Laurie  S.
LS
Laurie S.
administrative assistant
Small-Business (50 or fewer emp.)
"The best CUSTOMER SERVICE!"
5/5
What do you like best about Humanitru?

Humantru is very user-friendly, and the customer support is the best. In the rare instances I can not find what I need in the help center, the support team responds with detailed step-by-step directions almost immediately. Review collected by and hosted on G2.com.

What do you dislike about Humanitru?

There is nothing I dislike about the CRM Review collected by and hosted on G2.com.

Response from Beth Brown of Humanitru

We're thrilled to hear that our Customer Success Team has been able to provide your organization with valuable support and guidance! They are passionate about helping our clients succeed, and we're grateful for their hard work and expertise. We're committed to providing exceptional service to all of our clients, and we're honored to have you as a part of our community.

Thank you for your positive review of Humanitru, and for choosing us as your partner in creating positive change.

Best regards,

The Humanitru Team

Ian Y.
IY
Ian Y.
Program Assistant
Small-Business (50 or fewer emp.)
"My Experience with Humanitru"
5/5
What do you like best about Humanitru?

What I like most about Humanitru is that it's simple and easy to understand. Review collected by and hosted on G2.com.

What do you dislike about Humanitru?

The downside of using Humanitru is sometimes it can run really slow despite having a high speed internet connection. Review collected by and hosted on G2.com.

Response from Beth Brown of Humanitru

Thank you for your feedback! We appreciate your positive comments about the simplicity and clarity of Humanitru, especially as one of our primary goals is that your organization's data is its most powerful and accessible tool to use in fundraising and stewardship.

We understand the frustration of slow performance and would love to know more about the conditions in which you're experiencing this. Your Customer Success Manager will be reaching out to you shortly for details, and your input is truly appreciated!

Kindest regards,

The Humanitru Team

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Humanitru has allowed the non-profit organization I work within to"
4/5
What do you like best about Humanitru?

Humanitru allows for an in depth collection of data of the users of an organization. The features of seeing when users have been sent an email, opened an email and clicked an email has been extremely helpful in identifying engagement within our organization. Humanitru's customer support has been extremely helpful in answering questions, speedy responses and providing insight into how to best utilize available features. In this organization, we frequently use Humanitru and have it connected to other platforms to best engage our audiences and collect data. Review collected by and hosted on G2.com.

What do you dislike about Humanitru?

At times, Humanitru can be difficult to navigate and use, due to limited access on account type and having to have an overhead Humanitru team member to grant access, approve or make a page public. Our organization as had difficult being able to implement and utilize all of the available features that Humanitru has to offer. Specifically within the volunteer portal and sign ups. Review collected by and hosted on G2.com.

Chris B.
CB
Chris B.
Small-Business (50 or fewer emp.)
"Been here since the beginning"
5/5
What do you like best about Humanitru?

I am one of Humanitru's first customers. The thing I liked the best about Humanitru is their accessibility and willingness to listen. When there was somthing that did not work, they responded withing the business day. If there was something that needed to be added to the site, they added it. If there was a question about how to get a report, they sent me a video. I have used other CRM with other nonprofits and it took weeks to get a response and sometimes and never heard back. Bottom line, they are there when you need them. That's what sets Humanitru apart from the others. They know your name and you know who you can reach out to if you need them. Review collected by and hosted on G2.com.

What do you dislike about Humanitru?

To be honest, I cannot say I have a dislike. I have worked with many other CRM's and this is by far the best experience I have had. Review collected by and hosted on G2.com.

Jennifer K.
JK
Jennifer K.
Executive Director
Small-Business (50 or fewer emp.)
"Humanitru streamlines Donor Management"
4.5/5
What do you like best about Humanitru?

I love the ease of setting up events and the ability to integrate ticket sales, silent auctions, and attendance into the database. Customer service is very reponsive and quick to add upgrades to make the user experience even better. It is simple to add or delete users as the organization grows and changes and there is a lot of flexibility in the ways that the system can be utilized. Review collected by and hosted on G2.com.

What do you dislike about Humanitru?

It does take some time to learn how to use all the features and to customize the system to capture all of the information important to your organization. I wish I had carved out more time at the beginning to set it all up for my organization. Review collected by and hosted on G2.com.

Sue C.
SC
Sue C.
Mid-Market (51-1000 emp.)
"User Friendly- First Time Uuser"
4.5/5
What do you like best about Humanitru?

It is user friendly. I am new to my position and came in not knowing anything about Humanitru, yet I have learned to navigate it fairly easily. I know I still have more to learn, but with the ease of the system, I feel confident that I will learn it quickly. Review collected by and hosted on G2.com.

What do you dislike about Humanitru?

I cannot say that I have any dislikes at this point in time. Once again, I am new to the system but have had no issues learning the basics. Review collected by and hosted on G2.com.

Verified User in Environmental Services
UE
Verified User in Environmental Services
Mid-Market (51-1000 emp.)
"One stop shop"
4.5/5
What do you like best about Humanitru?

It holds everything we need in one place and integrates well with other apps Review collected by and hosted on G2.com.

What do you dislike about Humanitru?

Can be difficult to organize information at first, if some information isn't organized when it's put in, it can be hard to do after the fact Review collected by and hosted on G2.com.

Lashawna G.
LG
Lashawna G.
Small-Business (50 or fewer emp.)
"They are the best and will always help out with any of your needs."
5/5
What do you like best about Humanitru?

The most helpful thing about Humanitru is whenever I need to know who has donated to our organization, they always sends me an email to let us know who has been donating. It has a broad range of different features that we utilize every day of the week. Review collected by and hosted on G2.com.

What do you dislike about Humanitru?

Our organization doesnt really have any downsides. They are great Review collected by and hosted on G2.com.

Andrew K.
AK
Andrew K.
Small-Business (50 or fewer emp.)
"Humanitru and a Small Museum"
5/5
What do you like best about Humanitru?

A very comprehensive database software at an affordable price (I like the constituents model instead of per record). We want to make everyone. Customer service is superb and staff is very helpful. We use this all the time to manage our data. Integration with QuickBooks and MailChimp is also great. Review collected by and hosted on G2.com.

What do you dislike about Humanitru?

Nothing huge. there are a bunch of little things here and there but some of those features have been added. I also wish Evergreen was more customizable. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Humanitru Review"
5/5
What do you like best about Humanitru?

Humanitru has been extremely helpful as a non profit navigating the space in the giving field. What we love the nost about this platform is the customer service and support that we are able to recieve when we need it. The paltform is easy to use and track our donors. Humanitru is even able to help us outsidie of the database with a platform to actually host fundraisers and campaigns. Review collected by and hosted on G2.com.

What do you dislike about Humanitru?

I have not run into any negative aspects of the platforrm Review collected by and hosted on G2.com.