Huntress Labs Reviews
What do you like best?
The product works well and there is very little configuration required. Simply install the agent and you system is protected from a myriad of threats. Most issues are resolved without requiring any user interaction. Support is great and the product team regularly hosts some of the best security focused webinars that I have seen. Review collected by and hosted on G2.com.
What do you dislike?
As a technical-minded person, it would be great to know some of what is happening behind the scenes, what is used to scan for, detect and resolve threats. I do realize that disclosing too much information could put the company in a competitive disadvantage, so I do not consider this a serious issue. Review collected by and hosted on G2.com.
What do you like best?
Nothing. It was a complete disappointment. Review collected by and hosted on G2.com.
What do you dislike?
Their professionalism. I came to them at a technical level and they got defensive. They talk a good talk and their salesperson is pushy. was immediately sent a defensive email with a negative tone from a Dave Kleinatland, a Senior Security Engineer. Explained what I was doing - no reply. He eventually responded and I explained I was still conducting testing and by the time I needed to engage with back for answers/clarity from Huntress my trial had expired and needed to speak with their VP of Sales, Andrew Kaiser. Followed up several times with no response. I even reached out to their CEO Kyle Hanslovan (whom I had previous conversations with) and no response or acknowledgment. I truly don't see how they provide value to their customers. As they say - "Their software does not prevent any attacks" - so why do MSP's use it? I strongly urge MSPs looking into Huntress Labs to carefully evaluate them. Make sure you aren't wasting money by paying them. Review collected by and hosted on G2.com.
What do you like best?
The fact that we get a detailed guide on neutralizing a security threat... even if AV misses something Review collected by and hosted on G2.com.
What do you dislike?
Not much I dislike currently. Everything about this product works as intended Review collected by and hosted on G2.com.
What do you like best?
I love the fact that they have real people proactively monitoring all potential breach activity and will contact you when needed. Review collected by and hosted on G2.com.
What do you dislike?
There is nothing that I can think of at this point. Review collected by and hosted on G2.com.
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