I don't have a lot of experience with competitors for knowledge bases, but our last platform was self-hosted and self-developed. I do like the ease of use and the ability to "relate" things to one another. The WYSIWYG formatting is intuitive and allows for much faster formatting than regular everyday tools. I also like the templates for processes and the process checkboxes. Review collected by and hosted on G2.com.

In a self-hosted Hudu environment I regularly encounter bugs when trying to edit or save Processes specifically. I can only make one change at a time before I have to refresh the page to re-edit and make another change. This process slows me down considerably. Trying to report this to support & to our team that manages the self-hosted environment never yielded any solutions.

That is by far my biggest complaint. Everything else works as it should. Review collected by and hosted on G2.com.

I like using Hudu for its features that allow me to share passwords securely and have automated expiration trackers with notifications whenever needed. It's great to be able to relate different assets to each other, which really saves me a lot of time by having all my assets and relevant information in one place. It's also very easy to share this information with my colleagues and external partners. I find Hudu really easy to set up, which was a great advantage when we moved from ITGLUE. Hudu is more enjoyable and useful, with a better API. I also appreciate the fast-paced development and quick responses to feature requests from the community. Review collected by and hosted on G2.com.

Nothing really.. Review collected by and hosted on G2.com.

I use Hudu for IT documentation for our MSP, and it really helps in keeping important information in one place, making access easy. I appreciate the platform's ease of use and customization, which allows us to structure our documentation exactly how we want. The ecosystem of integrations is a major plus too, as most of our existing tools are compatible with it. The integrations with our tools make it easy to update documentation without manually adding information about devices and assets. Their online knowledge base is really great, and they offer webinars to go over modules within the Hudu platform. Hudu being more cost-effective compared to IT Glue, and not being controlled by private equity, was an appealing factor, as it made the transition to Hudu a no-brainer. Lastly, the platform was easy to use overall, even though it took some time to move our data over and set everything up. Review collected by and hosted on G2.com.

The platform can be a bit daunting to start on a blank slate. The terminology they use in documentation is a bit different than other competitors, and it takes time to understand that and create a structure that works for you and your organization. Review collected by and hosted on G2.com.

I use Hudu as our day-to-day documentation management platform and asset management. I like how it consolidates all our customer documentation in a centralized location, which helps organize our info better. It's quick, simple, and customizable, with great integrations and amazing support. Speed is incredibly important in an MSP environment, and with Hudu, saving even a few seconds on each search makes a big difference throughout the day. The ability to customize setups and documentation for different customers is crucial for us. The initial setup was super easy, and the team was a great help throughout the process. It's the perfect alternative to what I used before. Review collected by and hosted on G2.com.

We love Hudu, not many downsides but more integrations wouldn't hurt the experience Review collected by and hosted on G2.com.

I use Hudu for internal and client IT documentation and password management. It helps with strong password management, and I appreciate the permissioned sharing of documentation and passwords, as well as the organization. The ability to integrate with our other systems is also very beneficial. I really like the ability to self-host, which makes compliance easy since we can be quickly reactive to cyber threats and don't need to worry about vendor certifications for compliance needs. The initial setup of Hudu was very easy, taking only a day. Overall, it's a great tool. Review collected by and hosted on G2.com.

I think Hudu could have stronger subcompany/site support. Right now they do not have much in the realm of shared templates between sites or the ability to make entire sites from templates, which would be helpful for large companies with many similar sites. Sites currently are treated like independent companies for the most part. Review collected by and hosted on G2.com.

Hudu Docs has completely transformed the way we manage and share documentation. Its intuitive interface and powerful integrations make organizing knowledge effortless. The platform’s reliability and customization options have made it an indispensable tool in my workflow. Review collected by and hosted on G2.com.

I have yet to find something I dislike about Hudu. Review collected by and hosted on G2.com.

I like how intuitive the UI and administration portal is. The documentation is great also and helps me get through any task I have questions about Review collected by and hosted on G2.com.

I don't like how limited Hudu is when it comes to expirations. Manual expirations can be hard to keep up with. Auto discovery for this would be a nice addition Review collected by and hosted on G2.com.

Hudu is our firm's password management system, but it is more than just an app to save passwords. You can create companies, knowledge base articles, pictures, and more. We use it to integrate it with other applications like CyberQP and HaloPSA.

The interface is user-friendly, and their support team is knowledgeable and prompt in responding. Review collected by and hosted on G2.com.

I do not like the Chrome extension. I had to delete it after some time. It was too invasive, always getting in the way when I tried to use the web. Review collected by and hosted on G2.com.

I like Hudu for several reasons. The API is great for pulling data into other apps, like feeding company information into our ticketing system. The SSO feature is really convenient, allowing all our users to sign in securely with just one button. Magic Dashes are awesome; they serve as dashboards that compile all company services and quick links. I've found the knowledge base articles useful, especially since you can attach full video files and link assets. The CIPP integration is really handy, bringing in all PCs from InTune and pulling all users from 365, plus Hudu version tracks these changes so we can review past versions if needed. Review collected by and hosted on G2.com.

I find the stability of the app problematic, as it tends to crash sometimes and requires the container to be rebooted. Also, it would be nice if Hudu had a built-in ticketing system. We're a small MSP, and implementing larger ticketing systems is difficult for us due to financial or resource constraints. A ticketing system built into Hudu that we could link KBs or assets to would be ideal. The initial setup is pretty simple but requires Linux knowledge if you're self-hosting. Review collected by and hosted on G2.com.

The platform is very comparable to the likes of IT Glue, which I've used previously, and yet the pricing model avoids long and pricing contracts, is competitive, and the support team are response to issues. Review collected by and hosted on G2.com.

Overall, I like the platform very much, there are some minor improvements that could be carried out, primarily around the use of dropdowns and primary fields. For example, when creating a new record under a flexible asset, the first field is awkward, you can select from a drop down but after save the drop-down doesn't reappear which is frustrating.

It also has integration with UniFi, but doesn't seem to work with cloud controllers, which is quite a disappointment. We have on-prem controllers that we can sync to the cloud, but this doesn't seem to work sadly.

Another improvement would be a better alert system with more customised workflows, i.e. trigger for XYZ, unless X.

Overall though, these things are minor, and I like the platform. Review collected by and hosted on G2.com.