Hudu is extremely easy to use day to day. The interface is clean, fast, and logical, so engineers can find what they need quickly, even under pressure. Implementation was straightforward, with clear documentation and sensible defaults that allowed us to structure client data properly from the start.

We make extensive use of SSO, and Hudu integrates cleanly into our existing identity and security stack. The flexibility of the platform stands out; assets, relationships, passwords, and documentation can all be tailored to match real-world environments rather than forcing a one-size-fits-all approach. Feature-wise, Hudu strikes a strong balance between depth and usability without becoming bloated. Review collected by and hosted on G2.com.

Some integrations require additional configuration or external tooling rather than being fully native, and certain advanced features benefit from prior planning to get the most value from them. Reporting and automation could be expanded further, but these are areas of evolution rather than fundamental gaps. Review collected by and hosted on G2.com.

I use Hudu as a documentation tool for our MSP, and I really appreciate how it's incredibly simple and customizable. I find it very easy to store client information securely and access it whenever needed. The streamlined integration between our PSA and the documentation tool is fantastic, and I love that I can easily create and share KB articles. The integrations with Ninja RMM, Intune, CIPP, and HaloPSA work really well, making it easy to have all our documentation stored in one place. The initial setup was also very easy. Review collected by and hosted on G2.com.

I would like to see more innovation in Hudu. The product has been static for a while. More integrations, more features, AI agents, and reporting could all be worked on. Review collected by and hosted on G2.com.

I love how easy Hudu is to use, and everything's built with IT teams in mind. The asset relationships feature is super handy, allowing for linking of everything together, which makes sense and saves time when trying to understand how services and systems work together or just to find information quickly. It's very simple to set up, and the authentication integrations were well-documented, so setup was easy. Hudu allows us to store, keep, and access our technical and non-end-user IT information and documentation consistently and organized in a single location rather than scattered through multiple platforms. It prevents us from losing track of important information; everything is now in one place, easy to find, use, and update. Review collected by and hosted on G2.com.

The Microsoft 365 integration could use some filtering, right now it pulls in all users, even disabled ones, which isn't ideal, clutters things up, and makes it harder to search and manage. It'd be awesome if the sync let us filter by user type and status so we don't end up with service accounts or disabled users cluttering things. Having control over what metadata syncs and including things like Entra groups, shared mailboxes, and resources would make the integration way more useful. Also, being able to map synced users and groups into different asset layouts would give us much better structure. Review collected by and hosted on G2.com.

I appreciate that Hudu is actively developed with published roadmaps, and the team is small enough to care about their clients. Our feedback is heard, and they react, which is awesome. I find it super flexible, allowing us to use it in the way that works best for us without being locked into a rigid framework. The API integrations work well and allow us deeper integration with our PSA and RMM toolsets. Also, there's a large supportive community beyond just the Hudu folks that's very helpful. The migration was pretty painless, and setup was a snap with the help of an available script. I absolutely recommend it. Review collected by and hosted on G2.com.

It would be nice if 'out of the box' it had some additional asset layout types that we can setup and learn from. I would think some tighter built-in integration with tools like Domotz would be helpful, but I don't have a specific thing to point at. It's been mostly 'set it and forget it' with some exceptions as we work through new things we want to track and building new layouts to support them. Review collected by and hosted on G2.com.

I rely on Hudu as the main knowledge base repository for all our client's information and our internal processes and procedures documentation. I appreciate its excellent password sharing feature, which is easy to use, very secure, and configurable with additional security settings like onetime use and expirations. I like how all its features work well, and I'm impressed with the amount and frequency of good updates, features, and fixes in their release cycles. The related items feature is great for creating a web of clickable links that allow me to easily navigate between related information with single clicks. I find it dependable, as we use it all day and rarely encounter issues. Its integration with our RMM/PSA tool, SyncroMSP, works well too. Setup was pretty easy for us with the ability to import spreadsheets, which facilitated moving existing client information and our internal knowledge base over. And switching from ITglue to Hudu made us happy right from the start. Review collected by and hosted on G2.com.

There is really not much that comes to mind. It is solid and just does what we need it to do. Review collected by and hosted on G2.com.

I primarily use Hudu for the password manager tools, and some of my favorite features are the OTP when creating a password and how well the integration is when inputting data from other companies, MSPs, and Excel sheet migration. Some of my favorite aspects of Hudu are the customization on the dashboard, which makes it convenient to have one place to find links for recent uses or statistics quickly, and we can review month to month. It helps me by having my favorite passwords and assets accessible when needed without having to go through the company to find them. Also, using and maintaining the expiring-soon tab helps our techs stay on top of password renewals. The initial setup was seamless, and the techs were swift in support and response. Everything, when setting up the billing, was also easy to follow. Review collected by and hosted on G2.com.

I feel like the Hudu Chrome Extension could be improved by adding a walkthrough-style tutorial to explain how it works in our day-to-day. At first, it took time to understand two things: the difference between my vault and company vault, and how to access/create passwords for the company or my personal vault. We've faced challenges when adding new techs to our Hudu cloud portal. Sometimes the emails wouldn't send, and it would take significant time to get our techs' accounts working. The creation on the admin side is good. The way of adding new users could be explained via step-by-step instructions. We use Atera as our ticketing software, and migrating companies from Atera to Hudu, especially the passwords, was insufferable because there was no easy way to populate them. Review collected by and hosted on G2.com.

I appreciate the versatility and useability of Hudu. I was able to import all of our previous data with no issues. You can create a parent company, and have child companies underneath it. The ability to create custom assets with whatever fields you want is great. I love the fact that there's a built in temporary share function where I can send credentials out and decide when the link expires. Customer support has always been helpful with whatever issues come up. I use it daily. I have integrated with our RMM to pull over assets, and it was very easy. The price is great, with no minimum users. Review collected by and hosted on G2.com.

While there's a function to have "view only" portal members, each portal member can only be allowed to view one company. This causes difficulty in that if you needed a user to be able to view more than one company they would have to have separate logins. From my understanding this is a requested feature that may be resolved in the future. Review collected by and hosted on G2.com.

I like how customizable Hudu is, and I like how simple the interface is. It makes it easier with new employees who haven't used Hudu before, and it just makes it easy to quickly navigate the platform to find what you're looking for. I also like Hudu's documentation much better than past experiences. It feels like I have more control over it, and it's nice to have documentation in the same platform as my passwords rather than separate like they were before. Review collected by and hosted on G2.com.

I would like to be able to edit the default asset layouts on the left-hand side in each company. I know I can add custom ones below those, but I would like to be able to fully edit the entire left sidebar. Review collected by and hosted on G2.com.

I really like Hudu's clean and simple design, which includes a lot of useful features. The platform is also stable and fast, which is a big plus for me. The initial setup was very easy. Compared to Confluence, Hudu is the opposite—it's not buggy, slow, featureless, or complicated. Review collected by and hosted on G2.com.

I find the Markdown support lacking. The copy page button could be improved. The sign-in session expiration is passive, leading to annoying errors on every login timeout. There's no SCIM support. It lacks a public-facing Knowledge Base, which I wish would be more like GitBook. The API isn't fully featured, missing the $select field. Some of the UI has unexpected search limitations, and the main search bar often isn't optimal. I can't save articles directly in some folders, and I wish there were colors for folders and drag-and-drop folder order. Review collected by and hosted on G2.com.

Hudu’s stability and speed are exceptional. The platform responds instantly, no matter how much data we push into it, and its architecture feels purpose-built for MSP scale. The integration engine is industry-leading. We can pull data from Microsoft 365, Liongard, our RMM, and custom sources, then stack everything inside consolidated asset types that make sense for our workflow. Hudu gives us complete control over how documentation flows into the system, which is a dramatic upgrade from the rigid, cluttered structure we had in IT Glue. The API and automation capabilities are first-class, and the PowerShell module makes everything even easier. Combined with a clean UI, customizable branding, and a well-designed client portal, the platform strikes the perfect balance of power and simplicity. Review collected by and hosted on G2.com.

Honestly, nothing significant. If anything, we find ourselves wanting even more modules to automate, because everything that exists works so well. The platform is growing quickly, so the things we would normally list as feature requests are already on their roadmap. They move fast and deliver consistently. Review collected by and hosted on G2.com.