Human Interest was very easy to work with. As a small business setting up a new 401k plan, they walked me through every step of the implementation process. They integrate seamlessly with our payroll and check all the boxes when it comes to administration and compliance. The setup was quick and straightforward, and the price was great, too. Review collected by and hosted on G2.com.

Contributions into the 401k from payroll deductions takes a few days. Review collected by and hosted on G2.com.

They are hugely responsive when being emailed, and when we were setting up they were very good at explaining the process, what things meant, and overall just very communicative. Review collected by and hosted on G2.com.

I haven't found anything yet - with previous bad experiences of other places, we haven't had anything like that and Human Interest have been great so far! Review collected by and hosted on G2.com.

I really appreciate how Human Interest provides a super easy and intuitive way to create a 401k plan structure for our employees. The dashboard is easy to understand for both users and admins, which simplifies the process and takes away some of the headache for our small business. I can quickly glance at the dashboard to understand what's happening and how much our company is contributing each time. I also found the initial setup to be super easy, as we managed to do it in one cofounder meeting in under an hour. Review collected by and hosted on G2.com.

didn't really have anything that I disliked Review collected by and hosted on G2.com.

The set up was relatively easy and straightforward. Accessing the site is also pretty easy Review collected by and hosted on G2.com.

It is harder than I expected to speak with a human. When I do get through the person I speak with (who is always very nice) doesn't always know the answer. They tend to provide an answer anyway and twice that person has had to email me back to correct the answer they provided. Review collected by and hosted on G2.com.

The platform is highly user-friendly and intuitive. I appreciate its hands-off approach, particularly the automation of the 401(k) plan, which simplifies administration and improves overall efficiency. Review collected by and hosted on G2.com.

I have been disappointed with the level of support provided after the initial 401(k) plan setup. As an employer, I have experienced delays of several days without receiving a response. When a response is eventually provided, it often involves scheduling additional time rather than addressing the issue directly. The support process does not feel particularly hands-on or proactive.

Currently, I am attempting to resolve what could be a significant misallocation of funds. Despite submitting all requested information promptly, it has been over a week without any meaningful update. This lack of timely communication and resolution has been frustrating. Review collected by and hosted on G2.com.

Their integration with Rippling made our 401k program super easy and user friendly Review collected by and hosted on G2.com.

The invitation email to my employees was a little misleading. Once you click the link, you are opted in to the 401k, even if you don't want to. You can set your contributions to 0%, but as an employer, we are still being charged for that seat. To opt out, it is listed in the email in smaller print and was very misleading as every employee went in and accepted and then set their contribution to 0. Human Interest did go in and deactivate those users, but it took some back and forth Review collected by and hosted on G2.com.

I like that Human Interest is really focused on the small business market, which aligns with my focus. It offers small businesses with under 100 employees a simple but straightforward and powerful retirement plan. This is necessary in California and I think it's a good idea for other areas too. The initial setup was very easy and straightforward, and it coordinates well with the payroll system my client uses. Review collected by and hosted on G2.com.

I think having an administrator apart frm the CEOOwner is important. Initally I was getting more information than I needed, better than not enough information. Review collected by and hosted on G2.com.

Human Interest handles our company 401k for our employees, and it's finally working like intended. It operates routinely for every pay period, which means it's doing its job adequately. Review collected by and hosted on G2.com.

I had a tough time getting signed up this year. It was not easy initially, though it's working fine now. The customer service could really use a big improvement. I tried to get clarity on an issue and escalate it, but it just sat there unresolved until we had to put an ACH block on our account. Something that could've taken 3 minutes took weeks with no solution. Having a direct phone number or email available on the portal would help, so you don't have to hunt for someone to help. The setup wasn't great either because it defaults you in and changing anything is such a hassle. Review collected by and hosted on G2.com.

I use Human Interest as a 401k provider and I really appreciate its modern technology and user-friendly interface. It's educational for employees who don't really have financial knowledge, breaking down contributions and different assets in a way that makes sense to those who aren't educated on 401k, Roth, or other ways to diversify portfolios. I also like the automation connected through Rippling, and the integration makes it easy to access. Reporting has been easy, and the initial setup of Human Interest was very easy. Review collected by and hosted on G2.com.

Customer service could be a bit better because even though you have a dedicated account person, you usually have to just email support and wait for someone to get back to you - not always your account manager. Review collected by and hosted on G2.com.

Website is easy to understand and navigate for both employees and administrators. Fees were low, and the customer service is outstanding. Review collected by and hosted on G2.com.

We have had some minor problems with former employee rollovers being processed correctly, but Human Interest worked with us to remedy these situations. There are some small details about integration with our HRIS/Payroll program that I would change. Review collected by and hosted on G2.com.