Over the last few years, Huntress has added a great deal of additional product features, improvements and user experience modifications that continue to impress. I had a positive view of the product a few years ago and that opinion has increased greatly. I am more impressed with the direction of the company than I have been with nearly every other product I have used. Review collected by and hosted on G2.com.

Some features of the ticketing system integration and alerting could be improved. It's a minor complaint, but it would be helpful if more client-specific alerts and tickets could be created. Review collected by and hosted on G2.com.

I primarily use Huntress Managed EDR for quick incident response on devices, and I find the SOC team and heuristic virus detection incredibly valuable. I love that it's very lightweight and still very great at its job. The support and SOC team are invaluable, always answering my tickets in a timely manner and being on top of investigations when needed. The initial setup was very easy, and the heuristic detection and ease of deployment and management were key factors in choosing Huntress. It's also really the only quick and centralized way we've found to monitor and block really dangerous threats. Review collected by and hosted on G2.com.

I don't like that there isn't yet an integration between Rev.IO and Huntress. Review collected by and hosted on G2.com.

Previous Response: Huntress has proven to be an invaluable asset in our cybersecurity arsenal, catching threats that other security software often misses. The Host Isolation feature provides peace of mind, allowing us to address threats at our convenience rather than urgently at inconvenient times. The ability to receive text message alerts ensures that we stay on top of new threats promptly. The auto-remediation feature for low-level threats saves us a tremendous amount of time, making our operations more efficient. We highly recommend Huntress to everyone. We have deployed it across approximately 4500 computers for all our clients, and it integrates seamlessly with our RMM software. Additionally, their customer support is phenomenal, always ready to assist when needed. Review collected by and hosted on G2.com.

GUI is coming along the couple of things that were annoying are now fixed Review collected by and hosted on G2.com.

Huntress is great. Their platform and integrations make managing clients extremely easy. As an MSP Huntress removes a lot of barriers to getting a SOC/SIEM product into our clients' hands. Their integrations with our PSA and RMM make deployment a breeze. Within 4 hours of deploying the agent Huntress found an issue impacting the client which we were able to resolve quickly following their instructions. We just deployed Huntress to our first client and it was a breeze. The integration with Microsoft Defender means our team doesn't need to figure out how another EDR platform works. Review collected by and hosted on G2.com.

I dislike that I didn't know about it earlier. I had an issue with SSO, but that turned out to be on our side, but their support was great in getting it resolved. Review collected by and hosted on G2.com.

I'm highly impressed with how the Huntress Managed EDR SOC identified and remediated threats. When one of our clients had a threat detected on one of the endpoints, the Huntress SOC team was on top of it. I reached out to support because we're new to it, and a gentleman named Ryan walked me through everything. He explained the isolation, the remediation process, and how I could release the client and get them back online. It's also a 100% time saver and provides peace of mind knowing my clients' systems are safer than before we used Huntress. Review collected by and hosted on G2.com.

I have nothing that I dislike yet Review collected by and hosted on G2.com.

Huntress has increased visilbiity and now identifies potential security issues like passwords stored in plain text. The "Single Pane of Glass" management for Defender devices. It makes managing remote devices simple and easy. Review collected by and hosted on G2.com.

Enhanced integrations into other platforms other than direct "Windows Defender". We have clients who want Huntress' protection, but also want to utilize another recognized name in security and have a "Layered" approach. Review collected by and hosted on G2.com.

I like the automated actions and the level of detail provided in the incident notices by Huntress Managed EDR. The incident notes explain in detail what their SOC team knows about the particular malware or threat actor, showing they know the threats they are helping defend against. Their 24/7 response, even when our team is not online, provides peace of mind to us and our customers. Review collected by and hosted on G2.com.

Deployment from Intune using the PowerShell method had led to orphaned devices over time. Switching to the Win32 app deployment method has mostly resolved this, but their docs still recommend the PowerShell method, which doesn't make much sense. Review collected by and hosted on G2.com.

The SOC team have got us out of trouble multiple times, they are a invaluable resource I wouldn’t want to be without. Review collected by and hosted on G2.com.

Would be great to see an expanded set of compatible AV tools. But it works regardless. Review collected by and hosted on G2.com.

I really like Huntress Managed EDR because it produces next to no false positives when an isolation event is triggered, significantly reducing alert fatigue. The support we receive is excellent, 10/10, and they've been incredibly helpful in dealing with urgent situations, like when we're onboarding a new customer. Huntress also deploys to almost any device, even if there are existing security agents, which minimizes gaps in coverage. Setting it up was incredibly simple, thanks to the pre-made RMM scripts for ConnectWise Automate, which got our agent scripts running on the same day. Review collected by and hosted on G2.com.

About the only thing I could even ask for at this point would be more control of Defender and Firewall settings directly from the agent. With compliance and other goals we have to bring our partners up to standard this would greatly reduce our workload. Review collected by and hosted on G2.com.

We have seen where a customer will click on a fraudulent item and Huntress stops the problem before it impacts the network. The customer, our office, and the Huntress SOC is notified immediately. It’s an amazing product! Review collected by and hosted on G2.com.

The not responding workstations is a good check, it lets us verify the billing is correct. Review collected by and hosted on G2.com.