--- title: Hucu.ai Reviews meta_title: 'Hucu.ai Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 44 reviews by the users' company size, role or industry to find out how Hucu.ai works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 44 scale: '5' date_modified: '2026-06-15' parent_category: name: Health Care Operations url: https://www.g2.com/categories/health-care-operations --- # Hucu.ai Reviews **Vendor:** Hucu.ai **Category:** [Clinical Communication and Collaboration Software](https://www.g2.com/categories/clinical-communication-and-collaboration) **Average Rating:** 4.5/5.0 **Total Reviews:** 44 ## About Hucu.ai Hucu is a secure healthcare-specific communication platform that optimizes communication across the entire patient-specific care team regardless of location or organizational affiliation. No more time wasted waiting for information & responses in disparate and possibly unsecure tools like the EHR, text, answering services, and fax. Hucu’s patient-centered design enables providers and allied health professionals to support more patients and thus improve organizational performance by unifying all members of the care care team to communication faster, and better. ## Hucu.ai Reviews ### 1. HUCU has changed our practice forms of communication. **Rating:** 5.0/5.0 stars **Reviewed by:** Faye O. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Hucu.ai?** It simplifies communication from multiple vendors into one location for the improvemt of care for our residents. It has allowed us to condense our forms of communications immensely to having less than 20% of our communication happening outside of HUCU. **What do you dislike about Hucu.ai?** The 20% of communication that takes place outside of Hucu. I am excited for when all of our communication will be contained inside of HUCU. **What problems is Hucu.ai solving and how is that benefiting you?** We are able to streamline communication in one location for multiple businesses outside of ours are able to communicate for the needs of our patients in a platform that passess all Hippa compliant concerns. ### 2. Easy to use and compliant! What more do you need? **Rating:** 5.0/5.0 stars **Reviewed by:** Tiana M. | Shinnecock First Aide House , Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Hucu.ai?** The app is user friendly and easy to use! Any technical questions are easily answered and quickly solved! Highly recommend **What do you dislike about Hucu.ai?** Nothing really. It's a simple app that's user friendly and easy to invite people. **What problems is Hucu.ai solving and how is that benefiting you?** Not a problem but getting other users from other organizations requires communication with hucu.ai staff. But they are easy to find and very communicative ### 3. Hucu Review **Rating:** 4.0/5.0 stars **Reviewed by:** Sara G. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2024 **What do you like best about Hucu.ai?** Contacting the provider is much easier. Providers available 24 hours for concerns. App available to be navigated easier with each new update. **What do you dislike about Hucu.ai?** Downloading the app to the phone. Hard to view on screen. **What problems is Hucu.ai solving and how is that benefiting you?** making sure providers on call are connected to our facility messaging on the "on-call" hours ### 4. Redefining The Patient Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Shane G. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Hucu.ai?** Simple: There are two channels: one that is patient-facing and one that is only for office staff. It is a game changer to have backend conversations about topics and tag in the appropriate person and then they may leave when they are finished. Customer support is by far the best in the industry, with almost immediate feedback or troubleshooting. It was definitely a game-changer for us. **What do you dislike about Hucu.ai?** There are still bugs being worked out, like in all software and apps. Great progress has been made and Aquarian Clinic has been helping with those as an early user. **What problems is Hucu.ai solving and how is that benefiting you?** Bug fixes ### 5. organized, quick, efficient communication **Rating:** 4.5/5.0 stars **Reviewed by:** Amanda C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Hucu.ai?** organization or messaging. the bookmark feature allows me not to miss follow up. quick responsiveness from support. **What do you dislike about Hucu.ai?** I have not had any negative experiences with this product. **What problems is Hucu.ai solving and how is that benefiting you?** It provides real time communication with SNF/LTC/ALF which typically operate with faxed communication with providers. It allows us to treat acute change of condition more quickly and prevent hospitalizations. ### 6. Awesome communication APP **Rating:** 5.0/5.0 stars **Reviewed by:** Mary S. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Hucu.ai?** I can answer the message when I am available and I can keep track of things much unlike a phone call. **What do you dislike about Hucu.ai?** I get annoyed at all of the steps to clear the notifications. **What problems is Hucu.ai solving and how is that benefiting you?** Efficiency of communication, accuracy in clinical communication ### 7. Amazing software **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle H. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Hucu.ai?** Easy to use and so many features!! The support you get from the team is outstanding. **What do you dislike about Hucu.ai?** I really don't have any. I have used other software- they don't compare. **What problems is Hucu.ai solving and how is that benefiting you?** Timely responses, patient specific channels. ### 8. Great way to communicate **Rating:** 4.5/5.0 stars **Reviewed by:** mary B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Hucu.ai?** HIPPA protected with screen shots and can safely communicate **What do you dislike about Hucu.ai?** Sometimes delay with response, not able to flag as urgent or make time sensitive **What problems is Hucu.ai solving and how is that benefiting you?** More effecient care . I can answer any where ### 9. Hucu app for work **Rating:** 5.0/5.0 stars **Reviewed by:** John H. | Physical Therapist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2022 **What do you like best about Hucu.ai?** That it follows HIPAA guidelines and allows me to communicate with my coworkers at a moments notice. Beneficial for getting my job done easier with ease of access with coworkers **What do you dislike about Hucu.ai?** Minor bugs when a new iPhone is released, but problem is quickly fixed with the next update. **What problems is Hucu.ai solving and how is that benefiting you?** being able to communicate while following HIPAA guidelines and ease of communication with chats/channels/group chats. Allows me to be more efficient with my work and ability to directly improve patient care through fast channel of networking with my coworkers ### 10. Very User Friendly and Amazing Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Bill S. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Hucu.ai?** Hucu is very user friendly, I migrated my office from another app, with over 100 employees, i was expecting so many issues from the users but there were none. Everyone was able to login and start using Hucu the same day without any issues. Anytime we have had the slightest issue the customer service was outstanding, they will go above and beyond to help you with any issues you may have. Hucu has been so much easier to use then our previous app and actually has many more useful features that truly made it a great upgrade from what we were using. **What do you dislike about Hucu.ai?** Using Hucu on a daily basis with over 100 employees, I have yet to find anything that I dislike about it. We have had no major issues and the customer service is amazing so I don’t see any downside to using Hucu! **What problems is Hucu.ai solving and how is that benefiting you?** Our facility needs to communicate between all shifts of our employees 24/7, Hucu makes it very easy to do this and for people who are on different shifts it is so simple for them to catch up on things they missed or even when they are tagged in channels they can easily find what they missed after their shift, which was a problem with our previous app. ### 11. Great concept **Rating:** 3.5/5.0 stars **Reviewed by:** Amanda B. | Physical Therapist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Hucu.ai?** I love how organized the system is, makes it easy to keep track of all my patients. My only complaint is it moves very slowly and freezes often. If they can fix that it would be perfect. **What do you dislike about Hucu.ai?** Freezes and is very very slow. Half the time I open it I have to wait for multiple minutes before I can click on anything or it'll freeze completely and I have to shut down the app **What problems is Hucu.ai solving and how is that benefiting you?** It's allowing me to discuss patients in a safe way with admin and be able to check in and out of locations to prevent the need for extra paperwork that would need to be uploaded ### 12. Great Resource for Assistance **Rating:** 4.5/5.0 stars **Reviewed by:** Lovell L. | Mortgage Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Hucu.ai?** I like being able to reach out directly or generally to a group and someone will have an answer or at least some type of resolution through past experiences. **What do you dislike about Hucu.ai?** At times the alerts will not pop up. Or the alerts will not disappear. So it gets get confusing to wether or not theres actually an alert at times. **What problems is Hucu.ai solving and how is that benefiting you?** By sharing "how to" videos are a tremendous help. ### 13. Easy to use technology **Rating:** 4.5/5.0 stars **Reviewed by:** Cynthia N. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2023 **What do you like best about Hucu.ai?** How useful and easy it is to adapt to the platform weekly learning tips All you need to stay current with the happenings at your finger tips Hippa compliant **What do you dislike about Hucu.ai?** There is no edit button . I feel to edit when needed is easier then paste and re do **What problems is Hucu.ai solving and how is that benefiting you?** Staying HIPPAA. Compliant within our organization as apparently we were not before. ### 14. Excellent experience **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberley B. | ARNP, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2022 **What do you like best about Hucu.ai?** Hucu customer service is excellent, the staff are always helpful and have configured the app for our specific needs. The app allows real time communication with staff and easily allows reference to previous communication in a patient centered format. **What do you dislike about Hucu.ai?** Lack of ability to change alert tones for message type, frequently need to re-login, ease of changing/notifying on call provider to facilities in a one step message. Archiving too easily accessed by non providers causing problems when pt needed again ( function should be only for admin staff) **What problems is Hucu.ai solving and how is that benefiting you?** Solved difficulties finding pt feeds/threads Message fatigue - helping track volume of messages by providers- Productivity increase with less needs to refer to nurses notes which often are scant ### 15. Close contact with clinical staff **Rating:** 4.0/5.0 stars **Reviewed by:** Marina N. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Hucu.ai?** Availability of clinical staff for review of orders and results, notification of emergencies. **What do you dislike about Hucu.ai?** It's a separate system for documentation, wish it was inter grates with point click care. **What problems is Hucu.ai solving and how is that benefiting you?** Communication between providers in a timely manner ### 16. Best HIPAA compliant solution for your needs **Rating:** 5.0/5.0 stars **Reviewed by:** Connie S. | Founder & Director of Learning and Development, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2022 **What do you like best about Hucu.ai?** HUCU is incredibly user-friendly, accessible on every device you use and makes it easy to communicate with my therapy team in a secure platform. Their customer service is outstanding and every feature suggestion that is made has been taken into consideration and then delivered! **What do you dislike about Hucu.ai?** I like everything about the platform and the service. No complaints! **What problems is Hucu.ai solving and how is that benefiting you?** HUCU solves one of the biggest problems when your team is remote - it gives us a way to connect and chat securely with one another to provide real-time support and care for our therapists and our patients. ### 17. HUCU - not only a great app but with great cx service as well **Rating:** 5.0/5.0 stars **Reviewed by:** Rozene G. | Admin Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2022 **What do you like best about Hucu.ai?** Only been using Hucu for four months so far, and all I can say is that this is an exceptional app and company over-all. The app has improved so much from the time I started using it, both from Apple and Android. It is so much faster now and has very very minimal glitches. The cx service is the best ever. Always listening to clients, ALWAYS AVAILABLE, always open to suggestions, and are improving time and time again. **What do you dislike about Hucu.ai?** There isn't really much to dislike. All our concerns we had before were all addressed and the app has greatly improved. **Recommendations to others considering Hucu.ai:** If you are looking for a great HIPAA compliant messaging platform, Hucu is the best choice. Not only it is a great app but the customer service is exceptional! Great job, Hucu! **What problems is Hucu.ai solving and how is that benefiting you?** Patients from our practice are confident that their information is secured. Super user-friendly even for individuals that are not too techy. ### 18. Excellent customer service, and an easy system to implement and use for hipaa compliance. **Rating:** 5.0/5.0 stars **Reviewed by:** Kathy B. | Director of Nursing/Alt. Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2022 **What do you like best about Hucu.ai?** The ease of use has been its best feature. Very user-friendly and easy to implement for my team. I utilize both my desktop computer and my phone to communicate. **What do you dislike about Hucu.ai?** Nothing. Very pleased with the product and the customer service! :) **Recommendations to others considering Hucu.ai:** It is a quick implementation of a very effective tool for HIPAA-compliant communication among the team. It is not an "overbearing" app that has an annoying sound or interrupts everyday life. It can be easily programmed to be quiet when you are "off the clock." Easy to navigate and very user-friendly once you get through the initial "new" phase of implementation. The use of "prizes" for those who quickly embrace the change and help others, was what we did to make if fun and smooth. As administrator, I use the tools they have to see who is using it, how often, and how effectively, so we can "adjust" what we need to for the team. **What problems is Hucu.ai solving and how is that benefiting you?** More reliable and clear communication with staff in a timely manner. It is saving us time and money to utilize this limiting the number of trips being made to patient's homes for supplies, medications, needs, etc. ### 19. GREAT APP. Easy to navigate!! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer H. | RN, community liason, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2022 **What do you like best about Hucu.ai?** Great for communication and alerts! Ease of use **What do you dislike about Hucu.ai?** No negative comments to report! Navigation is easy! **What problems is Hucu.ai solving and how is that benefiting you?** Keeping all teammates informed about patients and critical alerts ### 20. We use Hucu to communicate between our Nurses and on call MD and our NP **Rating:** 5.0/5.0 stars **Reviewed by:** Valerie L. | RN **Reviewed Date:** August 03, 2022 **What do you like best about Hucu.ai?** Easy to keep up with things happening at work while you are away **What do you dislike about Hucu.ai?** I cannot think of anything. Everything is going well **What problems is Hucu.ai solving and how is that benefiting you?** Communication. With Hucu we are all seeing the same information ### 21. Director of Healthcare **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Hucu.ai?** I like the inner connectedness that this platform provides our team. I like that this is HIPPA compliant. **What do you dislike about Hucu.ai?** 1. The app is clunky. Meaning that the load time is slow. 2. The notifications do not pop up on my computer or cell phone. I have no idea if there is even a new message to look at. 3. If you compare your product to things like slack - there is no integration into any of the software platforms. 4. Our team is not adopting this, like the program LINE we have utilized in the past, likely because it logs you out as soon as you stop typing. 5. Other companies I have worked for utilized SLACK for IM and working on projects, the functionality of HUCU does not allow for the team to work collaboratively on projects because they get booted out so often. 6. There are no video calls. 7. Search in the treads is difficult 8. You cannot adjust the typeface in the thread. Bolding items, creating a hyperlink to something off the platform. 9. The emoji's are limited 10. The share function in my phone does not recognize HUCU as a platform to share items **What problems is Hucu.ai solving and how is that benefiting you?** The problem we are attempting to solve is to bring the team together and feel connected from multiple locations. The platform has been a restriction more than benefits realized. We previously utilized LINE and this connected us much more than the HUCU platform. The HUCU platform actually feels more restrive than an added benefit. The biggest benefit has been HIPPA compliance. **Official Response from Asif Khan:** > First and foremost, thank you for sharing your experience with us - and I’m sorry that your experience with us fell short of expectations. I sincerely appreciate you letting us know of the restrictions you’ve been facing. This is in no way what our team intended, and I’d like to learn more about your experience to better support you and your team. Additionally, I would like to thank you for giving me an opportunity to help guide you & your team in optimizing Hucu.ai’s features & functions to remove those restrictive barriers you’ve experienced. Hucu.ai sends instant notification alerts to your mobile device for all messages sent in your joined channels. Please check that you’ve allowed Hucu.ai notifications in your device settings & that you are logged into the app on your mobile device. If this issue continues, please contact Hucu.ai and we will work with you to resolve the issue ASAP. We are currently working to integrate with more software platforms based on our customers’ needs. Please let us know which integrations would be beneficial for you. To keep all patient-related communication secure, the app has time-out security that requires users to enter their 4 digit pin/use FaceID to return to their messages after 5 minutes of inactivity. Please let us know if your experience is different and we will work with you to resolve the issue. Hucu.ai does offer a one-touch virtual video calling feature in the app. Once you enter your video meeting ID/link in your profile, you can share and launch virtual visits in seconds! You are able to bold items in a message by surrounding the words you’d like bolded with asterisks - *example* Emojis are currently available on the mobile app and are available as they are set on your device keyboard. Additionally, we have implemented 5 message reactions that are available for both the mobile & web app. All that said, I wanted to reiterate how thankful we are that you shared your concerns with us. When you give us this feedback, it helps us build a better experience for our customers, so thank you for helping us in our mission to always be better. We would like to follow up with you directly to better understand your experience & see how we can better support & connect your team. Please message Sarah Brennan on Hucu or email sarah@hucu.ai ### 22. Nurse Practitioner **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Hucu.ai?** Interactive platform for intercompany communication and also HIPPAA compliant for patient communication. **What do you dislike about Hucu.ai?** Bugs, glitchy at times, low speed of app. **What problems is Hucu.ai solving and how is that benefiting you?** working on the speed of the app. ### 23. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jaeden P. | COTA, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2022 **What do you like best about Hucu.ai?** It makes it very easy to find coworkers and communicate with each other. **What do you dislike about Hucu.ai?** I don't dislike anything. It's a very good resource for communication. **Recommendations to others considering Hucu.ai:** NA **What problems is Hucu.ai solving and how is that benefiting you?** I haven't had problems, but it's very beneficial to contact a supervisor or ask somebody a question when I need to. ### 24. Love using this website. Physicians respond in a timely manner. Just amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** samareye t. | Lpn, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2022 **What do you like best about Hucu.ai?** I love how I'm able to upload a picture of labs, and how I'm able to reach out with any concerns regarding my patients! **What do you dislike about Hucu.ai?** Nothing I dislike about this, very helpful tool! **Recommendations to others considering Hucu.ai:** None **What problems is Hucu.ai solving and how is that benefiting you?** I able to meet my patients needs right away! ### 25. It works fluidly and most importantly privately **Rating:** 5.0/5.0 stars **Reviewed by:** David P. | Physical Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2022 **What do you like best about Hucu.ai?** Ease of repeated logins with Face ID and pin passcode. **What do you dislike about Hucu.ai?** Since we wear masks often, Face ID is not operational while working. The button to close Face ID is right above the button to log out of hucu. I have accidentally logged out multiple times. **What problems is Hucu.ai solving and how is that benefiting you?** Patient privacy will be preserved and realized that solutions are at our fingertips with apps like these. I am able to send paperwork without needing to use multiple secure services. ### 26. User friendly and takes little time to get information I need **Rating:** 4.0/5.0 stars **Reviewed by:** Saleem A. | O, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2022 **What do you like best about Hucu.ai?** Being able to communicate quickly with my colleagues **What do you dislike about Hucu.ai?** Nothing in particular. Everything works fine for me. **What problems is Hucu.ai solving and how is that benefiting you?** Being able to see my assigned tasks and look up information on my patuents ### 27. Functional, practical, HIPPA compliant. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Hucu.ai?** The privacy factor is huge. My colleagues and I send information, ideas, and strategies back and forth regularly and hucu's encryption and privacy-minded coding really work to give us peace of mind while exchanging sensitive and private infromation. **What do you dislike about Hucu.ai?** The double-edged sword of privacy; not being able to glance at a notification and see what the message says. **What problems is Hucu.ai solving and how is that benefiting you?** Business strategy sharing, discussing patient information securely, and getting the entire team on the same page. **Official Response from Asif Khan:** > Thank you for taking the time to share your thoughts on the Hucu.ai experience! We’re glad to hear that Hucu.ai helps you collaborate with your team securely & efficiently. We have designed descriptive notifications to ensure all patient-related communication is secure, but we are interested in connecting with you further to see how we can improve notification content. Feedback like this helps us continually improve our customer experience by knowing what we are doing right and what we can work on. So, we greatly appreciate you sending us this helpful response. We are hoping to follow up with you directly! Please message Sarah Brennan on Hucu or email sarah@hucu.ai ### 28. Great way to communicate with colleagues! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2022 **What do you like best about Hucu.ai?** User friendly & easiness of the app. Only a text away! **What do you dislike about Hucu.ai?** At times I have to redownload the app due to updates. **What problems is Hucu.ai solving and how is that benefiting you?** Communication with PTA's regarding patient status. ### 29. Secure and user friendly app **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2022 **What do you like best about Hucu.ai?** The Hucu app is easy to use. Very organized layout. It doesn't take long to get to where I need to. **What do you dislike about Hucu.ai?** It's a great communication app that is very secure. I'm not the biggest fan of having to enter in the security code every time, though. **What problems is Hucu.ai solving and how is that benefiting you?** The ability to communicate quickly with colleagues on important matters related to shared patients. ### 30. Hucu is keeping us organized! **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa M. | Business Development Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2020 **What do you like best about Hucu.ai?** The ability to add channels in Hucu allows us to keep communication about multiple patients in multiple locations organized and directed only to the appropriate staff. The ability to take photos within the app facilitates the distribution of Protected Information quickly to the correct department and the flags allow our providers to see at a glance which patients are on the 'hot' list to be seen as a priority when they enter a facility. The Honors points system has encouraged a very competitive environment for our staff to utilize this communication! **What do you dislike about Hucu.ai?** We have had resistance from new users until they see the benefits of Hucu. It is easy to get carried away creating channels for very specific purposes within the company so the list became very long. We have narrowed it down to more general fields with regard to office tasks to shorten the list. **Recommendations to others considering Hucu.ai:** Train twice - once when starting and then once a week or two after using it or you will not remember all that you can do. Do not allow staff to add channels so that you can maintain control of the volume for maximum efficiency. **What problems is Hucu.ai solving and how is that benefiting you?** We have a large patient load at multiple locations. Hucu allows us to notify all providers and appropriate staff immediately of admissions, discharges, change of condition, etc. in a HIPAA compliant manner. We communicate patient needs and updates in real-time to all. Providers are able to easily send pictures of face sheets immediately to the office so there is no delay entry into our EMR or billing, ### 31. HIPAA compliant comunication **Rating:** 4.0/5.0 stars **Reviewed by:** Chuck R. | Host, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2021 **What do you like best about Hucu.ai?** Ease of communication while remaining HIPAA comliance **What do you dislike about Hucu.ai?** The menu button is in a bad place. Opening the menu or closing images from an iPhone is very difficult. **What problems is Hucu.ai solving and how is that benefiting you?** . **Official Response from Asif Khan:** > Thank you for taking the time to deliver feedback on your Hucu.ai experience! We’re glad to hear that Hucu.ai helps you connect with your community easily & securely. We’d like to connect with you to learn more about how we can improve the menu button placement & ease of mobile use. Feedback like this helps us continually improve our customer experience by knowing what we are doing right and what we can work on. So, we greatly appreciate you sending us this helpful response. We would like to follow up with you directly, so please keep an eye out for a message from us on Hucu.ai! ### 32. A convenient way to stay in contact with co-workers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2021 **What do you like best about Hucu.ai?** There are different channels for different groups **What do you dislike about Hucu.ai?** It takes a long time to load on my phone. **What problems is Hucu.ai solving and how is that benefiting you?** More convenient than clogging my email account. **Official Response from Asif Khan:** > Thank you for taking the time to share your thoughts on the Hucu.ai experience! We’re glad to hear that Hucu.ai helps you conveniently collaborate with your team & organize your communication. Additionally, we appreciate your feedback regarding mobile app speed. We recognize mobile app speed is a top priority for our customers & we are currently working to improve app functionality. Feedback like this helps us continually improve our customer experience by knowing what we are doing right and what we can work on. So, we greatly appreciate you sending us this helpful response. We are hoping to follow up with you directly! Please message Sarah Brennan on Hucu or email sarah@hucu.ai ### 33. Great product! **Rating:** 4.5/5.0 stars **Reviewed by:** Taylor Ann D. | COO and Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2021 **What do you like best about Hucu.ai?** The ability to communicate with my patients in HIPAA compliant app. **What do you dislike about Hucu.ai?** Still some kinks to work out with ease of use. **What problems is Hucu.ai solving and how is that benefiting you?** Less documentation, ease of access for myself and my patients ### 34. I really hate this app **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2021 **What do you like best about Hucu.ai?** The app is HIPPA complaint. That's pretty much it. **What do you dislike about Hucu.ai?** Impossible to use. The screen is unresponsive to touch. **Recommendations to others considering Hucu.ai:** FInd something else **What problems is Hucu.ai solving and how is that benefiting you?** I'm staying HIPPA compliant. I would use anything else in a heartbeat, if I could. **Official Response from Asif Khan:** > We are sorry that our app did not meet your expectations at the time you tried it. Our commitment is to improve your workflows and experience. We have taken your feedback & released a new version of the app, Hucu 5.0.0, which should significantly improve app functionality, responsiveness, & speed. Please check that you have downloaded the most recent version of Hucu from your device app store to ensure you are using the enhanced version. We would like to meet with you to troubleshoot the issues you’re facing & take further actions to ameliorate your experience. Please reach out to Sarah Brennan via Hucu or email sarah@hucu.ai and we will see to it that your needs are met timely. All that said, on behalf of the Hucu team, I want to reiterate our gratitude for you taking the time to submit feedback. We are committed to continuous improvement. ### 35. Great app for continuity and communication **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley Y. | Nurse Practitioner **Reviewed Date:** February 15, 2021 **What do you like best about Hucu.ai?** I love that I can communicate with my facilities and colleagues easily and in a manner that shows importance. The flags used to show the urgency of the issue regarding a patient makes my job easier. I know when things are routine versus urgent. **What do you dislike about Hucu.ai?** There are not really things I dislike. The improvements of the app have really helped users navigate. **What problems is Hucu.ai solving and how is that benefiting you?** Continuity of care- meaning that in "off hours" a simple sign out in one app versus looking up emails/phone numbers of those covering is so nice. It allows those who pick up evenings and hours know what is going on with the patient easily. ### 36. Thank you for all you do! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2020 **What do you like best about Hucu.ai?** The easiness to connect with other providers. **What do you dislike about Hucu.ai?** The Hucu ai., team believes a culture of excellence is driven by understanding patient care can be delivered any time and anywhere. They have been able to create a communication platform, assisting all providers to have an immediate communication with each other to serve all in need of healthcare services. They are wonderful to work with and are great stewards to our healthcare system. **Recommendations to others considering Hucu.ai:** The Hucu platform has been designed to focus on holistic care of the patient, physical, mental, and psychological needs. **What problems is Hucu.ai solving and how is that benefiting you?** The Hucu team are innovators; they listen to the customer and are always willing to find solutions. ### 37. Great Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2020 **What do you like best about Hucu.ai?** The greatest thing about HUCU is, The providers and the Administrators can be on the same page with up to date live information on the go. **What do you dislike about Hucu.ai?** There's really nothing that I dislike about Hucu **What problems is Hucu.ai solving and how is that benefiting you?** Interface problems, downloading issues, and dead space. HUCU has come along way and has tackling interfacing with other facilities and Labs. I cant wait to see how these system integrate with each other. ### 38. HIPPA Compliant Communication Hub. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2020 **What do you like best about Hucu.ai?** Coordination with various entities during a residents stay from dietary to MD, RN to APN. **What do you dislike about Hucu.ai?** I utilize this on a daily basis and get multiple notifications- allows for immediate communication with my colleagues **What problems is Hucu.ai solving and how is that benefiting you?** Immediate, expanded access to care for residents in LTC facilities. ### 39. Very Helpful to Every One **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2021 **What do you like best about Hucu.ai?** Best track patient solution for easy to communicate. **What do you dislike about Hucu.ai?** Very heavy load to cell phone app some time stuck in cell. **Recommendations to others considering Hucu.ai:** Nope **What problems is Hucu.ai solving and how is that benefiting you?** Very easy to track patient record and safe data to every patient. ### 40. Hucu.ai streamlines communications across many streams and truly puts patients at the center **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2020 **What do you like best about Hucu.ai?** Functionality to include patients' family members and supporters in addition to providers makes it easy to communicate efficiently **What do you dislike about Hucu.ai?** The team is still building some functionality, such as desktop access which will improve the range of the application **Recommendations to others considering Hucu.ai:** This application has great potential to streamline communications to patients, their families and fellow providers. This tool makes efficient, clear communication much more doable for complex patient care **What problems is Hucu.ai solving and how is that benefiting you?** We evaluated Hucu.ai as a solution to increase coordination across providers and between providers and caregivers for a startup ### 41. Hucu makes lives easier for senior living teams to stay connected **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2020 **What do you like best about Hucu.ai?** HIPAA compliant messaging with easy notifications. It's super easy to invite our collaborators to messaging and I can keep my professional text separate from my personal texts. **What do you dislike about Hucu.ai?** Looking forward to having "Read Receipts" which they say are coming soon... **What problems is Hucu.ai solving and how is that benefiting you?** Messaging has never been easier. It keeps us in touch with people who need to know patient status, particularly with the patient flags that are easy to toggle on and off. ### 42. Streamlined healthcare communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2020 **What do you like best about Hucu.ai?** The communication within the app is actually centered around the patients, something I have not found with any other HIPAA compliant texting software **What do you dislike about Hucu.ai?** The app and company is relatively new, but they have taken care of every question and bug I have found and have been incredibly kind to work with **What problems is Hucu.ai solving and how is that benefiting you?** We found ourselves before playing phone or email tag trying to get in contact with people within our organization and with our patients and their family. Now that is completely solved as all communication is organized incredibly well on one common platform ### 43. Finally, a HIPAA compliant flexible communication tool to keep our spread out organization connected **Rating:** 5.0/5.0 stars **Reviewed by:** Tim M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2020 **What do you like best about Hucu.ai?** Ease of use and the bells and whistles that are continually being added **What do you dislike about Hucu.ai?** The bugs we've experienced that are normal for a new platform **What problems is Hucu.ai solving and how is that benefiting you?** Ensuring our patient communications are 100% HIPAA compliant. Fostering a strong culture of collaboration and support across a growing and spread out organization. ### 44. Practice Administrator **Rating:** 5.0/5.0 stars **Reviewed by:** Nishat A. | Practice Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2020 **What do you like best about Hucu.ai?** The ease of the app and its HIPAA Compliant. Allows staff to resolve and provide patient care remotely. **What do you dislike about Hucu.ai?** There is nothing not to like, the app gives ease of access to all staff to communicate efficiently **What problems is Hucu.ai solving and how is that benefiting you?** benefits: connects multiple staff members at one time ## Hucu.ai Discussions - [What is Hucu.ai used for?](https://www.g2.com/discussions/what-is-hucu-ai-used-for) - [View Hucu.ai pricing details and edition comparison](https://www.g2.com/products/hucu-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-18+11%3A04%3A44+-0500&secure%5Bsession_id%5D=320e41f0-917c-4f25-9f35-b02f7d8fd96b&secure%5Btoken%5D=04170e9e86d8339fc7c0954d5bb7c3fd5f2cbad6bde487d74780da4ac1a0aed0&format=llm_user) ## Hucu.ai Features **Collaboration** - Modules - Scheduling - Reporting **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Communication** - Security - Health Care Messages - Alarms - Messaging - Telephone - Notifications **Patient Management** - Staff Scheduling - Patient Retention - CDI (Clinical Document Improvement) **Operations** - Correspondance Variety - Data Sharing - Cross Platform Support - Routing - Health Care IT Integration - Analytics and Reporting - Messaging Security ## Top Hucu.ai Alternatives - [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) - 4.2/5.0 (348 reviews) - [Paubox](https://www.g2.com/products/paubox/reviews) - 4.9/5.0 (573 reviews) - [Connecteam](https://www.g2.com/products/connecteam/reviews) - 4.6/5.0 (3,491 reviews)