# Top 10 Customer Experience Program Alternatives & Competitors Reviewers exploring Customer Experience Program often also consider these top-rated options in the same software category. Enterprise Feedback Management Software is used by teams seeking easy to use, popular platforms with features like system monitoring, device responsiveness, and ai text generation, according to G2 reviews. In most cases, users compare alternatives based on reliability and ease of use. The best overall alternative to Customer Experience Program is [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews), rated ~4.4 stars on G2 from 6970+ reviewers. It is frequently praised for case management and efficiency. Other well-known alternatives to Customer Experience Program are: - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) – known for helpful and efficiency (G2 star rating ~4.4) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) – highly rated for customer support and helpful (G2 star rating ~4.5) - [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) – offers insights and automation (G2 star rating ~4.4) - [AskNicely](https://www.g2.com/products/asknicely/reviews) – best suited for teams that need customer support and customer feedback (G2 star rating ~4.7) Browse top options below. Based on G2 review data, Customer Experience Program is most commonly used in industries like [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation). Compare user ratings by vertical to find the best fit. ## Best Paid & Free Alternatives to Customer Experience Program - Agentforce Service (formerly Salesforce Service Cloud) - HubSpot Service Hub - LiveAgent - Heap by Contentsquare - AskNicely - Glassbox - UserTesting - Mouseflow ## Top 10 Alternatives to Customer Experience Program Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Customer Experience Program stacks up to the competition and find the best product for your business. [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/e63eb2d0ef10e2df421befaed80bed3c/agentforce-service-formerly-salesforce-service-cloud.jpg "Product Avatar Image") ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By [Salesforce](https://www.g2.com/sellers/salesforce) [ 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews#reviews) Product Description Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. Categories in common with Customer Experience Program: [ Enterprise Feedback Management ](/categories/enterprise-feedback-management) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/4a91439aa6f7e57f756acaa150ec767f/hubspot-service-hub.png "Product Avatar Image") ](https://www.g2.com/products/hubspot-service-hub/reviews) [ HubSpot Service Hub ](https://www.g2.com/products/hubspot-service-hub/reviews) By [HubSpot](https://www.g2.com/sellers/hubspot) [ 4.4/5(2,920) ](https://www.g2.com/products/hubspot-service-hub/reviews#reviews) Product Description Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup. Categories in common with Customer Experience Program: [ Enterprise Feedback Management ](/categories/enterprise-feedback-management) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/433a328317c6e0de0c6956bb38f34fd8/liveagent.png "Product Avatar Image") ](https://www.g2.com/products/liveagent/reviews) [ LiveAgent ](https://www.g2.com/products/liveagent/reviews) By [QualityUnit](https://www.g2.com/sellers/qualityunit) [ 4.5/5(1,538) ](https://www.g2.com/products/liveagent/reviews#reviews) Product Description LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide. Categories in common with Customer Experience Program: [ Enterprise Feedback Management ](/categories/enterprise-feedback-management) [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/1a1e9c3a4487178e0881361329a48be9/heap-by-contentsquare.png "Product Avatar Image") ](https://www.g2.com/products/heap-by-contentsquare/reviews) [ Heap by Contentsquare ](https://www.g2.com/products/heap-by-contentsquare/reviews) By [Contentsquare](https://www.g2.com/sellers/contentsquare) [ 4.4/5(1,097) ](https://www.g2.com/products/heap-by-contentsquare/reviews#reviews) Product Description Heap’s mission is to power business decisions with truth. We empower product teams to focus on what matters — building the best products — not wrestling with their analytics platform. Categories in common with Customer Experience Program: [ Enterprise Feedback Management ](/categories/enterprise-feedback-management) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/445a26ebb2994878a27e1c965e65c363/asknicely.png "Product Avatar Image") ](https://www.g2.com/products/asknicely/reviews) [ AskNicely ](https://www.g2.com/products/asknicely/reviews) By [AskNicely](https://www.g2.com/sellers/asknicely) [ 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews#reviews) Product Description The simple way to measure and improve customer happiness using the Net Promoter Score (NPS) framework. Categories in common with Customer Experience Program: [ Enterprise Feedback Management ](/categories/enterprise-feedback-management) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/526503459c23a2b855b4fe2a0526aa48/glassbox.png "Product Avatar Image") ](https://www.g2.com/products/glassbox/reviews) [ Glassbox ](https://www.g2.com/products/glassbox/reviews) By [Glassbox](https://www.g2.com/sellers/glassbox) [ 4.9/5(809) ](https://www.g2.com/products/glassbox/reviews#reviews) Product Description Glassbox provides digital customer experience analytics for web and mobile apps. Drive revenue, profitability & loyalty with optimized digital CX. Categories in common with Customer Experience Program: [ Enterprise Feedback Management ](/categories/enterprise-feedback-management) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/2c76bc59390c8d8eb7065dd8c478a664/usertesting.png "Product Avatar Image") ](https://www.g2.com/products/usertesting/reviews) [ UserTesting ](https://www.g2.com/products/usertesting/reviews) By [UserTesting](https://www.g2.com/sellers/usertesting) [ 4.4/5(792) ](https://www.g2.com/products/usertesting/reviews#reviews) Product Description UserTesting is an AI-enhanced human insight platform that helps organizations collect fast, actionable feedback from real users—empowering teams to validate decisions, co-innovate at scale, and deliver better products, services, and customer experiences. Trusted by leading enterprises to reduce risk, accelerate innovation, and exceed customer expectations. Categories in common with Customer Experience Program: [ Enterprise Feedback Management ](/categories/enterprise-feedback-management) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/8b0d76705d1a8283c70e93d765cd1735/mouseflow.png "Product Avatar Image") ](https://www.g2.com/products/mouseflow/reviews) [ Mouseflow ](https://www.g2.com/products/mouseflow/reviews) By [Mouseflow](https://www.g2.com/sellers/mouseflow) [ 4.6/5(690) ](https://www.g2.com/products/mouseflow/reviews#reviews) Product Description With more than 190,000 happy clients, Mouseflow is the behavior analytics platform of choice for digital marketers, Product & UX professionals on startups and enterprises across the world. Mouseflow lets you record all your website visits, not a fraction of them. It also allows you to instantly-build 6 types of heatmaps on all your pages, analyze funnels, forms, launch feedback campaigns and much more. Categories in common with Customer Experience Program: [ Enterprise Feedback Management ](/categories/enterprise-feedback-management) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/71171ec9794b67c115a51f7e9d6b3d0e/connectwise-psa.png "Product Avatar Image") ](https://www.g2.com/products/connectwise-psa/reviews) [ ConnectWise PSA ](https://www.g2.com/products/connectwise-psa/reviews) By [ConnectWise](https://www.g2.com/sellers/connectwise) [ 4/5(583) ](https://www.g2.com/products/connectwise-psa/reviews#reviews) Product Description Business Automation and ConnectWise PSA (formerly ConnectWise Manage) Categories in common with Customer Experience Program: [ Enterprise Feedback Management ](/categories/enterprise-feedback-management) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-customer-service-management.jpg "Product Avatar Image") ](https://www.g2.com/products/servicenow-customer-service-management/reviews) [ ServiceNow Customer Service Management ](https://www.g2.com/products/servicenow-customer-service-management/reviews) By [ServiceNow](https://www.g2.com/sellers/servicenow) [ 4.4/5(500) ](https://www.g2.com/products/servicenow-customer-service-management/reviews#reviews) Product Description ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs. Categories in common with Customer Experience Program: [ Enterprise Feedback Management ](/categories/enterprise-feedback-management) ### Explore Articles [ Best AI chatbots for e-commerce businesses ](https://www.g2.com/discussions/what-are-the-best-ai-chatbots-for-e-commerce-businesses) [ Which reputation management services solutions provide review monitoring without requiring extensive training or setup? ](https://www.g2.com/discussions/which-reputation-management-services-solutions-provide-review-monitoring-without-requiring-extensive-training-or-setup) [ Best Workforce Management Software ](https://www.g2.com/discussions/best-workforce-management-software-for-teams-in-2025) [ Top tools for managing construction timelines ](https://www.g2.com/discussions/top-tools-for-managing-construction-timelines) [ Is ENPS worth it for newsroom management? ](https://www.g2.com/discussions/is-enps-worth-it-for-newsroom-management) [ Best AI code generation software for multi-language support and cross-stack development ](https://www.g2.com/discussions/best-ai-code-generation-software-for-multi-language-support-and-cross-stack-development) ### Spotlight Categories [ Project Management Software ](https://www.g2.com/categories/project-management) [ E-Commerce Platforms ](https://www.g2.com/categories/e-commerce-platforms) [ Accounting Software ](https://www.g2.com/categories/accounting)