Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"The Customer Service is the Best Part of All"
5/5
What do you like best about Humanitru?

The eexcellent, responsive customer service Review collected by and hosted on G2.com.

What do you dislike about Humanitru?

I honestly have not found anything that I disliked. Review collected by and hosted on G2.com.

Response from Beth Brown of Humanitru
Edit edit

We're delighted to hear that you've had a positive experience with our Customer Success Team! At Humanitru, we believe that our clients' success is our success, and we're proud to have a team of experts dedicated to supporting you every step of the way. Thank you for your positive review, and for being a part of our community of nonprofits making a difference in the world.

Best regards,

The Humanitru Team

Noelle J.
NJ
Noelle J.
Small-Business (50 or fewer emp.)
"Great platform for our nonprofit needs"
4.5/5
What do you like best about Humanitru?

Easy to use, great customer service..... Review collected by and hosted on G2.com.

What do you dislike about Humanitru?

We don't use or need all the features..... Review collected by and hosted on G2.com.

Bianca R.
BR
Bianca R.
Website/Application Specialist
Small-Business (50 or fewer emp.)
"Jody and his team is great!"
5/5
What do you like best about Humanitru?

I appreciate all the training, the quick response, and the professional communication of Jody McCord and his team. Review collected by and hosted on G2.com.

What do you dislike about Humanitru?

I think the website portals could be a bit more user friendly. Review collected by and hosted on G2.com.

JC
Janalyn C.
Mid-Market (51-1000 emp.)
"Great platform for financial campaigns, harder to use as a regular database"
3/5
What do you like best about Humanitru?

Ease of searching for individual profiles, tracking contributions Review collected by and hosted on G2.com.

What do you dislike about Humanitru?

Very difficult to track monthly hours or create lists that capture all but only the needed profiles.

Confusion about tags/campaigns

Entering monthly attendance Review collected by and hosted on G2.com.

Response from Beth Brown of Humanitru
Edit edit

Hi Janalyn, thanks so much for taking the time to provide your feedback. I wanted to share some good news: Humanitru does have the ability to track and report on the volunteer data that you're hoping to capture! Your Customer Success Manager will be in touch to schedule a training session with you to demonstrate those functions, as well as tags and campaigns, and the reporting steps for each. Again, we appreciate your review and hope that we can help make these tasks easier for you in the future!

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Wonderful customer service, always there when you need them!"
4/5
What do you like best about Humanitru?

Humanitru has great options for non-profits to manage their databases. The promptness and completeness of their support/assistance when help is needed is highly valuable! Review collected by and hosted on G2.com.

What do you dislike about Humanitru?

I would love to see Humanitru have more comprehensive options for grant management in the future. Review collected by and hosted on G2.com.

AC
Aliyah C.
Small-Business (50 or fewer emp.)
"Great choice for non-profits"
5/5
What do you like best about Humanitru?

All of our donor data is centralized and organized, there are many different filters to make advanced searches and find information quickly, and the customer service is great; Jody always gets back to us within a few hours and works closely with us to solve any problems. We use Humanitru every single day. Review collected by and hosted on G2.com.

What do you dislike about Humanitru?

Humanitru could be better about recognizing and fixing error like duplicates, misspellings, etc Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"It's a glorified spreadsheet"
1.5/5
What do you like best about Humanitru?

That it links to text and email keeping an accurate record. Review collected by and hosted on G2.com.

What do you dislike about Humanitru?

It's always going down and the interface is not at all user friendly. Review collected by and hosted on G2.com.

Response from Beth Brown of Humanitru
Edit edit

Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience hasn’t met your expectations, and we completely understand how frustrating that can be. Your success is our top priority, and we're committed to addressing any concerns you might have.

We’re surprised by your comments, especially since Humanitru is recognized for its powerful automation tools, seamless integrations, and robust reporting capabilities. However, we want to make sure we’re addressing the heart of your concerns. It seems there may be some confusion around certain features and the depth of engagement activity that you're able to access, and we would like to help with any training you may need to use the system to its fullest potential!

Additionally, with an uptime greater than 99%, we also want to ensure that system outages aren’t being confused with our fraud protection measures. These are safeguards that prevent your organization from incurring fees or penalties from malicious attacks, and while these might seem like interruptions, they’re completely within your control to reset.

Because your review was left anonymously, we weren’t able to connect with you directly to dive deeper into your experience, but we’re eager to help resolve any issues you may be having. We’d love for you to reach out to your dedicated Customer Success Manager (CSM), who is here to offer personalized support. Our CSMs work one-on-one with clients at no extra cost, and we regularly create tailored success plans to help clients fully leverage the platform’s potential.

Please don’t hesitate to contact us, and we’d be more than happy to arrange a time to meet and address your concerns. Your feedback is invaluable, and we’re here to help in any way we can.

Warm regards,

The Humanitru Team

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Good platform for non-profits"
4.5/5
What do you like best about Humanitru?

The team at Humanitru is responsive. It never takes very long to get a response. Review collected by and hosted on G2.com.

What do you dislike about Humanitru?

It is expensive but it has a lot of different integrations. Review collected by and hosted on G2.com.

Verified User in Fine Art
AF
Verified User in Fine Art
Small-Business (50 or fewer emp.)
"Great tool for donor and volunteer management"
4/5
What do you like best about Humanitru?

The Humanitru team has been helpful and efficient in helping us transition to the platform for our CRM needs. The Evergreen event & volunteer management system is great for tracking registrations and keeping us organized as we run many programs at the same time. Review collected by and hosted on G2.com.

What do you dislike about Humanitru?

The terminology on the form that's used to create volunteer events on Evergreen can be confusing to start out. I recruit volunteers to work recurring weekly shifts at my program, and there isn't really a way for them to opt into that kind of scheduling. So at the moment, I either have to create a separate event in Evergreen for each volunteer shift (which is a lot), or ask people to sign up for a one-time shift and then communicate outside of the platform about their recurring availability. I'd appreciate any future updates on that front! Review collected by and hosted on G2.com.

Michaux H.
MH
Michaux H.
Small-Business (50 or fewer emp.)
"Truly amazing customer service, robust CRM with many integration capabilities"
5/5
What do you like best about Humanitru?

There are real, knowledgable, helpful people on the other end of the phone or email when you have a question or need a tutorial shared. Review collected by and hosted on G2.com.

What do you dislike about Humanitru?

Sometimes it can be hard to find the particular steps to enact a work flow you need to run to get the data you are looking for, but support is always there to guide you. Review collected by and hosted on G2.com.