I like the conversational agent. The part that allows obtaining information for RAG from URLs and the knowledge base is good. Review collected by and hosted on G2.com.

The UX isn't intuitive for configuring the knowledge base interface. The AI conversational agent is very 'black box/gray box', making it difficult to configure it with specific intentionality, as it only responds based on the given knowledge base. Review collected by and hosted on G2.com.

is worth it alot as a crm is very strong with data we get Review collected by and hosted on G2.com.

it can get quite messy and its email system and automations lag Review collected by and hosted on G2.com.

The live chat we have been using is top notch. The ability to see the conversations that are happening real time and still synced throughout the customer journey within HubSpot makes data organization simple. With a website that we have that has over 7000 - 10,000 visitors a month it has really helped us a lot. Review collected by and hosted on G2.com.

I would honestly say their pricing. I understand that it is a robust solution and does help make business operations easier but their pricing continues to go up exponentially. We were originally on a 3 year contract with them and the renewal pricing was over 200% more than what we were paying in through the 3 year contract. All around it is a very complete product and software but that price increase was tough to understand. Review collected by and hosted on G2.com.

HubSpot has recently rolled out a significant update to its Service Hub, fundamentally transforming it into a more proactive, AI-powered and it is very cool, and unified platform for customer service and success. The enhancements are geared towards not just resolving customer issues efficiently but also fostering long-term customer relationships and turning service teams into revenue drivers. Here are some of the most impressive new features that are catching our attention. Review collected by and hosted on G2.com.

Having everything in one place can also be its most daunting feature when you're first starting. Seeing the full suite of tools for marketing, sales, customer service, and operations all at once can certainly feel overwhelming, and it's easy to get "lost in translation" trying to figure out how all the pieces fit together for your specific needs. A focus on customer onboarding and educating customers on how to maximise their investment should be implemeted Review collected by and hosted on G2.com.

What I like best about HubSpot Service Hub is how everything is integrated. It seamlessly connects with HubSpot CRM, giving support teams a full view of customer data and interactions. The automation saves time on repetitive tasks, and the knowledge base helps customers self-serve. Plus, it's easy to capture customer feedback and make improvements quickly. It’s a really efficient, all-in-one tool for customer support. Review collected by and hosted on G2.com.

What I dislike about HubSpot Service Hub is the pricing,it can get expensive, especially for smaller teams. Some customization options are limited compared to other platforms, and there’s a bit of a learning curve if you’re not familiar with HubSpot. Review collected by and hosted on G2.com.

Best tool to track the service automation Review collected by and hosted on G2.com.

Nothing as such that which i disliked, its all good as of now Review collected by and hosted on G2.com.

Hubspot's new AI feature is proving useful in summarising notes and calls and finding out the key items quickly. Review collected by and hosted on G2.com.

Hubspot can make the UI more friendly and easy to find certain things quicker. Review collected by and hosted on G2.com.

I still find it hard to follow an email thread. To find the first or subsequent emails sent. Every now and then I am told I am 'leader' of an account or owner and I have no idea why. (I dont work in sales, I am a UX researcher so shouldnt be leader or owner of anything) Review collected by and hosted on G2.com.

As said above, I would like to be able to follow email threads more easily. I find the ticket logging quite daunting but I have heard the Support and training for Hubspot is quite good - I intend to use it soon! Review collected by and hosted on G2.com.

What I like most about HubSpot Service Hub is how easy it is to centralize customer service and follow up on each case quickly and in an organized manner. Review collected by and hosted on G2.com.

What I don't like about HubSpot Service Hub is that some advanced configurations can be a bit complex at the beginning. Review collected by and hosted on G2.com.

I love using HubSpot Service Hub because it greatly enhances our ability to communicate effectively with our clients. The platform stands out for its ease of collaboration among team members, making it seamless to work together and deliver exceptional service. The detailed reporting feature is another aspect I appreciate as it provides us with deep insights into our operations, enabling informed decision-making. The AI service tools integrated within the platform are incredibly helpful, streamlining our processes and allowing us to address client inquiries and resolve issues more swiftly, thereby boosting our efficiency. Furthermore, I find the initial setup straightforward, largely thanks to the supportive team at HubSpot who ensured a smooth transition from our previous software. The abundance of features and capabilities available makes our workflow more robust, and these combined elements considerably improve the quality of support we provide to our clients. Review collected by and hosted on G2.com.

I think the knowledge base could be improved. I often run into bugs or quirks when editing articles and I'm not a fan of the updated interface. Review collected by and hosted on G2.com.