MT
Matthew T.
NOC Engineer
Mid-Market (51-1000 emp.)
"Intuitive Interface and Houdini AI That Refines Documents Effortlessly"
5/5
What do you like best about Hudu?

I am a big fan of the intuitive interface and ease of navigating between clients and assets. The huidini AI has also been great for refining documents. 10/10 Review collected by and hosted on G2.com.

What do you dislike about Hudu?

There have been some minor performance issues but other than that, nothing. Review collected by and hosted on G2.com.

Anthony L.
AL
Anthony L.
Owner
Small-Business (50 or fewer emp.)
"Centralized Client Management Made Effortless"
5/5
What do you like best about Hudu?

I like using Hudu for client information, including notes, passwords, and configurations. It makes my life easier by centralizing all my client data in one place. I really appreciate the ease of access and the ability to share with team members, which was a hassle before when everything was scattered and required multiple logins. The initial setup was very easy, and our assistant was able to input everything. I also feel confident recommending Hudu to others. Review collected by and hosted on G2.com.

What do you dislike about Hudu?

I guess it would be nice if it could integrate with RepairShopr. Review collected by and hosted on G2.com.

Tim K.
TK
Tim K.
"Enhanced Security and Efficiency for MSPs"
5/5
What do you like best about Hudu?

I like that Hudu is safe and secure. I appreciate that it’s accessible through an app on my phone, which adds to its convenience. I also like that I can share certain parts with third parties that might need to gain access to systems. Previously, I had to use a centralized notepad to copy and paste credentials into emails or share them on WhatsApp, but now I have a safe, encrypted way for people to access the information they need. Review collected by and hosted on G2.com.

What do you dislike about Hudu?

I feel that having a Hudu extension in the browser would be good to inject passwords. Review collected by and hosted on G2.com.

Deja P.
DP
Deja P.
Customer Success Manager
Small-Business (50 or fewer emp.)
"All-in-One Solution for MSP Management"
5/5
What do you like best about Hudu?

I like how Hudu offers all of the company information and passwords in a more simplified way, so I don't have to go searching for it. I also appreciate that there's an app for when I'm in the field, allowing me to have all the information right in my hands! Review collected by and hosted on G2.com.

What do you dislike about Hudu?

Nothing Review collected by and hosted on G2.com.

Thomas R.
TR
Thomas R.
Technical Consultant
Small-Business (50 or fewer emp.)
"Hudu: Reliable, User-Centric, and Cost-Effective"
5/5
What do you like best about Hudu?

I really appreciate how Hudu's company listens to users and continues adding features that are requested by the community. The platform is really stable, which is crucial for us as an MSP documenting IT for our customers. The flexible assets in Hudu are also a huge plus, as they are useful for documenting a variety of customer systems. Also, the initial setup of Hudu is very easy and straightforward, especially for someone who has used other documentation platforms before. Review collected by and hosted on G2.com.

What do you dislike about Hudu?

The API doesn't have feature parity with the UI, making some tasks impossible to automate. Some features feel half-baked, or never fully realized, like Workflows which only have one possible action right now: Add flag. Review collected by and hosted on G2.com.

David P.
DP
David P.
President/Owner
Information Technology and Services
Small-Business (50 or fewer emp.)
"A Cost-Effective, User-Friendly Documentation Hub"
4.5/5
What do you like best about Hudu?

I like the ease of use of Hudu, and the pricing couldn't be better, even though, of course, free would be amazing, but that's not realistic. I appreciate the convenience and the fact that we're able to use it across multiple users. Also, Hudu integrates with our PSA RMM and various other IT tools, which is one of the great things about it as it kind of integrates everywhere. Review collected by and hosted on G2.com.

What do you dislike about Hudu?

I have a tough time sometimes with the way the search works. Also, the way the menu system is initially configured. We've put some work into customizing it ourselves. Review collected by and hosted on G2.com.

BL
Bryan L.
"Easy to Integrate, Full Features at a Competitive Price"
5/5
What do you like best about Hudu?

I really appreciate the flexibility that Hudu offers with its minimum user requirement set at one, compared to competitors who require a much higher number. This allows our team to integrate the product easily without unnecessary additional costs. The price offered by Hudu is also very attractive, providing excellent value for its features. I like that the set of features is complete, we are never left without the tools we need to accomplish our tasks. The initial installation of Hudu was super easy, which allowed our team to start using it quickly without complications. Moreover, Hudu integrates perfectly with Datto RMM and Autotask PSA, allowing us to maintain a smooth and efficient workflow. Review collected by and hosted on G2.com.

What do you dislike about Hudu?

Nothing special Review collected by and hosted on G2.com.

Response from Natalie Isbell of Hudu

Hi Bryan! Thanks for the feedback, we're so glad to hear you're enjoying Hudu!

MJ
Matt J.
Director of Information Technology
Mid-Market (51-1000 emp.)
"Effortless Security and Versatile Documentation in One Platform"
4.5/5
What do you like best about Hudu?

The platform is easy to use and offers an unlimited range of documentation variables. It also serves as a more secure replacement for browser-saved passwords. Additionally, the browser plugin is very useful and even allows for screen captures. The fact that it integrates with DUO MFA to ensure safe, secure logins. Review collected by and hosted on G2.com.

What do you dislike about Hudu?

The process area needs a little work. It's kind of clunky to setup. Review collected by and hosted on G2.com.

Luke V.
LV
Luke V.
"Ease of Use with Room for Better Integrations"
4/5
What do you like best about Hudu?

I like the ease of use and the way Hudu makes finding information straightforward. The custom assets and the ability to link to other items, when set up correctly, make it incredibly easy to access the information I need. I also really appreciate the capability for custom fields and assets, which greatly helps with recording information. The initial setup was easy, which is always a bonus. Review collected by and hosted on G2.com.

What do you dislike about Hudu?

Integration with Syncro - would be great if it pulled a lot more information or integrated better. Use of AI could be better implemented and included in the subscription cost as a default. Review collected by and hosted on G2.com.

Response from Natalie Isbell of Hudu

Thank you for the review, Luke! We love hearing feedback on integrations and AI within the platform - and encourage you to leave these requests on https://feedback.hudu.com for the best visibility.

Martin S.
MS
Martin S.
Automation Team Lead
Small-Business (50 or fewer emp.)
"Effortless Password Management with Stellar Support"
5/5
What do you like best about Hudu?

I like Hudu for its ease of use and ease of setup, which makes it simple for our team to get started quickly and efficiently. The great dev team behind Hudu really adds to the experience, fostering engagement among our technicians, especially in terms of documentation. These aspects make Hudu extremely valuable to me. Review collected by and hosted on G2.com.

What do you dislike about Hudu?

I think it would be cool to have 'copy' links for URLs in passwords. Also, maybe integrating with Ninja for password copying would be awesome. Review collected by and hosted on G2.com.

Response from Natalie Isbell of Hudu

Thanks for the great review! We appreciate your support.