I really like Hudu for its ease of use and its ability to incorporate OTP tokens within passwords. It's great how items relate to each other, and the customization options are quite useful. Hudu allows us to use MFA securely and share it across team members, which is really important. The initial setup was extremely easy, too, and I found it straightforward to customize and set up assets the way I want. Review collected by and hosted on G2.com.

Hudu has made progress on granular permissions, but more work could be done on individual item control. Review collected by and hosted on G2.com.

Hudu is in the basis a great solution for our customer documentation. It has lots of features, if there are any features missing we can request them and with little platform from other users it already will be developed and release in times I've never seen before.

This is the first application that I've come around that develops in this kind of fast phase.

After that is the modularity, we can set Hudu to our hand and blueprint. Review collected by and hosted on G2.com.

We see it's a relative new application, so some forehand features are missing (patch panel documentation for ex), but at the same time they are really pushing to get this released. Review collected by and hosted on G2.com.

We build a lot of automation. Other platforms have significantly affected our automation capabilities with API restrictions or a general lack of functionality. While Hudu isn't perfect from an API stance, it is significantly better than the competition. This is one of the primary reasons I chose to implement Hudu over other platforms.

Hudu features many integrations with various other MSP tools and creates a simple to use solution for MSPs.

While I haven't had the need to open more than 1 support ticket, the request was resolved on the first attempt within about an hour of submission. This blows away the support response from other vendors in this space.

Combining the integrations with the available features of the API, we've been able to increase usage of the platform by building our own unique automations to keep documentation current for our partners. This makes Hudu the place for our resources to find what they need quickly and efficiently. Review collected by and hosted on G2.com.

I really wish Portal Users could have more than read-only access. This made us add additional tools to our stack to accommodate things like shared roadmaps with our clients as we couldn't maintain these in Hudu with edit rights for clients without significant additional licensing costs.

To make this work, I'd need to setup portal users as technician users. This would increase my licensing cost by almost 500% Review collected by and hosted on G2.com.

I like how you can pin your favorites to the right for quick access to your most common passwords that you use. Review collected by and hosted on G2.com.

You often have to upload a pdf file and it won't let you upload a different format. Review collected by and hosted on G2.com.

Hudu is our "bible"; everything we do has an SOP in Hudu. The revision controls are excellent; I can look back and see who made what change. It also integrates with all our vendor tools, making it relatively straightforward to pull PC data from CW. We had the tool up and running in under a week, with all our data pulled from our PSA and RMM tools. My team is in this tool every day. The knowledge base on the support portal has been helpful if we have any questions Review collected by and hosted on G2.com.

Not much to dislike about Hudu. If I had to pick something, the mobile app is a little odd and sometimes hard to find information because the layout is not like the web Review collected by and hosted on G2.com.

Hudu gives us what we need to resolve tickets quickly. Everything’s in one place—credentials, assets, documentation—so we’re not jumping between tools or tabs. It’s made a noticeable difference in how fast and effectively we can handle support. Review collected by and hosted on G2.com.

When we link items together, the relationship doesn’t always show up right away on the other end, which can be confusing. It works eventually, but it feels clunky in the moment. Review collected by and hosted on G2.com.

Having trialled both Hudu and ITGlue we found Hudu to be far better value whilst having more features that integrate with the tools we already use within the business. Also like the fact that self hosting is an option. Review collected by and hosted on G2.com.

Can't think of anything at the moment, support has always been good when we have reached out . Review collected by and hosted on G2.com.

I like the user-friendly interface and customizability of Hudu. It's great to have related items in different categories that can be easily linked. Also, I appreciate the modern interface which made us switch from ConnectWise Configurations. The initial setup was very easy. Review collected by and hosted on G2.com.

I find it annoying that Hudu uses a web browser to sign in instead of staying on the app, especially as I have to keep doing that and MFA. The app is pretty unusable; the mobile app interface is very hard to navigate. Maybe changing to one more similar to Microsoft Outlook would be easier to use. Review collected by and hosted on G2.com.

I appreciate that I can use Hudu from anywhere. I particularly often and gladly use the password manager. Review collected by and hosted on G2.com.

The authorization management and the integration of diagrams, as well as the overall layout of the website, is sometimes a bit. Review collected by and hosted on G2.com.

I find that the development team is very responsive, which I really appreciate. The open source DIY ethos is appealing to me as well, mostly because you have the option to either pay for the cloud version or self-host. That flexibility is really great. Review collected by and hosted on G2.com.

In the self-hosted version, there's limited support for VPS providers. I wish they would support more than just DigitalOcean and AWS. Also, I'd love to see full integrations with other tools like Snipe or NetBox, as Hudu doesn't do some things quite as well as native inventory or network diagnostic tools. Review collected by and hosted on G2.com.