It’s great at automatically identifying known bots and classifying them. The support team is excellent at responding and is always open to suggestions on how to improve the product. It regularly protects our services, and we use it in combination with our WAF service.

We also raise support cases regularly, often to get more detail on why something was or wasn’t blocked, and the team always responds promptly. They have been open to adapting to our ways of working consistently to best support wider teams. Review collected by and hosted on G2.com.

Sometimes, because the service feels like a bit of a black box, it can be difficult to pass information along and make sure the right traffic is allowed. While we can allowlist a HUMAN bot, we still can’t easily see which IPs are relevant. Review collected by and hosted on G2.com.

Amazing support team to assist with deployments, upgrades, and policy modifications. Review collected by and hosted on G2.com.

If configuring other tools with IAC, HUMAN Bot Defender still lacks support for that. All things must be configured through UI which has its drawbacks. This tool can also feel like a black box as many detections are implemented by the HUMAN team and operators have limited visibility. Review collected by and hosted on G2.com.

Ease of installing for Cloud infrastructure was stellar - it look less than a day and was quite simple as the documentation is set up well. Customer support is super helpful and our account management is always looking for ways to help. Once setup, integrating with our existing reporting stack was a breeze. It continues to be a perfect balance of advanced bot protection without damaging site performance. Review collected by and hosted on G2.com.

The administration dashboard leaves a lot to be desired. It would benefit from a reorganization that makes configuration easier and more intuitive. At times, it’s difficult to tell which environment you’re working in and where specific settings are located. More recently, as we’ve been protected against more and more bot attacks, we’d also like better visibility into when these events occur. Having clearer insights and a true alerting mechanism would be a big improvement. Review collected by and hosted on G2.com.

HUMAN has helped us protect our sites from a lot of bots and programmatic scrapers, and they continue to deliver new features that are very useful to us in many ways. The UI/UX is fantastic to use, and they’re continuously working on improvements as well. The SSO integration with Okta for authentication and authorization is pretty good. The HUMAN enforcer that sits in our platform processes requests very quickly, which helps with site performance for us. Overall, I believe it’s a great ROI for our org.

The support team is the best. They’re very understanding, willing to help with any kind of assistance we need, and they truly provide 24/7 support for any cases. Their latest work on traffic analysis and bot analysis with AI has been very helpful for dashboard creation and for flagging things we might otherwise miss with the naked eye. Review collected by and hosted on G2.com.

Nothing to dislike, we are growing together in the bot defending field and working with them to improve both the products. The HUMAN team is very friendly and open to any kind of suggestion from us. Review collected by and hosted on G2.com.

Human has a managed service that has been very helpful to us in identifying and blocking bots, and also in managing false positives.

Our development teams can easily integrate new services to ensure they are protected.

It is helpful also in DDoS attacks where some requests that evade our anti-DDoS solution are blocked by Human Bot Defender.

It allows creating custom rules that can be very tailored and they can be updated via API to easily keep lists updated, for example of company IPs.

The new capabilities we are testing around PreCheck and AI traffic identification seem very promising. Review collected by and hosted on G2.com.

The dashboard can be a bit slow and there is only data for the last 2 weeks.

Due to the huge amount of data it is not feasible to send into our SIEM to keep a longer view.

More flexibility in the filters would be great :) Review collected by and hosted on G2.com.

The pre-sales and onboarding team were really helpful in setting up the platform with the specific use cases in mind. While we initially looked at this solution as a bot protection solution to solve a consistent fare scraping issue, it quickly became a core security tool in preventing cyber attacks focusing on our website originating from bots. The customer support is also very helpful in helping us fine tune the system. Review collected by and hosted on G2.com.

The costs for the solution were high as they are based on web traffic. Review collected by and hosted on G2.com.

The product collects advanced signals to better detect bots and other malicious actors.

The challenges are low-friction for our users, and we like that they’re customizable to match our branding. This gives customers confidence that the challenge is related to our apps.

Web integrations and implementations are quick and easy, so you can start getting insights from day one.

The data in the portal is easy to consume, which helps our entire team use it effectively—from analysts up to senior management. HUMAN has continued to invest in UI enhancements, providing greater detail around the attacks happening in our environment.

We also find the 24/7 support via Slack very helpful. Support is quick and transparent, and it’s easy to update cases in real time.

We have seen continued investment in new features that help better detect and mitigate attacks. Review collected by and hosted on G2.com.

We’ve found that some mobile integrations can be time-consuming and require thorough testing to make sure every component is working correctly before rolling out to app stores. In our experience, this is true for any bot tool that relies on an SDK for integration.

We’d also like to see stronger out-of-the-box efficacy when it comes to detections. Some tuning is needed before moving the tool into mitigation to deliver the best customer experience. It’s important to monitor for attack traffic and share any insights with HUMAN so they can add additional detections. Review collected by and hosted on G2.com.

HUMAN Bot Defender delivers highly effective anti-bot protection for our critical endpoints.

The HUMAN SOC team provides swift and timely responses. With proper integration, it minimizes operational efforts on the cutomer end. Review collected by and hosted on G2.com.

Integration with our application has a bit of a learning curve.

The analyzer query loading is taking a bit long. Review collected by and hosted on G2.com.

It works a lot better than many bundled solutions that are part of the CDN offerings. Ease of use and for us the biggest thing for me is the actual live help via Slack. Review collected by and hosted on G2.com.

A bit pricey but understandable as it really does a good job. Review collected by and hosted on G2.com.

I really like that it’s pretty much maintenance-free. It also offers solid analysis and useful tools for monitoring suspected or blocked bots. Support from the Human team via Slack is a big plus, too. The dashboards keep improving, and the additional data is great to have when investigating traffic. Review collected by and hosted on G2.com.

There isn’t much to dislike. I handled the initial integration on Salesforce Commerce Cloud, and I’d say it’s a straightforward, easy-to-use product. From a DevOps standpoint, it would be helpful to have more alerting options, or additional ways to set up rules to identify malicious users, so we can respond more quickly when incidents occur. Review collected by and hosted on G2.com.