What do you like best about Humi by Employment Hero?
In my original review, I noted that this platform was the easiest to set up. I have implemented 4 different payroll systems of different magnitudes in my career. We are a team of 35 and Humi by far has been the BEST platform for me to naviagate. It was easy to set up, but the training was missing key components. The training was live so you couldn't do any of it on your own. and each training session reviewed the easy parts of navigating. It didn't go into detail on how to actually set things up.
Upon signing up - I had explained how we operate, we have two sets of employees both paid on different dates. I was told that it wouldn't involve having two accounts and that it would be easy to integrate them all together. That was definitely not the case. We were looking for a low price per month for pay, but it has costed me alot of time trying to bandaid solutions together. We were issuing cheques beforehand and it was quite a lenghtly process, but Humi has become a much longer process with all the additional adjustments and checks and balances we need to do to ensure our employees are being paid correctly.
H/R:
- The App is great but would be nice if admin users were notified when the app goes down or changes have been made to it that requires employees to reinstall.
- The H/R side of it is great - which is my understanding (I learned after) that Humi is more HR focused. It's similar to Docusign. the only downside is that if you have a co-signor, the co-signor account stores all of these documents which can be confusing
- you can't edit the default permissions for 'Employees' so you have to create your own permission set. The 'Default Employee' permissions allow you to see everyone's birthdate, etc. which is a huge breach of confidential information. You cannot openly share this information if your employees have not given consent. so you have to create your own and duplicate it all for minor adjustments
Payroll:
As payroll is quite new to them, they are lacking alot of simple tools and payroll best practices.
- Vacation accruals are done based on a monthly accrual of entitlement (80 hours per year rather than based on % of gross earnings) which is a huge downfall. They don't track vacation accruals either so this has added an extra step for me outside of Humi.
- You cannot select what deductions come off an off-cycle pay run versus a regular pay run (CRA additional tax deductions are taken off all pay runs regardless of type), typically final pays need to be done on an off cycle (which wouldn't include regular deductions such as benefits, etc).
- They are limited with Pay period functions. If you have employees with different pay dates/periods they have to be on separate accounts, which means nothing talks to each other. This is an anomoly for our organization, but it's caused a huge headache when I was told it wouldn't be a problem.
- Some income codes cannot be removed, even if you don't use them (makes the payroll register really long when it's not necessary), you have to add your own if the default ones don't work. For example, they have a Commission pay code - but it's taxed with the bonus tax method which is inappropriate when it's the way they are paid, so you can't edit that code, you have to create your own 'Commnission' code and set it up properly. Now you are stuck with having two commissions codes on the pay run all becasue you can't make minor adjustments to the paycode and how it works.
- the EHT doesn't calculate on each payroll until you reach the threshold. As a result, I've had to continue to keep a manual spreadsheet to track EHT accurately so I can accrue for it each month.
- GL Codes don't link together, I have employees who take an advance on the first pay run, So I have to issue an off-cycle each month (where i have to enter everyone's advances manually each month) and then have a separate deduction code to take it off on the second pay run. as the Income code is adding to their earnings, I now have to review their T4's at the end of the year and remove their YTD advances out.
I've encountered issues with employees that i've had to take back to the technical team, employees not being able to be added to payroll, employees not being able to request time off, etc. Normal setup flaws.
If you have simple payroll with all salaried employees, or employees with little to no changes each pay, Humi could be great. Working for a dealership with complex payroll needs (commissions, bonuses, advances, hourly and salary), Humi is not the answer.
I love the look and the ease of use, but it just doesn't have what it should for payroll professionals. Review collected by and hosted on G2.com.
