected by and hosted on G2.com.