Verified User in Hospital & Health Care
IH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Director of Healthcare"
0/5
What do you like best about Hucu.ai?

I like the inner connectedness that this platform provides our team. I like that this is HIPPA compliant. Review collected by and hosted on G2.com.

What do you dislike about Hucu.ai?

1. The app is clunky. Meaning that the load time is slow.

2. The notifications do not pop up on my computer or cell phone. I have no idea if there is even a new message to look at.

3. If you compare your product to things like slack - there is no integration into any of the software platforms.

4. Our team is not adopting this, like the program LINE we have utilized in the past, likely because it logs you out as soon as you stop typing.

5. Other companies I have worked for utilized SLACK for IM and working on projects, the functionality of HUCU does not allow for the team to work collaboratively on projects because they get booted out so often.

6. There are no video calls.

7. Search in the treads is difficult

8. You cannot adjust the typeface in the thread. Bolding items, creating a hyperlink to something off the platform.

9. The emoji's are limited

10. The share function in my phone does not recognize HUCU as a platform to share items Review collected by and hosted on G2.com.

Response from Asif Khan of Hucu.ai
Edit edit

First and foremost, thank you for sharing your experience with us - and I’m sorry that your experience with us fell short of expectations. I sincerely appreciate you letting us know of the restrictions you’ve been facing. This is in no way what our team intended, and I’d like to learn more about your experience to better support you and your team.

Additionally, I would like to thank you for giving me an opportunity to help guide you & your team in optimizing Hucu.ai’s features & functions to remove those restrictive barriers you’ve experienced.

Hucu.ai sends instant notification alerts to your mobile device for all messages sent in your joined channels. Please check that you’ve allowed Hucu.ai notifications in your device settings & that you are logged into the app on your mobile device. If this issue continues, please contact Hucu.ai and we will work with you to resolve the issue ASAP.

We are currently working to integrate with more software platforms based on our customers’ needs. Please let us know which integrations would be beneficial for you.

To keep all patient-related communication secure, the app has time-out security that requires users to enter their 4 digit pin/use FaceID to return to their messages after 5 minutes of inactivity. Please let us know if your experience is different and we will work with you to resolve the issue.

Hucu.ai does offer a one-touch virtual video calling feature in the app. Once you enter your video meeting ID/link in your profile, you can share and launch virtual visits in seconds!

You are able to bold items in a message by surrounding the words you’d like bolded with asterisks - *example*

Emojis are currently available on the mobile app and are available as they are set on your device keyboard. Additionally, we have implemented 5 message reactions that are available for both the mobile & web app.

All that said, I wanted to reiterate how thankful we are that you shared your concerns with us. When you give us this feedback, it helps us build a better experience for our customers, so thank you for helping us in our mission to always be better.

We would like to follow up with you directly to better understand your experience & see how we can better support & connect your team. Please message Sarah Brennan on Hucu or email sarah@hucu.ai

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Nurse Practitioner"
3.5/5
What do you like best about Hucu.ai?

Interactive platform for intercompany communication and also HIPPAA compliant for patient communication. Review collected by and hosted on G2.com.

What do you dislike about Hucu.ai?

Bugs, glitchy at times, low speed of app. Review collected by and hosted on G2.com.

JP
Jaeden P.
COTA
Mid-Market (51-1000 emp.)
"Review"
5/5
What do you like best about Hucu.ai?

It makes it very easy to find coworkers and communicate with each other. Review collected by and hosted on G2.com.

What do you dislike about Hucu.ai?

I don't dislike anything. It's a very good resource for communication. Review collected by and hosted on G2.com.

ST
samareye t.
Lpn
Mid-Market (51-1000 emp.)
"Love using this website. Physicians respond in a timely manner. Just amazing!"
5/5
What do you like best about Hucu.ai?

I love how I'm able to upload a picture of labs, and how I'm able to reach out with any concerns regarding my patients! Review collected by and hosted on G2.com.

What do you dislike about Hucu.ai?

Nothing I dislike about this, very helpful tool! Review collected by and hosted on G2.com.

David P.
DP
David P.
Physical Therapist
Small-Business (50 or fewer emp.)
"It works fluidly and most importantly privately"
5/5
What do you like best about Hucu.ai?

Ease of repeated logins with Face ID and pin passcode. Review collected by and hosted on G2.com.

What do you dislike about Hucu.ai?

Since we wear masks often, Face ID is not operational while working. The button to close Face ID is right above the button to log out of hucu. I have accidentally logged out multiple times. Review collected by and hosted on G2.com.

SA
Saleem A.
O
Mid-Market (51-1000 emp.)
"User friendly and takes little time to get information I need"
4/5
What do you like best about Hucu.ai?

Being able to communicate quickly with my colleagues Review collected by and hosted on G2.com.

What do you dislike about Hucu.ai?

Nothing in particular. Everything works fine for me. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Functional, practical, HIPPA compliant."
3.5/5
What do you like best about Hucu.ai?

The privacy factor is huge. My colleagues and I send information, ideas, and strategies back and forth regularly and hucu's encryption and privacy-minded coding really work to give us peace of mind while exchanging sensitive and private infromation. Review collected by and hosted on G2.com.

What do you dislike about Hucu.ai?

The double-edged sword of privacy; not being able to glance at a notification and see what the message says. Review collected by and hosted on G2.com.

Response from Asif Khan of Hucu.ai
Edit edit

Thank you for taking the time to share your thoughts on the Hucu.ai experience! We’re glad to hear that Hucu.ai helps you collaborate with your team securely & efficiently. We have designed descriptive notifications to ensure all patient-related communication is secure, but we are interested in connecting with you further to see how we can improve notification content. Feedback like this helps us continually improve our customer experience by knowing what we are doing right and what we can work on. So, we greatly appreciate you sending us this helpful response.

We are hoping to follow up with you directly! Please message Sarah Brennan on Hucu or email sarah@hucu.ai

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Great way to communicate with colleagues!"
5/5
What do you like best about Hucu.ai?

User friendly & easiness of the app. Only a text away! Review collected by and hosted on G2.com.

What do you dislike about Hucu.ai?

At times I have to redownload the app due to updates. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Secure and user friendly app"
4.5/5
What do you like best about Hucu.ai?

The Hucu app is easy to use. Very organized layout. It doesn't take long to get to where I need to. Review collected by and hosted on G2.com.

What do you dislike about Hucu.ai?

It's a great communication app that is very secure. I'm not the biggest fan of having to enter in the security code every time, though. Review collected by and hosted on G2.com.

Lisa M.
LM
Lisa M.
Business Development Specialist
Small-Business (50 or fewer emp.)
"Hucu is keeping us organized!"
5/5
What do you like best about Hucu.ai?

The ability to add channels in Hucu allows us to keep communication about multiple patients in multiple locations organized and directed only to the appropriate staff. The ability to take photos within the app facilitates the distribution of Protected Information quickly to the correct department and the flags allow our providers to see at a glance which patients are on the 'hot' list to be seen as a priority when they enter a facility. The Honors points system has encouraged a very competitive environment for our staff to utilize this communication! Review collected by and hosted on G2.com.

What do you dislike about Hucu.ai?

We have had resistance from new users until they see the benefits of Hucu. It is easy to get carried away creating channels for very specific purposes within the company so the list became very long. We have narrowed it down to more general fields with regard to office tasks to shorten the list. Review collected by and hosted on G2.com.