All the properties you can have and how it is highly personalized and it's improving the UX Review collected by and hosted on G2.com.

It's really slow sometimes, specially when you build segments Review collected by and hosted on G2.com.

There AEO service doing amazing work to dig down the competitors and the aspects to combat Review collected by and hosted on G2.com.

The Behavior of the representative was so rude Review collected by and hosted on G2.com.

I would spend more time its been a while I used hubspot Review collected by and hosted on G2.com.

I would like to apply AI in all the steps of my workflows Review collected by and hosted on G2.com.

I appreciate how HubSpot Service Hub automates ticket creation, which directly generates support tickets from emails, streamlining my workflow significantly. The transparency it provides within my team is invaluable, facilitating coordination and allowing us to easily identify the owner of each ticket. I find the email platform plugin especially useful as it integrates seamlessly, enabling us to manage tickets efficiently from our emails. It's also a great advantage that HubSpot Service Hub is deeply integrated with our CRM, allowing everything to be cohesively tied together with our clients, which enhances the overall utility and effectiveness of the platform in managing our support processes. Review collected by and hosted on G2.com.

I find there is a significant learning curve with HubSpot Service Hub. Many features are unexplained, making it difficult to navigate the application initially. Although continued use improves familiarity, the initial setup is quite challenging despite guidance. Furthermore, customer support, while helpful, can be difficult to reach sometimes. Another issue is the additional cost for many features due to their status as add-ons, which can be frustrating. Constructing workflows within the service is also complex and cumbersome, requiring more effort than expected. Review collected by and hosted on G2.com.

What I like best about HubSpot Service Hub is the Reporting & Dashboards, which provide clear visibility into ticket volume, response times, and agent productivity. I also appreciate how tickets are easily trackable, with links to calls and contact records, plus the ability to connect to different calling apps such as Aloware. Notifications of ticket updates keep the team aligned, and the email linking makes it seamless to manage communication. Finally, the platform works well across departments, which helps improve collaboration and ensures nothing slips through the cracks. Review collected by and hosted on G2.com.

Honestly, I don’t have any major dislikes about HubSpot Service Hub. Whenever small hiccups come up, the HubSpot support team is always available and quick to help, which makes the experience smooth overall Review collected by and hosted on G2.com.

Unified Inbox: The shared inbox lets teams respond to emails, live chats, and messages from social media in one place, which is huge for streamlining communication and ensuring nothing falls through the cracks.

Knowledge Base: I love how easy it is to create and maintain a self-service knowledge base. It's a huge win for both customers, who can find answers quickly, and for support teams, who don't have to answer the same questions over and over.

Automated Workflows: The ability to set up automated ticketing workflows, customer follow-ups, or internal task assignments is really powerful. It helps save time and reduces the chance of human error. Review collected by and hosted on G2.com.

Limited Customization for Workflows: While the workflow automation is solid, it can be somewhat rigid for more complex scenarios. For example, if you're trying to build highly customized workflows with multiple branching conditions, HubSpot's options might feel a bit limiting compared to other platforms like Salesforce or Zoho.

Ticketing System Limitations: The ticketing system is user-friendly but can get a bit basic when you're dealing with high volumes or need more granular control over ticket statuses and prioritization. It's not as flexible or robust as specialized support platforms like Zendesk or Freshdesk. Review collected by and hosted on G2.com.

What I best like about HubSpot Service Hub is its intuitive all-in-one platform that combines ticketing, automation, CRM integration, and AI-powered tools to streamline customer support workflows and improve team efficiency. Review collected by and hosted on G2.com.

It can get expensive as advanced automation and reporting features are limited to higher-tier plans, and some integrations lack flexibility. Review collected by and hosted on G2.com.

HubSpot Service Hub centralizes customer communication, support workflows, and automation in a single, intuitive platform. The shared inbox, ticketing, and AI-driven tools make it easy to manage high volumes of customer interactions while maintaining consistency, visibility, and accountability across teams. Review collected by and hosted on G2.com.

Some advanced features are gated behind higher-tier plans, which can increase costs as usage scales. Certain customizations and reporting configurations also require time to fully understand, especially for complex enterprise workflows. Review collected by and hosted on G2.com.

What I like best about HubSpot Service Hub is that I’m able to finish all my tickets quickly and in an organized manner. It really helps me assist clients with their concerns and resolve them on the spot. I also love how everything is tracked and documented, so I can easily follow up, review past cases, and ensure no request gets overlooked. This makes my workflow smoother and my customer interactions more efficient and professional. Review collected by and hosted on G2.com.

It might be that the automations of tickets are sometimes not entirely accurate, as some tickets that need to be assigned back to the original artist end up being routed to other teams instead. This can cause a bit of back-and-forth before the ticket reaches the right person, which slightly delays resolution. Review collected by and hosted on G2.com.

I like how HubSpot Service Hub is very easy to access and use. I enjoy the clarity of the front end, and I also appreciate the integrations it has with other products. Review collected by and hosted on G2.com.

The workflows and different options within the workflows are not working well for me. The initial setup was not easy, taking about three to four months. Review collected by and hosted on G2.com.