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UN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

7/17/2023

"Humanitru report"

4.5/5

What do you like best about Humanitru?

It's intuitive to use and has a lot of different functions. Love how modular it is so that we can track exactly what we need. Love the daily and weekly insights and the widgets on the homepage to be able to see important updates at a simple glance. Also love how many different data points and campaigns we are able to track and report on. Exporting data is also super easy and helpful Review collected by and hosted on G2.com.

What do you dislike about Humanitru?

Some functions are underdeveloped such as filtering on actions, but can usually still be done through exporting data. Review collected by and hosted on G2.com.

JT

Julianne T.

Small-Business (50 or fewer emp.)

4/18/2023

"We love working with Humanitru! Intuitive streamlined database & wonderful costumer service!"

4.5/5

What do you like best about Humanitru?

We've been working with Humanitru for nearly four years now and we couldn't be happier! As a small nonprofit, managing donors can be quite a time-consuming feat but Humanitru has made it simple from the start. Their software is very user-friendly and customizable for the needs of your organization or company. The best part is their customer service, no matter what they are always there to help with whatever we need, providing a timely response. Review collected by and hosted on G2.com.

What do you dislike about Humanitru?

I wouldn't say we dislike anything about Humanitru. Humanitru is a rapidly growing company that offers frequent software updates with new features. In any instances where we've run into any issues with the software that require troubleshooting, Humanitru is always quick to address any problems that arise. Review collected by and hosted on G2.com.

Response from Beth Brown of Humanitru

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Thank you so much for your wonderful review of Humanitru! We're thrilled to hear that you're finding our platform to be helpful for your organization. We truly appreciate your support and look forward to continuing to work with you to help your nonprofit achieve its goals.

Best regards,

The Humanitru Team

MG

Maria G.

Small-Business (50 or fewer emp.)

7/18/2023

"Robust system with a personal touch"

5/5

What do you like best about Humanitru?

Humanitru is a very flexible system that allows you to easily adapt it to your needs. Customer support is immediate and personable Review collected by and hosted on G2.com.

What do you dislike about Humanitru?

It would be great if it could be integrated with more platforms in particular Benevity and Blackbaud Review collected by and hosted on G2.com.

MC

Michelle C.

Small-Business (50 or fewer emp.)

3/3/2023

"I Get To Speak To A Human!"

5/5

What do you like best about Humanitru?

Our non-profit is in a period of huge growth, and Humanitru has helped get us to the next level. We have received extensive weekly database training with the same Customer Service representative assigned to our account. She has helped us craft the customized reports we need, and we have enjoyed working with her immensely! Review collected by and hosted on G2.com.

What do you dislike about Humanitru?

There is nothing I dislike about Humanitru. Review collected by and hosted on G2.com.

Response from Beth Brown of Humanitru

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We're so glad to hear that your rep from our Customer Success Team has been able to provide you and your organization with valuable support. Our team is truly dedicated to helping our clients succeed, and we're grateful for their hard work and expertise. We're committed to providing exceptional service to all of our clients, and we're honored to have you as a part of our community.

Thank you for your positive review of Humanitru, and for choosing us as your partner in making a difference in the world!

Sincerely,

The Humanitru Team

SE

Sophie E.

Small-Business (50 or fewer emp.)

2/24/2023

"Great insights and wonderful customer service!"

5/5

What do you like best about Humanitru?

The customer service is excellent! I always receive a thorough response with the option to request additional assistance. I also really like the dashboard and insights functions. They are both very helpful in getting a quick picture idea of fundraising. I like how you can toggle between donors, donations, dates, etc. Review collected by and hosted on G2.com.

What do you dislike about Humanitru?

I've had to troubleshoot a little sometimes when creating specific reports. I wish some functions were a little bit more user friendly. Review collected by and hosted on G2.com.

Response from Beth Brown of Humanitru

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Thank you for sharing your positive experience with Humanitru, and for giving a shoutout to our Customer Success Team! We're thrilled that you've found our team to be a valuable resource in supporting your nonprofit organization. At Humanitru, we believe that our Customer Success Team is key to providing exceptional service to our clients, and we're proud to have them on board.

Thanks again for choosing Humanitru as your partner in creating positive change, and for being a part of our community.

Best regards,

The Humanitru Team

VL

Virginia L.

Database Administrator for Development

Small-Business (50 or fewer emp.)

7/21/2023

"Best Customer Service"

5/5

What do you like best about Humanitru?

Customer Service is phenomenal. Our migration was seamless and they set up the software to work best with our needs. Review collected by and hosted on G2.com.

What do you dislike about Humanitru?

None I have found so far, but Humanitru is the first and only development CRM I have used. Review collected by and hosted on G2.com.

AH

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

4/20/2023

"Switching our organization to the Humanitru platform was a great choice!"

4.5/5

What do you like best about Humanitru?

The platform is very user-friendly, has a lot of useful integrations, offers us so many ways to track and manage our donors, and more. The transition went very well, and overall the database has checked off the majority of our department needs. Customer care and support are always just an email or phone call away! Review collected by and hosted on G2.com.

What do you dislike about Humanitru?

There is no built-in donor research tool. New add-ons can be a bit pricey and unattainable for smaller not-for-profits. Overall the database is wonderful, but pulling reports take time to learn and perfect. Review collected by and hosted on G2.com.

What problems is Humanitru solving and how is that benefiting you?

Humanitru helps with tracking our donor gifts, as well as our relationships and cultivation efforts. The integrations for email communication, event management, donation landing pages, and more are all easy to use and cut down on staff time. Pulling reports, tracking campaign progress and tagging various relationships a donor has with the organization are helpful tools, and user-friendly. Review collected by and hosted on G2.com.

Response from Beth Brown of Humanitru

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Thank you so much for sharing your experience with Humanitru! We appreciate the time you took to write a review and provide feedback. It's invaluable to us as we strive to make our platform the best it can be for nonprofits like yours.

Best regards,

The Humanitru team

CP

Verified User in Public Policy

Small-Business (50 or fewer emp.)

4/11/2023

"Powerful database with room to grow"

4.5/5

What do you like best about Humanitru?

Humanitru's most significant upside is it allows you to add all your constituents to the database while only charging for "active" constituents. For organizations with decades of data, accessing all data in one location is a significant value add. Furthermore, Humanitru has similar, competitive features to other well-known CRMs like Bloomerang and Network for Good. Review collected by and hosted on G2.com.

What do you dislike about Humanitru?

Humanitru is an up-and-coming company that works hard to support its customers. However, customization and product support could be improved.

1. Many dashboard components do not work effectively for organizations that maintain donor data for the umbrella organization and fiscal projects.

2. They do not use Zapier for integrations preferring custom integrations. The technical team is not proficient at project management and these custom integrations take much longer to implement and work effectively. Review collected by and hosted on G2.com.

What problems is Humanitru solving and how is that benefiting you?

Humanitru allows the organization to maintain decades of constituent data in one location through an affordable plan and is responsive to customer needs, providing a primary point of contact within the company to support the client throughout the contract, a cost already included within the annual contract. This model varies from other CRM companies, such as Raiser's Edge, which are challenging to reach a live support person, charge for technical support, and litigious when you try to end a contract. Review collected by and hosted on G2.com.

Response from Beth Brown of Humanitru

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Thank you so much for taking the time to leave a review of Humanitru! Your feedback is incredibly valuable to us, and we take it to heart as we continue to develop and enhance the platform. I'm happy to share that we've recently restructured our integrations and onboarding process to improve accuracy and efficiency, and have also added a dedicated project manager to our engineering team. Our product development staff are also exploring new and improved dashboard functions to help organizations like yours achieve more goals and reduce frustration. Keep an eye on your monthly Humanitru Product Spotlight email newsletters to learn when those new functions will launch.

If you have any further suggestions or ideas on how we can better serve nonprofits, please don't hesitate to reach out to us. We're grateful that you chose Humanitru as your data management platform, and we look forward to continuing to work with you in the future!

Best regards,

The Humanitru team

SP

Sharon P.

Small-Business (50 or fewer emp.)

3/3/2023

"Great Customer Service!"

5/5

What do you like best about Humanitru?

The best part of Humanitru for us is the personalized customer service and the quick response time. They have made the learning process so simple. Review collected by and hosted on G2.com.

What do you dislike about Humanitru?

The process of creating reports is a little confusing, only because there are so many options. The team is very patient in helping us create the exact reports we need. Review collected by and hosted on G2.com.

Response from Beth Brown of Humanitru

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We're grateful for your positive review of Humanitru! We strive to provide the best possible experience for our clients, and your feedback helps us to achieve that goal. We're committed to using your input to make continuous improvements to our platform and to better serve the needs of nonprofits like yours.

Thanks for choosing Humanitru as your partner in making a positive impact, and for being a valued member of our community.

Best regards,

The Humanitru Team

HL

Honesty L.

Small-Business (50 or fewer emp.)

5/3/2023

"Great, prompt service"

5/5

What do you like best about Humanitru?

Jody and how quick he is to respond! I love the organization and being able to have all donors in one place. Review collected by and hosted on G2.com.

What do you dislike about Humanitru?

Sometimes there are duplicates, but mostly great. Review collected by and hosted on G2.com.

Response from Beth Brown of Humanitru

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We're thrilled that you have such great things to say about your Customer Success Manager! Client service and support are priorities for all of us here at Humanitru, and it's always helpful to receive feedback that we're hitting the mark. Thanks so much for taking the time to share your experience!

Best regards,

The Humanitru Team