I like the dashboard; it's really nice. People usually answer pretty quick if I need something. The setup was actually amazing. I had Human Interest with a previous employer, and that's why I chose it for my own business. Review collected by and hosted on G2.com.

I don't really like that I can't easily make an extra payment on our 401(k) loan. It was a little bit stressful, and not really easy to figure out how to do it. When I reached out, I was told it would be added at the end, but it would have been nice to know that beforehand. It wasn't really clear to me how I could pay or not pay an extra loan payment. Review collected by and hosted on G2.com.

Transitioning from our previous 401k provider was so easy! Review collected by and hosted on G2.com.

Lack of dedicated customer support and challenging to toggle back and forth between Review collected by and hosted on G2.com.

I like that Human Interest consolidates all of our accounts in one area, making it easy for employees to change contributions, select investments, and manage their own money. I appreciate the excellent people at Human Interest who are friendly and responsive. A call or email always gets a quick reply, with no waiting or being redirected to another department or 800 number, so we always get fast results. The initial setup was fast and flawless, and I am completely and 100% satisfied with the service. Review collected by and hosted on G2.com.

I literally have zero complaints. Satisfied customer here! Review collected by and hosted on G2.com.

I like Human Interest for having a reliable 401k with a simple, easy-to-use platform. I appreciate that it is simple to use and the ease in being able to update information. The initial setup was fairly easy and was done in a day. Review collected by and hosted on G2.com.

I think Human Interest could improve on providing more detailed descriptions on how to handle rebates and offering reminders. The information about rebates and related aspects isn't as clear or comprehensive as I'd like. Review collected by and hosted on G2.com.

I like the ease and use of Human Interest's systems and their outstanding customer service. The initial setup was amazing, and once I figured out the conflict between business owner and personal employee profiles, the rest was a piece of cake and super explanatory. The team was amazing and answered every question I had, even ones I didn't know I had. Review collected by and hosted on G2.com.

Having faster file feeds that flow into payroll quicker. Right now, it takes a little while once an employee makes a contribution update. It takes a while before it actually flows into our payroll system, Gusto. Which then causes additional problems because now I have to wait for those changes to come through or I have to call in and ask for them to push the file feed faster so that I can get payroll processed. Review collected by and hosted on G2.com.

I like that Human Interest makes it easy for my employees to change their enrollments and view their accounts. It simplifies these processes because they do not have to reach out to me to ask how to do these tasks; they can easily access it themselves. Review collected by and hosted on G2.com.

I have had issues with communication with support. There have been weird glitches, I have been given conflicting information from different support members, and it was difficult to get started. I am hoping those issues resolve as our account settles. Review collected by and hosted on G2.com.

I like the integration with the payroll system because it means I don't have to do additional work with new employees that are hired. The initial setup was easy too, as you guys have API access to benefits or TriNet, which really simplifies things. Review collected by and hosted on G2.com.

I would ideally like to have my employees be automatically set up in Roth instead of the standard retirement accounts. I believe people that are part-time should not be qualified or if they're working less than the five hundred hours, for a nonprofit, they shouldn't be included in those programs. I've seen that occur with some employees who are now it'd be mean for me to pull back that benefit on a part-timer, but they should never have been set up in the first place. Review collected by and hosted on G2.com.

I use Human Interest for our company's 401k plan, and they've made it easy to start a 401k program for our employees. I appreciated the simple onboarding process, and they have always been responsive with expert advice whenever we've had questions. They answered all our technical questions and provided hands-on help while setting things up for our employees, which was crucial since it was our first time setting up a 401k plan. Additionally, their connection to our Gusto account makes payroll and contributions seamless each month. Review collected by and hosted on G2.com.

Some documentation is complicated and hard to understand, this is likely a financial requirement for 401k plan documentation but they've helped explain as needed. Review collected by and hosted on G2.com.

I like Human Interest's seamless and easy to use interface, which makes it straightforward to understand how to contribute. Compared to the previous service I used, which was convoluted and confusing, Human Interest is a breath of fresh air. I also appreciated the setup process; it was really easy as my payroll service connected me with them, and an actual person walked me through how to get the account set up, ensuring the asset transfer from my old 401(k) provider to the new one was pretty seamless. I never felt in over my head. Additionally, I've liked how intuitive the user interface is, and since I haven't had any issues so far, I've really liked the service. Review collected by and hosted on G2.com.

N/A Review collected by and hosted on G2.com.

I like Human Interest because it's incredibly simple to set up and manage. As a busy business owner, I don't have the time for complex setups, and with Human Interest, I could do everything online without needing to talk to anyone. The integration with Gusto, our payroll provider, made the setup even easier. The fact that I can easily log in, check my portfolio's performance, and make adjustments quickly is great. I'm also really happy with the portfolio's current performance, seeing around 20% returns. I appreciate that I can choose between aggressive or conservative investment options, and Human Interest will automatically adjust my investments. Overall, it’s very easy to use, and you don’t need a lot of financial background to understand it. Review collected by and hosted on G2.com.

My biggest complaint with Human Interest is the price. We're a small company with only three employees currently enrolled in the plan. The fact that we have to pay a set base amount every month no matter the size of our company isn't ideal because it almost penalizes smaller companies with fewer employees as we're not able to spread that base monthly cost across the entire team. That's the only negative thing I have about Human Interest right now. Review collected by and hosted on G2.com.