After running it for a couple of years, thankfully it still hasn't found any nefarious issues, but I am pleased to have the extra set of eyes watching my clients devices. Review collected by and hosted on G2.com.

I am still really happy with the software and company. It would be nice if SIEM was included in the price like it is with ITDR though. Huntress is improving all of the time, but a lot of the improvements seem to be additional modules at an extra cost. For example, it would have been nice for ESPM to be part of EDR and ISPM to be part of ITDR,but I appreciate that you need to make a profit. Review collected by and hosted on G2.com.

The huntress team is amazing, always there when we need them. We have had an almost incident with a customer that they were able to walk us through how to clean the remaining footholds very quickly. We had another customer who had a full blown incident without huntress installed. We were able to deploy huntress to all machines quickly and an engineer was able to call us that morning (Saturday) and assist us with going forward on mitigating it Review collected by and hosted on G2.com.

They came out with an email phishing training. They acquired another company, and it need a lot of improvement Review collected by and hosted on G2.com.

Huntress EDR has the best ease of use, ease of implementation and ease of integration. My only time i had to reach out to customer support was for a issue regarding a memory buy, where RIO was eating up more RAM than it should. Support wait time was 5 minutes and the issue was resolved in less than 2. They also gave me more information bout the issue and when it would be fixed. Once huntress is in use the Frequency of going to their webpage is minor only for some new installation and removing some old users. Recently Huntress has saved many clients from bad actors trying to gain access to people's computers. Review collected by and hosted on G2.com.

Huntress was a little slow on getting MAC compatibility working, they were upfront about it and had a realistic time table but it still took a bit. Their SAT portal has broken a few times and were a bit slow to resolve the issue. Review collected by and hosted on G2.com.

Huntress Managed EDR is great. We know that the team that are monitoring our systems know what they are doing.It's simple to setup and maintain and works great with out PSA and Ticketing system. The monthly reporting is great to show customers the value. We get regular alerts and it's easy to review and remediate any issues. Review collected by and hosted on G2.com.

Trust has been eroded in Huntress as they didn't detect a breach via ITDR. Not directly related to EDR but it seems it's growth is possibly making it struggle with keeping up the service. Review collected by and hosted on G2.com.

I really like that Huntress Managed EDR is capable of identifying all threats that we've resolved so far. They've always been there for us 100%, and we've never had a situation where it didn't respond accordingly. It's really good and helpful because we don't have the expertise of a SOC analyst or specialize in security, so having these capabilities automated helps us protect valuable data. The setup was pretty straightforward, actually quite easy, and I've never seen a platform so advanced and so easy at the same time. Review collected by and hosted on G2.com.

Probably more segregation when it comes to other types of changes within the system. Reporting was one of the strongest points they are working on. I know they are working on it, so I know that something has been done already for that. Review collected by and hosted on G2.com.

Honestly, the main reason we like Huntress is active community engagement in an industry that's dominated by VC companies with terrible support. Huntress leads the MSP space for this reason. Additionally, they only alert you when you need to be - no alert noise when it's not needed! Review collected by and hosted on G2.com.

Whilst I absolutely recommend Huntress, we use Blackpoint as our main MDR provider now.

Huntress definitely has the biggest name in the community but I have personally found a real gap sometimes between the advertised features and the actual product. Basically if things are in beta, they should not be advertised as prominent features - things like detections on SIEM, and MDE integration were made out to be already implemented but digging deeper it turned out the SOC would not actually take action on these. I beleive it's fixed now but this sort of bait and switch has left a mildly sour taste sometimes. I guess the main thing is that Huntress doesn't do anything that no-one else does for a similar price in 2026. Review collected by and hosted on G2.com.

Huntress takes care of all of the toughest cybersecurity tasks for organizations that need it. Our company is too small to staff a 24/7 response team, but Huntress responds around the clock and reports to us on every response. It was very easy to get started, easy to integrate with items, and the number of features it does is incredibly helpful. Review collected by and hosted on G2.com.

The format of incident reports may be hard to read for non-techy people, but its not a problem for us. Review collected by and hosted on G2.com.

I love the Dashboard and Agent Status features, which let me quickly identify incidents, signals investigated, and agents. The detailed step-by-step remediation suggestions are very helpful and save a lot of time for security admins. I also prefer Huntress Managed EDR from an ease of use and management perspective compared to our previous solution, Carbon Black. The setup was extremely easy, and the SIEM is great too. Review collected by and hosted on G2.com.

The User Management area of the admin console needs more granularity to assign or not assign specific permissions to sub-teams in our org, such as for Helpdesk. Managing Incident Notifications by team member is not possible; it requires removing the person then adding them back, which was an issue when a team member needed to update their phone on the backend. Review collected by and hosted on G2.com.

Huntress has expanded their offering to cover Defender, MS365, and Security Awareness. So far I've used all their modules and have been impressed each. Review collected by and hosted on G2.com.

Unfortunately their management for AV UI could be improved. And removing existing antivirus or enabling a windows defender thats been disabled is still a very manual process. But overall this doesnt affect my everyday protection so I can overlook it and use other tools in my RMM stack for these things. Review collected by and hosted on G2.com.

Support is still great, they seem to be branching out into more products like SEIM or ITDR but they are expensive and/or show little value-add in their current forms. Review collected by and hosted on G2.com.

You are starting to see signs of the massive growth they have had, event responses and support are a little slower. Now you have an isolation event but it can be 15 to 30 minutes later till you get any actual details. Its nice they are still isolating first but it leaves you hanging with nothing to tell the customer except "its being investigated, whatever it is." Review collected by and hosted on G2.com.