Edit

EK

Eilish K.

COO

Small-Business (50 or fewer emp.)

7/5/2023

"COO"

4.5/5

What do you like best about Humi by Employment Hero?

It is easy to navigate, and the support team is very helpful when I have any questions and need help.

I also love that they are always continuously improving the platform. Review collected by and hosted on G2.com.

What do you dislike about Humi by Employment Hero?

The emails received for time off requests - I would like to approve directly in the email. Too many times it states 'there is an earlier request' and then I have to go long in. Review collected by and hosted on G2.com.

Response from Lian Ma of Humi by Employment Hero

edit

Hi Eilish, thanks for your review. It’s great to hear that Humi is helping you with so many areas like tracking time off requests, recruiting, and payroll! We’re dedicated to continually improving our platform and are proud of our amazing support team. We appreciate your feedback on time off request emails, and look forward to continuing to support you and your team!

UH

Verified User in Higher Education

Small-Business (50 or fewer emp.)

4/22/2025

"Great experience!"

5/5

What do you like best about Humi by Employment Hero?

I've had a great experience with Humi as a user. It is very easy to use and the customer support has been quick and helpful. Review collected by and hosted on G2.com.

What do you dislike about Humi by Employment Hero?

There is nothing I dislike about Humi... Review collected by and hosted on G2.com.

Response from Jessica Johnston of Humi by Employment Hero

edit

Thanks for the wonderful review! We’re so glad to hear you’ve had a great experience with Humi and that our platform and support team have been helpful.

UH

Verified User in Higher Education

Mid-Market (51-1000 emp.)

4/22/2025

"Excellent Experience"

5/5

What do you like best about Humi by Employment Hero?

Humi provides very quick claim review process compared to other companies I have experienced in the past. The adjudicators are very quick to review and approve.

The UI and UX is very well maintained Review collected by and hosted on G2.com.

What do you dislike about Humi by Employment Hero?

I have not experienced anything negative with Humi. I would like to a carry-over balance year to year but this is to do more with my organization rather than Humi. Review collected by and hosted on G2.com.

Response from Jessica Johnston of Humi by Employment Hero

edit

Thanks for the great review! We're glad to hear that the process has been quick and easy to use.

UH

Verified User in Higher Education

Small-Business (50 or fewer emp.)

4/22/2025

"User friendly and speedy process"

5/5

What do you like best about Humi by Employment Hero?

Doing expenses is always a pain. Humi has a great user workflow which allows you to easily add your expenses and has a very quick turn around on processing the request. Any additional questions can easily be answered through their support. They offer a number of different accounts which can be customized by each org as well. Review collected by and hosted on G2.com.

What do you dislike about Humi by Employment Hero?

Everything has been very smooth. Easy to navigate Review collected by and hosted on G2.com.

Response from Jessica Johnston of Humi by Employment Hero

edit

Thanks for the great review! We're glad to hear that you've had a smooth experience overall.

TY

Tyler Y.

Co-Founder

Small-Business (50 or fewer emp.)

7/16/2024

"Great UX, simplified HR and Payroll"

4.5/5

What do you like best about Humi by Employment Hero?

The user experience of using the platform is so straight forward and intuitive which gives me peace of mind as a small business owner. It also makes on-boarding quick for new employees without endless training. Review collected by and hosted on G2.com.

What do you dislike about Humi by Employment Hero?

The price is fair, but I do think that once you start to add a lot of components it starts to get a bit unaffordable for a small business owner. It would be great to have plan options that have an included number of members e.g. 1-5 employees for a basic plan, 5-15 for a medium plan, 15-50 for a large plan and 50+ for an advanced plan. Review collected by and hosted on G2.com.

Response from Stephanie Sulit of Humi by Employment Hero

edit

Hi Tyler, we're thrilled that our platform has simplified HR and payroll for your small business. Thank you for your feedback and for taking the time to leave a review!

DL

Darren L.

Executive Director

Small-Business (50 or fewer emp.)

10/15/2024

"Humi: The best small business HR companion"

5/5

What do you like best about Humi by Employment Hero?

Humi has transformed our HR administrative processes. It has cut down on lag time, has improved efficiency, and has greatly improved all of our administrative processes (time off, and payroll in particular). The customer support has been quick, professional, and extremely responsive. When we switched over to the Humi system, it was incredibly easy to implement. Finally, I like having the HR information so easily accessible, as I refer to Humi multiple times each week. Review collected by and hosted on G2.com.

What do you dislike about Humi by Employment Hero?

I don't have any complaints about Humi or the services. Review collected by and hosted on G2.com.

Response from Jessica Johnston of Humi by Employment Hero

edit

Thank you for your review, Darren. We're happy to hear that Humi has improved your HR processes, especially with time off and payroll, and that the implementation was seamless. We look forward to continuing to support your business!

MH

Mark H.

CEO

Small-Business (50 or fewer emp.)

6/14/2024

"Horrible Platform Overpriced And Dishonest"

0.5/5

What do you like best about Humi by Employment Hero?

I like their vacation tracking and employee profile. Review collected by and hosted on G2.com.

What do you dislike about Humi by Employment Hero?

There are so many things to dislike. Humi rolled 3 products into one but never considered a user at all. It is very clear the user workflow is solely designed by engineers who avoid proper infrastructure. It is frequently down Their customer success agents are stoned or stupid or both. Their hello sign integration sucks, you cannot have individual contracts for employees because of field limitations and it is the most confusing workflow. They priced themselves out of the market. They bait and switch the price. Pricing was raised the price per employee by $2 per user during a 3 year contract. There is no live support. Their own support has to meet with you only to have to get back to you. It is perhaps the worst value HRIS you can buy, and I am stuck with it. Review collected by and hosted on G2.com.

Response from Stephanie Sulit of Humi by Employment Hero

edit

Hi Mark,

Thanks for taking the time to provide your feedback. We strive to provide a user-friendly platform and exceptional customer support, and we’re sorry to hear that this hasn’t been your experience.

We updated our pricing last year for the first time since our inception in 2016 to help us continue to invest in our product and customer experience. We recognize changing our prices can affect our customers, and want to make sure we are building the people operations solutions you need.

Please know that your feedback is valuable to us, and these have all been shared with our Product and Customer Support teams. We know that our team has been in contact to help address your challenges, and this feedback helps us improve our product. Thanks again for your review.

AP

Verified User in Primary/Secondary Education

Mid-Market (51-1000 emp.)

4/8/2025

"Humi does what we need"

3.5/5

What do you like best about Humi by Employment Hero?

I like that Humi is very straight forward is how we use it. I've used other organisations HRIS's before, and I found this one much easier to adopt to then other ones. Review collected by and hosted on G2.com.

What do you dislike about Humi by Employment Hero?

I wish the ATS was more robust. I know we could be doing better hiring if it had a lot more to it. Review collected by and hosted on G2.com.

Response from Jessica Johnston of Humi by Employment Hero

edit

Thank you for your review! We’re glad to hear that Humi has been easy to adopt and has helped simplify onboarding and collaboration with your finance team. We appreciate your feedback on the ATS. Thanks for sharing your experience!

UH

Verified User in Higher Education

Small-Business (50 or fewer emp.)

4/14/2025

"Fast and helpful response"

5/5

What do you like best about Humi by Employment Hero?

I appreciated the consistently quick turnaround time with their responses, and my issues were always successfully resolved. Review collected by and hosted on G2.com.

What do you dislike about Humi by Employment Hero?

Nothing on my mind, I was very happy with the service provided. Review collected by and hosted on G2.com.

Response from Jessica Johnston of Humi by Employment Hero

edit

Thank you for the review! We’re so glad to hear our team was able to provide quick and helpful support.

RL

Rose-Marie L.

Conseillère aux ressources humaines

Mid-Market (51-1000 emp.)

11/6/2024

"A good HRIS, but preferably for smaller companies"

3.5/5

What do you like best about Humi by Employment Hero?

The thumbs up

The number of vacation banks we can create

The promotion request

The on/off borading tasks

The contracts / signature / documents. Review collected by and hosted on G2.com.

What do you dislike about Humi by Employment Hero?

The lack of communication with our payroll (EmployeurD)

The reports that are a bit stiff

The fact that the managers can't accept / decline vacation directly through their email

the french translation Review collected by and hosted on G2.com.

Response from Jessica Johnston of Humi by Employment Hero

edit

Thank you for your review, Rose-Marie! We’re glad you value features like vacation banks, document management and onboarding & offboarding.

We appreciate your feedback on payroll, reporting, and French translations. Your insights help us improve, and we look forward to continuing to support your team!